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NN4

E.ON £3000 electricity bill

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My sister's electricity bill is £3000. Her meter readings have been estimated definately for the past 12 months and possibly longer. She set up a direct debit with Eon which was £35 per month. This amount was set by Eon and my sister assumed it included an amount for current usage plus an amount off the arrears as they would have been aware of the arrears but it has transpired that this is not the case. They also wrote to her in March saying they would put a prepayment meter in. Someone turned up but did not instal the meter because it was raining. They did not come back so my sister carried on with the direct debit. Eon have recently been in touch to say that they want £75 per month because the debt is so high. My sister cannot realistically afford this amount. She has also argued that they should have set the direct debit amount to include an amount off the arrears in the first instance as she would have paid £45 per month. Neither of us are sure where she stands and what she should do next.

 

NN4

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Has she checked to see if the latest reading is correct? Seems like a huge catch up bill and would she really have possibly used £3000 in 12 months??? Also, has anyone actually read her meter in the past 18 months? Unfortunately she will have to pay, but she may be able to negotiate a longer payment period with them. I would advise that in future should she receive an estimated bill, to call and provide a correct one to avoid this in the future.

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