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    • Hi All    I've spent 2 weeks without a phone and over 4 hours between phone and livechat talking to samsung about my broke s10e phone screen.   I bought the phone in June 2021 and long and short of it the phone screen broke while in my pocket. I made a call before getting in the car and it was fine. Went to make a call when I got out the car and the screen had cracked and some LCD damage. The LCD damage has now fixed itself. I called samsung to get this repaired and they flat out refused to repair it as it was physically damaged and their warranty only covers manufactuer defects and that all their phones are rigoursly tested. I told them that if all their phones are rigoursly tested and don't break in peoples pockets just like that then my screen must be one with a manufacturers defect and that it is covered by the warranty then. At which point after climbing as high up the chain as I could this was the only answer I would get.    Is there anything I can do here ? I am not lying about it breaking in my pocket. It's got a full phone case only things showing are front/back camera and fingerprint reader and no marks besides from placing my case on. I just don't feel that it's fair that they expect me too pay £190 to fix the screen when it is obviously defective. What if the replacement screen breaks randomly then they will just expect me to pay another £190 I expect.    I've also tried approaching EE who my phone contract is with to which I was advised to go  to samsung or they could quote for a repair or I could early upgrade.   Please any advice would be greatly apreciated I'm at my wits end here.
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 16 replies
postggj

Outrage/payday Loan Email

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JUST RECEIVED AN EMAIL FROM A PAL AT WORK WHO HAS HAD THE MISFORTUNE OF TAKING A PAYDAY LOAN FROM THESE PEOPLE

 

NOTICE THE THREAT ABOUT CONTACTING WORK

 

WHATS THE BEST WAY FORWARD TO CAUSE MAX DAMAGE

 

HE IS WORRIED SICK

 

 

Good Afternoon.

Your balance is now outstanding and has come down to the collections department today.

Interest and charges will keep being added until a re payment plan is made. There are 3 options to move forward:

1) Pay in full

2) Pay the rollover

3) Create a monthly re payment plan.

Please be aware until a plan is agreed alternative collection methods will continue and if no reply we will try to contact you through your employer.

Regards,

Hannah Keens

 

Customer Support Executive

 

Collection: 01284 717820

Fax: 01284 717833

Websites: www.1monthloan.co.uk

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These type of companies really make me sick to the core, they know a good percentage of the type of clients they entice are likely to be payers who will run into difficulties.

 

Perhaps if they where more choosy who they lent to they would ot have half the problems they get.

 

and to top it off they break all the guidance given by the OFT to collect i wish the government would wake up and show some teeth.

 

PF


If I have been of help to you please feel free to click my scales to the left Thanks.:)

I have no legal training and the advice I offer is what I have learnt here and offered as a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

 

Finally if you succeed with your claim please consider a donation to consumer action group as those donations keep this site alive.

 

CARTER V Co-Op

BANK CHARGES

REFUNDED £3567

 

POMPEYFAITH V Co-Op PPI

OFFER MADE BUT REFUSED

ONGOING AND STILL ONGOING

NOW WITH THE OMBUDSMAN

 

R.I.P BOB aka ROOSTER-UK you have always been a Gent on these boards and you will be remembered for that.

 

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They Realy Do Suck

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i would forward it to watchdog, panorama, Tony Hethrington at the Daily Mail and anyone else I could think of - surely these people are due an expose sometime soon

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What Annoys Me Is Its In An Email

 

Blatant Threat

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Hi post

 

These lot rely on their threats, they don't follow them up not that makes their e-mail acceptable. I dealt with one for my brother who is happy paying a tenner monthly by standing order. After a month or two of non payment they start grovelling for any payment. If you were up for the fight you could probably tell them to sod off and see you in court.

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Send them an email back and give them the "I don't wish to speak to you via telephone and all calls must stop and all communication to be in writing" email. Also inform them that contacting your friends employer is illegal without a court order and if they wish to continue, you will be complaining to the OFT and FOS and exposing them to the media.


August 2010 - Debt Relief Order Ends! :)

Complaint with FOS re: Bank Charges - Financial Hardship

 

Email me for advice on DRO/DMP

 

If I have been of any help, Please tickle my scales

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If they do go through your friends employer declare to the evil payday company that it has caused 'public humiliation' under the Data Protection Act 1998 and that if they do not write as requested that you will take it to the Information commissioner ;)


Shirley :lol:

 

LLoyds TSb- £750 **Won**

Abbey- £1308- Stay

RBS-£2038- now with FOS

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