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    • Well, you've highlighted the problem yourself, whatever you decide will carry some risk.   However, I would think the risk of a default judgement & CCJ is to be avoided at all costs and the least worse thing would be to write them a two-line letter with their reference number and your new address.   As usual, any details you can give us on the forum sticky would be useful for the future      
    • That the value I paid for.. 250..  The cctv footage it's archived. 2 of them.. 
    • No copy of signature.. Just a name "jolly"... On tracking no proof of signature 
    • Thanks for the message that is what I thought. In the mean time they have sent another message, below, I can’t follow up with Amazon until 48 hours. But I will go armed.    “Your return period is 30 days with ourselves and then you are covered under the manufacturer’s warranty.”    
    • OK, I found the letter I was looking for:     Dear Sir/Madam,   Reference: [order number]   On [date], I placed an order for a [item] and it was delivered by you on [date].   I have discovered that the [item] has the following problem: [give details].   The Consumer Rights Act 2015 makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.    Any returns policy that says I have to cover the cost of returning items must only relate to the situation where I change my mind about the item ordered and not where there is a problem with the item.    I should not lose out financially as a result of your breach of contract and accordingly all costs of returning the item should be met by you.    I also require you to confirm you will arrange for [the item] to be collected.   I look forward to hearing from you.   Yours faithfully, [Your name]
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    • Father passed away - Ardent Credit Services (Vodafone) now claiming he owes money. Read more at https://www.consumeractiongroup.co.uk/topic/423040-father-passed-away-ardent-credit-services-vodafone-now-claiming-he-owes-money/
      • 8 replies
    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 5 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 12 replies
    • The courier industry – some basic points for customers. Read more at https://www.consumeractiongroup.co.uk/topic/421913-the-courier-industry-%E2%80%93-some-basic-points-for-customers/
      • 1 reply
Werner M

Mackenzie-Hall annoying me....

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Hi all,....M/H are stupid and sending me a forthnightly SMS-message to my Landline ,to contact them about an " urgent matter".....they wrote to me once or twice about a year ago....The Debt is statute-barred since 2005 easily....shall I just ignore it,or phonethem ( I know....DON'T PHONE THEM) and tell them a thing or two and get it off my Chest, or will they go away again........Opinions please! and thanks!

 

WERNER M.


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ignore the idiots,and if they try anything stupid,nail them to the wall


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This company is the pits for chasing SB debts, if you have stated in writing to MH that the debt is stat barred and you will not pay then they should not be contacting you, they are breaching OFT guidelines (again)

 

S.


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The CAG is a free help site,should you be offered help that requires payment,please report it to site team.

 

Deal with your debts:

STEP ONE - Dont Panic! | STEP TWO - Priority & Non Priority Debts | STEP THREE - Personal Budget Sheet | STEP FOUR - A SAFE bank Account | STEP FIVE - Dealing with Priority Debts | STEP SIX - Non-priority Debts | STEP SEVEN - Non-Priority Debt-Repayment Opt1 | STEP EIGHT - Non-Priority Debt-Repayment Opt2 | STEP NINE - Perils of Consolidation | STEP TEN - RE-Evaluate Frequently

 

***** SERIOUSLY IN DEBT, DONT KNOW WHAT TO DO, TRY NationalDebtLine's MoneySteps *****

 

 

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Anthrax alert at debt collectors caused by box of doughnuts

 

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Hi all,....M/H are stupid and sending me a forthnightly SMS-message to my Landline ,to contact them about an " urgent matter".....they wrote to me once or twice about a year ago....The Debt is statute-barred since 2005 easily....shall I just ignore it,or phonethem ( I know....DON'T PHONE THEM) and tell them a thing or two and get it off my Chest, or will they go away again........Opinions please! and thanks!

 

WERNER M.

 

I have the same problem with them leaving SMS messages on the landline with a reference number, asking me to call them. Only difference is ive never recieved any form of communication from them, or had any idea who they were till i looked on the net for them. And to top it all of, i have no idea what the debt is for, which i guess they could only be calling me for a debt. So am just glad i not call them back. in fact if they cant be bothered to write to me with the details of the matter that they left the reference number in the messages for, then i dont see why i should call them up at my own expense.

 

Now am not avoiding any debt as only debt i am aware of is currently in dipute and that is a debt to yorkshire bank for £200 (in which a number of DCA are after me for). which am disputing due to them owing me over £1000 in unfair charges. So i dont see why i should give MH the time of day, when they cant be bothered to write to me with the details. I think they do it so that once they got you on the phone, they got you straight onto the back foot. as your unware of what it is they want if you not know who they are. infact i wouldnt be surprised if they werent chasing me for the diputed debt for yorkshire bank too, and if they are they get the same treatment as the rest all of whom including the bank have been complained about to the OFT and FOS.

Edited by teaboy2

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ignore the idiots,and if they try anything stupid,nail them to the wall

 

And then realise you haven't nailed them on straight and do it again!:D


Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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