Welcome Finance - Advice Needed Please

[furrypest]

Hi,

Have a secured loan with this 'lovely' company, taken out in 2003 for 180 months at £297.05 per month.

 

Amount borrowed = £15000

PPI = 2716.16 (thought I HAD to have this, I think I was mis sold)

Home care ins = £125 (not needed as covered by mortgage, mis sold?)

Lifecare ins = £175(not needed as covered by life ins on mortage, missold?)

Acceptance fee = £235

Mortgage Indemnity fee = £1650

Total amount of loan = £19901.16

 

1.35% per month 20.01% APR

 

The most strange thing about this is that my settlement figure at the present time in 2009 is £19138.69!!!

 

I have sent them an SAR + received the relevant details back minus a true copy of the signed agreement, so I'm sending them a CCA request today. The next step, as I know they haven't got the correct agreement is to withold payments, but I'm worried about doing this in case I haven't a leg to stand on. What should I do? Can anyone advise me whether I've got a case to chase? I'm willing to take it all the way to court if necessary, I've done the same with LLoyds + won before, but i don't want to go through months + months of not paying only to go to court + find out that I'm the one in the wrong + I end up owing them £1000s.

 

Any help would be really appreciated. Thankyou.

[postggj]

2003

 

they have no chance then of finding an agreement then

take it from me

 

there addmin up to 2005 was appaling

 

cca request is the way to go

no agreement no debt

well the debt still exsists but they cant force you to pay or take any enforcement action

they may try with the state cattles is in at the moment.

they realy do think they are above the law

 

if you did not have your agreement may i ask where you got the above figures from

 

forget this biz of a true copy of an agreement

its the original that counts as your agreement is before 2007

[furrypest]

Thanks for getting back to me.

 

I quoted those figures from the original agreement as was when loan was taken out. Husband + I re-mortgaged house in April 2005 + had to apply to W'come for a new legal charge + to transfer loan from my name into joint of mine + h'bands as this was how the new mortgage was taken out on re-mortgage with a different mortgage company.

 

W'come wrote to tell us that both would have to sign a new legal charge + I have copies of unsigned credit agreements but even through SAR request W'come could not send me a copy of an agreement that was signed in both names. Even on correspondance they still deal with me only referring to me as 'miss' but use my married surname. That's why I thought if I sent a CCA request they may/ may not produce the paperwork. Everything went through ok with mortagage co + W'come even though it would appear that nothing was ever signed other than the original agreement in 2003!

[postggj]

if you still have the original agreement to hand

can you post it onto your thread

 

google photobucket

use the upload link for message boards with out thumbnails option to post

 

remember

deleate personel info but leave in the figures

[postggj]

do me a favour

 

call these people and ask if they have any thing on you

ppi etc

 

if so,ask them to send you details

 

Direct Group - Where Insurance and Innovation Combine - Home Page

 

may get lucky but is an early agreement

 

let me know

 

give them a call today

[furrypest]

 

 

is this how photobucket is supposed to work? Advice please if not (aaargh!!)

[postggj]

Bingo

 

You Have Got It

 

Well Done

 

Ist Attempt As Well

[postggj]

Ok Now Lets See What Direct Group Says

 

For A Start

 

Why Life Care 24

Ppi

 

Home Car

Or Whatever Else They Can Screw You For When You Have Mortage Indemnity Fee

 

Thats Just The Start

[furrypest]

Taught myself well on p'bucket after all! Thanks for your advice, I'll get onto them today + keep you updated on what they say.

[postggj]

Who Was The Mortagee Indemnity Fee Paid To, Do You Have Any Policy Docs

 

Pleas Phone Direct Group Now So I Can Get Moving On Ths

 

Another Welcome Customer Done Up Like A Kipper Again It Seems

[furrypest]

Sorry for the delay, had to get a puncture repaired on my car!

 

Mmmm interesting. When phoned Direct group, they put me through to Ryan who said that all my policies had now expired, 2 in Nov 2008 and 1 in Nov 2006. When I asked him for any further details that he may have on my record he gave me Welcome's phone number (o845 456 4877) + told me to speak to someone there, all he would have he said were the wordings of the insurance. Maybe I was being a bit vague? What could I ask that would be more specific to what I want to use against Welcome?

[furrypest]

Also phoned W'come on the above number, made out that all I had was the insurance policy number + none of the peperwork + asked them to send it all to me again. The man I spoke to said he would send me out all contracts + policies today. I asked him who the mortgage indemnity fee was paid to + he said it looked like Bright Finance, when I said 'that can't be right' he asked me if I had the application number for the loan as he did not have it there, and so could not check who the money was paid to. He told me to phone Customer Services to get the number + when I had it they would tell me who the indemnity fee was paid to.

[postggj]

This Gets Better 9sorry Welcome Not}

 

To Begin With

Even Though Your Policy Has Expired, Welcome /direct Group Have To Keep Those Records For Another Six Years

Anti Money Laundering Regs

 

Def Somthing To Hide

 

Now You See Why I Said Phone Direct Group

[furrypest]

AAARGH!!! Just realised (Duuur!) that if my policies have run out I'm still paying for them as they were included in the loan amount at the beginning + I'm paying interest on them too!

[postggj]

Misselling Again

 

Common Welcome Ploy This

 

Dont Worry

 

We Will Get All This Back

[furrypest]

What can i do now? I have a feeling that I'm going to be passed from Direct to Welcome + back again, over + over. I'll phone Cust Serv 2 morrow I think I have the right number + details. Is there anything I can be doing 2 night (shuffling paperwork/ working out charges etc.)

[postggj]

The MaGIC Roundabout Is Common With Welcome

 

Shame I Know All The Welcome Tricks

 

Let Me Know What They Say

 

Now Welcome Is History

Might Be More Accomodating

[furrypest]

Decided that I haven't got time to play on Welcome/ Direct Group's Magic Roundabout + so have sent both companies an SAR to access details they hold on me regarding the insurances + the mortgage indemnity fee paid. Let's see how they like that. A CCA yesterday, a SAR today, they're gonna love me!!

[furrypest]

Lets play 'Spot the Difference' with the credit agreements shall we?

 

Have a look at the credit agreement a few threads up + then compare it with the one I received after my CCA request today. There was no covering note with this copy + it had been reduced to A5 by W'come. Please note the lack of signatures + the note in the 'first mortgagee box' being Abbey National, despite the fact I re-mortgaged in 2005 to Birmingham Midshires (see also the copy of the solicitors letter confirming W'come taking second charge on the re-mortgage)!!

 

 

 

Looks like I need to send a copy of an 'Account in dispute' letter. What does anyone else think?

[furrypest]

How about this? Would this add weight to my argument?

 

 

[brassed-off-2]

Who Was The Mortagee Indemnity Fee Paid To, Do You Have Any Policy Docs

 

Pleas Phone Direct Group Now So I Can Get Moving On Ths

 

Another Welcome Customer Done Up Like A Kipper Again It Seems

 

Sorry to but in on your thread...

 

Post, re the mortgage indemnity fees.where should i be looking for the info that tells me who this was paid to???..i have 3 lots of these 1 on original agreement and then further 2 on rewrites...what can you divulge?? please pm me if it cant go on open forum.

 

thanks

[furrypest]

I'm having the same confusion myself, I don't know why I was coerced into paying an indemnity fee or where it went. That's why i sent a SAR letter to the insurance company + welcome so they could divulge this information to me by law. I was advised to phone them, but I reckoned all I'd get would be fob offs from both sides. The SAR letter is in the templates library.

[brassed-off-2]

thanks Furrypest..have done all the SAR/CCA/DG stuff...but the indemnity fee's have been a bone of contention with me as have the acceptance fees..on our rewrites...plus other issues..too many to mention.

 

I just needed Post to explain a little more in reference to his post...not sure if i have missed something along the way regarding this issue.

[postggj]

contact welcome and demand who this mortage indemnity fee was paid to

 

do you have any confirmation in your sar on the mif

[furrypest]

Have info from Direct Group Ins as return of my SAR. They sent me:

 

a) notes from my recent phone call regarding request for copies of my policy docs

b) Copy of my policy schedule + terms + conditions

c) Details of policy premiums

 

however, they said they didn't have:

 

a) Copies of signed policy agreements

b) Notice of assignments/ default notices where applicable

c) Details of ins premium charges

 

They said that Welcome would have these details (I've sent w'come a SAR too regarding info on insurances, still waiting for them to get back to me)

 

I don't understand this part, details of policy premiums, though, that I've pasted below. I don't know why I would have been paying money to Bright Finance, or what these other things mean. Can someone help me out please? (sorry it's sideways, they came on 3 separate bits of paper)