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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and thank you for concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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Castlebridge Credit Management


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Has anyone heard of these people? Are they a DCA or a company trying to flog me something? I just had calls (with voicemail messages left) on both my home and mobile asking me to call a 'Luke at Castlebridge Credit Management'. I've not heard of them, no postal contact as yet and searching Google brings up nowt. I've no plans to call them back, but am curious?

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Only found that on the 'Who calls Me' website, apart from that just drawn a blank certainly couldn't find them registered on companies house??

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Someone else may have come across them and be able to shed some light onto it, but as they don't appear to flag up on tinternet, I would certainly treat with caution8)

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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From the OFT consumer credit licence database:

 

Instant Cash Loans Limited

 

Categories:

Consumer credit

Consumer hire

Credit brokerage

Debt adjusting/counselling

Debt collecting

 

Right To Canvass Off Trade Premises:Yes

 

Trading Name(s) (Current):

AdvanceBritain.com

Castlebridge Credit Management

Gold To Cash Dir£ct

Money Shop

Oastlebridge Credit Management

The Money Shop

Trading Name(s) (Historic):

Cash Till Payday

Cash 'Till Payday

Open 4 Loans

Oastlebridge Collections Company

Castlebridge Collections Company

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Yep, your spot on there, just rang them and they class themselves as 'credit management' but are a debt collection agency!

 

And are only interested in phishing for your name and address just so they can "check our database to see if we rang you by mistake", yeah pull the other one sunshine it's got bells on!!!:D

 

Boo;)

Edited by Bazooka Boo
Damn typo!!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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If people like you paid your debts on time they wouldnt have to call you. If you ever wonder why your getting loads of calls from people you dont know, think about how much money you owe to people and havent paid.

 

Castlebridge is one hard ass company, i'd pay them if i were you.

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At least if you're going to be a troll, try and be slightly less of a judgemental arsehole with post no.1. As I said above I have had no dealings with the company, hence my confusion about being called. (They've not called again, incidentally, so I can only assume they employ thick tw*ts who can't read and so call wrong numbers)

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Castlebridge is one hard ass company, i'd pay them if i were you.

 

:lol::lol::lol::lol:It's a little early in the afternoon to be drinking isn't it?

Or has working for such a 'hard ass' company turned you into a 'hard assed' boy??

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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At least if you're going to be a troll, try and be slightly less of a judgemental arsehole with post no.1. As I said above I have had no dealings with the company, hence my confusion about being called. (They've not called again, incidentally, so I can only assume they employ thick tw*ts who can't read and so call wrong numbers)

 

Clearly the drinking regime is rife within such a 'hard assed' company!

 

Still, let the little children play on mommy and daddy's computer and ignore them, they soon get bored:grin:

 

As they haven't got back in touch, then as you say it is quite likely a fishing trip, or a wrong number, or they are all having their nappies changed..

 

 

Boo;)

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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I'd love to be able to sell these trolls screen cleaners-they have to be covered in slobbers as the spit flies out from between their teeth like deranged rabies victims as they spew out their pointless drivel

 

tosseurs one and all

 

and remember-

 

"Arguing with anonymous strangers on the Internet is a sucker's game because they almost always turn out to be--or to be indistinguishable from--self-righteous sixteen-year-olds possessing infinite amounts of free time."

 

;)

 

as for "hard assed"-I think our trolling friend might be talking out of his own ass

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There was a program on t.v this evening on Gold where one of the presenters from Top Gear (Richard Hammond) tried being a call centre monkey & describing the stress levels involved....enter some medic or other who described how the stress was bad for their health which could lead to heart attacks, mental breakdowns & even some cancers.

 

Not all bad news then. ;)

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If people like you paid your debts on time they wouldnt have to call you. If you ever wonder why your getting loads of calls from people you dont know, think about how much money you owe to people and havent paid.

 

Castlebridge is one hard ass company, i'd pay them if i were you.

 

Puberty is clearly a slow process in your case, Gavin.

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  • 2 months later...
  • 4 months later...

they are a debt collection agency and my advice would be to put everything in writing, a signed for deliverd letter, and if they continue to make unreasonable demands , contact the trading standards authority and then tell them you have conacted the TSA, albeit by letter,NEVER by phone....and pls remember not all of us have chosen the path you may be currently on.

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  • 1 year later...
Has anyone heard of these people? Are they a DCA or a company trying to flog me something? I just had calls (with voicemail messages left) on both my home and mobile asking me to call a 'Luke at Castlebridge Credit Management'. I've not heard of them, no postal contact as yet and searching Google brings up nowt. I've no plans to call them back, but am curious?

 

The situation is very clear this is a [problem] company they will ...your bank account if you have given any company such as The MONEY SHOP your card details when you ist got a lone from them or whoever.

there are a number of ways to put and end to this (1) contact your local police harrasment is a criminal offence.

(2) write our e-mail your local mp about the harrasement. (3) e-mail the press in your area.(4) dont answer or return their calls.

AND REMEMBER THE MONEY SHOP OR WHOEVER YOU BORROWED FROM HAS GIVEN THEM YOUR CARS DETAILS AND YOUR SECURITY CODE THATS ILLEGAL SO GET IT CHANGED TO A NEW CARD AT YOUR BANK OR THEY WILL CONTINUE TO SWIPE FROM YOUR ACCOUNT.

Finally a company that operates out of a P.O. address is always suspect so report the matter to them as well. good luck evryone

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Only found that on the 'Who calls Me' website, apart from that just drawn a blank certainly couldn't find them registered on companies house??

 

i suggest the following (1) report to police harrasment is a criminal offence.(2) reort to local mps all partys via e-mail. (3) report to local press . dont answer their calls.

MOST LIKELY THE MONEY SHOP HAVE GIVEN THEM YOUR CARD DETAILS INCLUDING SECURITY NUMBER. GET IT CHANGED PRONTO! THEY WILL CLEAN YOUR ACCOUNT EVERY TIME THERE IS FUNDS IN IT AUTOMATIC DD SYSTEM THAT YOU PROBABLY DID NOT AGREE TO. (FRAUD)

Tell evryone post on facebook lets all get to-gether and get them jailed.

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