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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Back at the beginning of July I posted this topic about how a Martson's bailiff had turned up at my door demanding a payment of £727 in full, or he would have to force entry with a locksmith and take goods. Despite the fact I tried to explain that barely anything in the house is mine (Parents house), and that I am just a student and couldn't afford to pay in full, but would make a payment of £100 on the day and arrange a plan.

 

He wasn't interested in taking a part payment, which was probably the worst move he made because I imagine i'd still be dealing with them if I gave them any money.

 

Anyway, after frantically trying to research every possible avenue to take to have the fine returned to the court I eventually found a website called Bailiff Mediation which seemed to offer the service I was looking for. I gave John Gаlt a ring to ask what I should be doing, and he gave me some advice, and explained that what he really offers is a service where he will pretty much handle everything and have the fine returned for a fee, and if he failed (Which he claimed he hadn't) he would refund my money.

 

Dubiuously I decided to make a half payment and see where it would lead. He e-mailed me a custom statutory decleration later in the night after I had sent him all the documents I had from the court and marstons, and told me i'd need to go to a solicitor and have it stamped and swear on it the next morning, which I did first thing. I e-mailed him these and he made sure the court and Marstons had a copy.

 

The bailiff turned up the next day, and following advice I made sure there was no oppertunity for him to gain himself 'peaceful' entry and handed him a copy of the decleration through the letterbox... at the time he laughed about it saying "Oh this is novel"... well, I guess i'm laughing now.

 

Anyway, after returning to his car to read this, and make several phonecalls which I observed him do, he returned to start telling me he is going to get a locksmith and force entry, until he saw that I was recording him, and promptly left.

 

After not hearing anything from him after two weeks, I received a court summons which was just what I needed. I didn't need to do any explaining at the court, they were happy that I had kept the money I would have been paying them while all this was going on, and not only did I get my fine returned to court... because I was not in court for the original hearing where the fine was made, they over-estimated my earnings (By alot!) and reduced my fine by a further £250!

 

I went from owing Marstons £720, to owing the court £210. Excellent :)

Edited by Mozzer3k
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