Jump to content
  • Tweets

  • Posts

    • The tech giant's business was likely boosted by US sanctions against its Chinese rival Huawei. View the full article
    • We hear from three people who have started their own companies during the downturn in aviation. View the full article
    • Covid-19 has created extra problems this Halloween, so how are firms fighting back? View the full article
    • its a 12mts contract else why would it say till 2021 and first month..   simply states they don't charge a joining fee clever marketing ploy as people don't read things. it IS a monthly payment, that runs for 12mts.   but anyway there is stuff and all anyone can do to you.   dx        
    • Hi Slick,   Amazingly fast reply, thank you!   According to the reference on the payment it says "ON 24 SEP BCC" and the payment cleared 25th September at 11:26   I was simply told to sign up on the website by a staff member in the gym, no further information was given to me by them. The website stated that it's a rolling monthly membership that could be cancelled at any time "No contract membership JUST £14.99 a month, until 2021*" As far as I am aware there was absolutely no minimum membership length, unless there's some small print I've missed somewhere. But Harlands haven't mentioned anything about me being obliged to pay for a certain length of time so... I've attached a picture to this post of what I signed up for.   Also, I'm not sure if this has any relevance at all but the building is plastered with £9.99/month signs EVERYWHERE yet it costs £14.99 when you go on the website. False advertising 🙄 Could perhaps use that as leverage in a letter if it comes to it, I dunno? 😂
  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Please note that this topic has not had any new posts for the last 4096 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

I asked for clarification of account and now I'm completely confused - I have paid what they said was the outstanding balance (as I was due to go away and did not want there to be any chance of these bullies harrassing my elderly mother).


Do these charges seem right to you ? I'll put my hands up to two unpaid parking tickets, letter fees and begrudgingly a visit fee (as I was behind the door when he put it throught and would have paid it there and then if he had knocked).


(Sorry I'm new ! ) This apparently shows how I still owed £207.51 despite having paid the PCNs!



Edited by DAISY23
Link to post
Share on other sites





Looks to me like you owe £71.81.


The first column is what you owed and paid. The second is their fees applied. The third is what was paid to their client. The people you owed money to.

Link to post
Share on other sites

Ahhh so I paid the tickets and letter fees but owed £71.81 for two "First Visit" fees - so they sent another Bailiff with "Notice to Remove" at a cost of £130 odd to collect it - hey presto I owe £207 ! What a license to print money eh !


(I would've paid if he'd knocked so thats why I didnt pay for the "First Visits" - he must have skipped like a ballerina for me not to have heard him on our gravel)

Link to post
Share on other sites

if you look at your statements you will see that the bailiff has charged a first visit fee for both accounts on the same day

this is called multiple charges and the bailiff cant do this


Notice to Remove" at a cost of £130

why did the bailiff leave this

did you have an agreement to pay and miss a payment

Link to post
Share on other sites

Hurrah Halowitch !


- multiple charges - I didnt think they could but they have argued that they can

- nope - that is what they charged to call (without knocking again) to collect the outstanding £71 (which if above is correct should be £32.90)


The Notice of Removal Expenses was included in Subject Access Request Bundle which I am trying to make sense of now !

Link to post
Share on other sites

this is how you must make your complaint


It must be remembered that a bailiff enforcing a debt for council tax, National Non Domestic Rates (NNDR) or an unpaid parking ticket is working as a agent for the local authority.


In this, the local authority cannot simply abdicate responsibility for the actions of their contractor as ultimately, it is the responsibility of the local authority to ensure that a levy is carried out in a lawful manner and that the fees charged by their agents are in accordance with statutory regulations.


Following a discussion with the Local Government Ombudsman's Office (LGO) they have advised that if you have a Compliant for the Council about their bailiff's then you MUST do the following:




You must ENSURE that you mark your letter to the local authority: FORMAL COMPLAINT.


Your letter should be addressed to the CHIEF EXECUTIVE and should be COPIED to the COMPLAINTS DEPARTMENT ( this will ensure that it is registered as a formal complaint).


If you are unsatisfied with your response from the local authority then you can take your complaint to the Local Government Ombudsman but they will want to see that you have gone through the councils COMPLAINTS PROCEDURE first and that you have allowed the local authority a maximum period of 12 weeks to respond.


The Local Government Ombudsman's office will need to satisy themselves that you have made it CLEAR to the Local Authority that you are making a FORMAL COMPLAINT

Link to post
Share on other sites

did you receive a 7 day letter for both accounts


why do you have 2 card transaction fees on the 5/6/09 on the £80 account

but none on other account

did you pay each account separately on the same day

Link to post
Share on other sites

Yes - I received two separate 5 day letters

I paid each completely separately (the system does not let you enter two reference numbers) within 10 mins of each other

I paid £92.88 on the £80 ticket reference which totalled £97.16 inc surcharge

I paid £122.88 on the £110 ticket reference which totalled £128.54 inc surcharge


I rang and queried the allocation of the funds but did not get any sort of satisfactory response - i was told to "butt out" basically - if I asked any sort of tricky question, I was rebuked for being agressive (which I wasnt at all)

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...