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Dell Warrenty is there a scam

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I bought a new dell computer at the end of june, within 2 weeks it began freezing, blue screening and generaly not working, having tried to fix the software problem myself nothing worked. Phoning the Dell hotline i was told that software was not covered by warrenty therefore i have had to pay £99 on top of the cost of my computer to buy 6 months software warrenty. After 2 hours on the phone and the assurance that my computer software was fixed, i believed them, within 2 hours of my two hour phone call my computer began crashing again... is there any advice as to what i should do about this?

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what £100!! what a rip off!

thats the first time i've known dell to pull that stunt, not happy

i'll have words about hat tomorrow when the rep comes in.

 

any how.

 

i would assume they got you to run the bootscreen diagnostic stuff on the HDD? did it comeback ok?

 

and i would assume they got you to run CHKDSK too?

 

was that ok?

 

anyhow.

i'd phone them up and get it sent back.

 

i'd also start to make noises about getting your £100 back as to me this smacks of a HDD problem?

 

can you give me the numbers on the blue screen of death please, if that is what you are getting?

 

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Assuming the software is what cam with the computer, you have been scammed. You should return it and demand a refund or sue.

You are covered by your statutory rights


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This seems to be a common fault with the Dell Inspiron 1720, what model do you have?

 

This is probably a hardware problem like the graphics card or memory.


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I'm also having problems with my Dell XPS laptop which I bought in Feb. It doesn't always connect to wireless networks, this cost me a lot of money whilst away in Asia as I couldn't work and also I spent a week in Bangkok going to Dell Thailand for help everyday to no avail. I have lost all my files twice, have had to re-install 4 times and it's also had a new HDD which now sounds like a bag of spanners.

 

I've spent hour after hour on the phone (high rate calls) and I've still got the same problem. So today after two hours on the phone to them they told me the issue was a fault with the software and would have to pay more for them to fix it as it's not covered under warranty, I explained that the problem was apparent when I first bought the machine and therefore they have supplied faulty product, they said it makes no difference you still have to pay. I have told them to tell their legal team that I'll be sending a winding up petition/stat demand to them and they have told me the legal team will be calling me tomorrow, I doubt they will.

 

I've had Dell products before and had no problems but now I've bought the flagship XPS model at great expense I've had nothing but headaches. So to answer your question yes I do think it's a [problem] they are breaking the law as far as I can see (consumer rights). They have the attitude that we're a multi-million dollar international business so what you gonna do about it. I think they want the faults as I imagine the support line must generate healthy profits and I think the reality is that until these people are brought to justice they'll keep on doing it unfortunatly the laws are their to protect the big corporations like Dell and if you think otherwise you're just kidding yourself. :x

Edited by cvs04

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Yup you can by a full version of vista or xp for less than that

 

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