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    • Good morning all,   I have an update for you all, shortly after my first hearing i was told i would need to have a rehearing with another company, Obviously i agreed but after the initial grievance hearing the person then asked me to enter into a private conversation, I have received the settlement offer and are disgusted as its not even half of my monthly  salary, I'm not sure what to do at this stage as i dont have the funds to finance a solicitor,so any advice would be appreciated.  
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jenanddave06

Letting agencies withholding deposits!

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Please can you help. The background to the story is this. Myself and and 3 friends houseshared a four bedroom house for a 6 months period. From the off set we have nothing but hassle from the agency. Phonecalls not returned when things have needed repaired in the premises etc. The house is approx 250 years old and its on its last legs! We are four professionals currently serving in the RAF. On the final inspection when the 6 months lease at come to a natural end, our deposit was witheld. A breakdown of the charges incurred was forwarded to us. They are as followed, a small bleach stain on the vinyl floor by the cooker. Which , including fittings is a massive £376. The floor was allegedly laid on Oct 2008. However no matter how much i cleaned the floor ( never with bleach though)the floor never looked clean. Also we are being charged £55 admin fee from the letting agency plus 15% VAT which totals £63.25??? We have requested a breakdown of all expenses occured and receipts for the work carried out. The price of the vinyl floor seems extremely expensive, the floor space is not that great and it did not seem new! Can you please advise us where we stand and our rights.

 

Thanks

 

Jen:)

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Hi J&D...welcome to the CAG forums, i'll move this thread to another forum where hopefully you should get some more advice/comment...


PLEASE NOTE - I am not a legal expert, what is stated is my own opinion and from what I have learnt from this forum and my own experiences.

 

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Please can you help. The background to the story is this. Myself and and 3 friends houseshared a four bedroom house for a 6 months period. From the off set we have nothing but hassle from the agency. Phonecalls not returned when things have needed repaired in the premises etc. The house is approx 250 years old and its on its last legs! We are four professionals currently serving in the RAF. On the final inspection when the 6 months lease at come to a natural end, our deposit was witheld. A breakdown of the charges incurred was forwarded to us. They are as followed, a small bleach stain on the vinyl floor by the cooker. Which , including fittings is a massive £376. The floor was allegedly laid on Oct 2008. However no matter how much i cleaned the floor ( never with bleach though)the floor never looked clean. Also we are being charged £55 admin fee from the letting agency plus 15% VAT which totals £63.25??? We have requested a breakdown of all expenses occured and receipts for the work carried out. The price of the vinyl floor seems extremely expensive, the floor space is not that great and it did not seem new! Can you please advise us where we stand and our rights.

 

Thanks

 

Jen:)

 

How much was your annual rent? When was the latest TA signed? Was the deposit protected? Were you in England or Wales?

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The rent was £850 a month, The TA was signed on 14th Jan 2009 on a 6 month agreement. We are based in England and the deposit was protected in the TDS.

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Sounds like you're going to have to take this up with the relevant TDS's arbitration service....

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Am i right in thinking that the landlord can only charge for the work carried out and the agency cannot charge a so called admin fee?

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Sounds like them trying to pull a fast one, I use bleach to clean my vinyl floor in the kitchen as I have pets, and bleach doesnt stain it, it shouldnt even discolour it.

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I don't understand what the agents would /could charge FOR!!

 

Possibly the check out but this should be separate and shouldn't be claimed from a bond. Also you should have been told if this was going to be charged to you prior to check out.

 

I disgree with agents doing this and some do, I don't, so any other tenants reading this beware of hidden clauses which could leave you out of pocket at the end of an agreement. This check out procedure if chargeable should be directed to the LL not the tenant and if a LL wants to pay then more fool him.

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