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    • Hi all, I purchased a car in January from Big Motoring World Leeds. At the time of sale I was shown a tab on the salespersons computer marked 'service history' and I was able to take comfort knowing that the car had been serviced on 3 occasions as the date, mileage and company was there on screen. Being a 3 and a bit year old car that, in my mind, constituted full service history 🤷‍♂️ Anyway, collected the car a week later. Once home I settled down to through the book pack etc. Opened the service history booklet and it was completely blank. In addition there were no invoices detailing that any services had been done. I duly contacted BMW and asked them to supply me with proof of service history. They responded saying that on their 'vehicle documentation checklist' I had ticked and then signed to the fact that I had seen the service history and that I was happy with it. I dug out this checklist and what it actually states is 'seen service history online' which I had in the showroom. BMW seem to think that this satisfies their responsibility in providing service history. The reality is that I don't have any proof that the vehicle has ever been serviced! For my own peace of mind I ended up paying for a service that satisfied the manufacturers maintenance schedule to the tune of £330. I even complained to the finance company that the vehicle contravenes the Sale of Goods act 2015 as l, in effect, ot is not as described. Amazingly they weren't interested and instead I just got an email stating that it's not illegal to sell a vehicle without service history and that servicing costs were part and parcel of vehicle ownership. I've since complained to the ombudsman and am awaiting to see if they can help. I have no issue with the car but the treatment and customer service has been the worst I've ever experienced. I don't really know what to do next as I really do feel aggrieved that I've had to pay to service a car that should have already been serviced. Can anyone point me in the right direction please? 🙏
    • Fraudsters copy the details of firms we authorise to try and convince people that their firm is genuine. Find out why you shouldn’t deal with this clone firm.View the full article
    • Hi again all, below is another email they sent me, I just don't want to get in trouble or things to get worse with this crowd but I am taking your advice here. Anyway advice would be appreciated.   I am contacting you again after having tried to contact you both by email on 03/04/2024 and 10/04/2024, and by telephone on 10/04/2024 and 17/04/2024 to discuss the matter in relation to the regularization of the SOLIDWORKS case against xxx our company.   This is an urgent legal matter. Please contact me at your earliest convenience - +44 2921 920 296.    If we do not recieve a response before 24/04/2024, we will assume that you are not willing to settle this dispute amicably. The case will then be referred back to our client with whom, ultimately, the final decision lies on the enforcement of their intellectual property rights.    Yours sincerel y, Rhys
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Capquest and Littlewoods Query


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absolute muppets!!!

 

do not respond. if they contact you again go straight to OFT with complaint

 

Ida x

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  • 3 weeks later...

Ok, time for another update...

 

after taking your advice and not responding to their previous letter, i've just recieved another dated 2nd Oct. the letter goes...(its a long one)

 

"Despite our numerous attempts to assist you to find an amicable solution to settle this account, the balance remains unpaid.

 

Our investigations into your current financial position, based on the information we currently hold, are now complete and its unfortunate that we find ourselves preparing a statutory demand under section 268 (1) (a) of the Insolvency Act 1986 which will be completed on or around 15 Oct 09 which will be served upon you.

 

If you do not apply to set aside the demand within 18 days or otherwise deal with the demand as set out in the appropriate notes within the demand, you could be made bankrupt and your property and goods taken away from you.

 

Any application to set aside the demand (form 6.4 in schedule 4 to the insolvency rules 1986) should be made within 18 days from the date of service upon you and be supported by an affidavit (form 6.5 in schedule to those rules) stating the grounds on which the demandshould be set aside. The forms may be attained from the appropriate court when you attend to make the application.

 

Remember : from the date of service of the statutory demand

(a) You have only 18 days to apply to the court to hae the demand set aside, and

(b) You have 21 days before we may present a bankrupt petition

 

You can stop this by contacting us now on 0870 xxxxxx aAs one last conciliatory gesture we are offering you the opportunity to clear this account once and for all by paying a settlement of 496.85. this is subject to you accepting the offer by 15 Oct 09. This settlement can be over a time period around your circumstances. Alternative propsals will be considered.

 

yours sincerely"

 

Now im a bit worried at all this bankrupt talk, as i have a full time job with wage coming in and im not in any financial difficulty, so i dont know what thier "investigations" tell them...i also dont like the "your property and goods may be taken away from you"

 

what should i do? any ideas?

 

W :(

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muppets, muppets , muppets, trying to scare you

 

they still treating as you live in england

 

go to the oft website and make a complaint today.

 

keep to the facts

 

they contacted you on xx/xx/xx. you wrote and adv that statue barred on xx/xx/xx. they keep sending demanding and threatening you with bankruptcy petitons.

 

http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/195265-complaining-oft.html

 

do not worry,

 

ida x

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if you wanted to reply to capquets i would be making a formal cmplaint stating that you have advised tat you live in scotand and the debt is staute barred and they are threatening you with bankruptc petitions etc ad that you are also making a complaint to the OFT

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