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    • OK, I found the letter I was looking for:     Dear Sir/Madam,   Reference: [order number]   On [date], I placed an order for a [item] and it was delivered by you on [date].   I have discovered that the [item] has the following problem: [give details].   The Consumer Rights Act 2015 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.    Any returns policy that says I have to cover the cost of returning items must only relate to the situation where I change my mind about the item ordered and not where there is a problem with the item.    I should not lose out financially as a result of your breach of contract and accordingly all costs of returning the item should be met by you.    I also require you to confirm you will arrange for [the item] to be collected.   I look forward to hearing from you.   Yours faithfully, [Your name]
    • Pleased to hear that.   A general comment, for future readers of this thread, from my experiences of being an Executor.   Most large companies have a centralised 'Bereavement' department and I've found it's best to notify the death to them rather than the general customer service call centres. Search the company's website for 'bereavement'.   The bereavement departments are in my experience staffed by people who understand the processes when someone dies both for the relatives/executors and within their own companies and they get things sorted efficiently. (I've never had to use Vodafone's though).
    • Hi All, A simple question really. I received a NTK ticket on a lease vehicle last year from Parking Eye. As expected, they were adamant i was at fault and no payment was made. I highlighted to them that their signage no longer had planning permission and this was ignored however since ignoring this, they have gone quiet and have been for roughly 6 months now. I know they can claim for up to 6 years(??) after. As it was a lease vehicle, the RK was the lease company. PE were provided my personal address and had been communicating with me via letter there. I have now moved house and what i would like to avoid is them issuing court papers, something which i know PE like to do, me not being aware and eventually ending up with a default CCJ against my name. I appreciate i could write to them and update my address with them however i worry this may "Wake them up" a bit regarding my case. What is the best approach here?
    • Forget the warranty that means nothing and a warranty does not replace or over rule your rights under CRA amongst other consumer legislation. which state that outside of 30days but within 6mts its the sellers that is responsibility to confirm the item faulty, which has been done.   contact amazon with that proof and demand a replacement, refund or repair as they feel fit.        
    • Thanks BN   I take it this is a good sign then like you say. I certainly won’t be making any payments to them.
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MARKWHEETY

A bit of luck.... Martin v's Nationwide

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Hi All

 

Advice needed quickly!!!

 

Following a severe illness with my dad I wrote a letter on his behalf to the Nationwide asking them to add me to his account but I did not sign it mainly as he couldnt on the day....

 

Just by stroke of luck I received a reply asking him to sign a new letter as the records have identified that the original signature cannot be located. Is this good enough grounds to send the account into dispute. Should I SARS them first or CCA or just based on this letter shall I send it to dispute?

 

Help urgently required!

 

Cheers for any advice!!!

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haha thats funny.

 

yh better of SARS them now

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Erm what exactly is the situation????

 

So far we know they don't seem to have a scanned image of his signiture to hand, can't really advise without knowing more.


The views I express here are mere speculation based on my experience. I am not qualified nor insured to give legal advice and any action you take will be at your own risk.

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Hi all

 

The situation is: my father is out of work and cant not repay this debt due to a life crippling brain injury. Whilst I am going through the legal loop holes to sort this account I decided (with my fathers agreement) to write off to the Nationwide as him and add me to his account so i could sort out his affairs. This being a lot quicker that

 

They wrote back with the following documents. Basically saying they dont have the signature on file thus if they dont have the signature do they then not have the CCA....... Me thinks so!!!

scan0003.jpg

scan0004.jpg

scan0002.jpg

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Sorry scans too small - new copies attached!

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It doesn't have to mean they have no CCA, I would send them a CCA request anyway. It just means the slip they get you to sign so every branch has your signiture isn't there.

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Not quite sure what you mean by being added to the account but suggest you should be careful as it may mean you are also liable for the debt.

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The correct way to go about things is by obtaining a Power Of Attorney over your father's financial affairs MARKWHEETY.

Here is a link to a Thread that will give you some further info...

http://www.consumeractiongroup.co.uk/forum/general-consumer-issues/146559-power-attorney-operate-bank.html

 

 

:)


The path of the righteous man is beset on all sides by the inequities of the selfish and the tyranny of evil men.

Blessed is he who in the name of charity and goodwill shepherds the weak through the valley of darkness, for he is truly his brother's keeper and the finder of lost children.

And I will strike down upon thee with great vengeance and furious anger those who attempt to poison and destroy my brothers.

And you will know my name is the Lord when I lay my vengeance upon thee.

(Jules Winnfield)

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This :)

 

"It just means the slip they get you to sign so every branch has your signiture isn't there."

 

Every signiture is supposed to be scanned so it is there on screen for staff to check but this process hasn't existed forever so there are many accounts for which it is not avalable. Definately worth sending the CCA just on the off chance :)


The views I express here are mere speculation based on my experience. I am not qualified nor insured to give legal advice and any action you take will be at your own risk.

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