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24233513afw

SAR J D Williams - Simply Be-Fashion World + another 2 **WON**

style="text-align:center;"> Please note that this topic has not had any new posts for the last 3912 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

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My Daughter has 4 Accounts with Parent Company J D Williams comprising of:

Fashion World

Simply Be

Brilliant Gift Shop

Shoe Tailor

 

She sent J D Williams one £10 postal Order for SARs (for all 4 of them as we thought JD WIlliams was the parent company and one £10 would cover all 4)weeks ago to get staements for charges.

Yesterday she received a letter stating she has to send £10.00 for each account (not quite sure if this is correct) could somebody clarify this for us please.

They also sent a 5 page form for her to complete not quite sure what they want to know if she has contacted them through the internet for surely they should know this.(This was one of the questions)

I shall post letter and form for you to browse through any comments negative or positive graciously received.

Cheers

afw

 

Letter

Date request form Page 1

Data request form Page 2

Data request form Page 3

Data request form Page 4

Data request form page 5

Data request form Page 6

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There is definately one parent company so only one fee.

 

It is a load of rubbish and they are obviously trying to put you off but I'll let the more expert caggers comment on the points.

 

Also search for J D Williams on here - someone has posted about something similar before and replies will be very relevant to you.

 

What I'd like to know is who sent you this - which department is it from? Because I think they're standard replies everyone is getting and am wondering if its coming from Legal team or another dept.

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The letter and form came from someone called - Data Protection Officer in Manchester would you complete the form I think they are asking to many questions for my liking.

cheers

afw

Edited by 24233513afw

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Thread by "He Who Dares Wins" is good - it has a template letter on that you could send. Sorry, not sure how to link you to it so either look up "He Who Dares Wins" threads or search JD Williams.

 

They sound terrible - lots of complaints on here.

 

You best delete that name before the site moderators ask you to. Sorry, I just meant the department! BUT it is interesting as I think that he is head of their legal team and a lawyer so knows better - it must be a deliberate ploy to put people off. That'll be because they know they're skating on thin ice with OFT and FSA.

 

Have a look at template letter, see if you want to send that and then if you aren't happy with reply don't hesitate to go to OFT. They wouldn't have head of legal dealing with these requests if they weren't scared.

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J D Williams is a wholly owned subsidiary of N Brown Group Plc. The guy who has written to you is not only head of legal but also down as company secretary of N Brown Group. He is not just a Data Protection Officer.

 

This to me means they are running scared - they know they are in the wrong and are doing their best to make it as difficult as possible for people to reclaim. Therefore the more people go to OFT to complain about their delaying tactics the better, its all that will stop them from using them!

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If P. F. Harland is the data protection officer then it will be in the public domain, and he will be listed as such.

He may have other titles as well but, personally, I see no problem with this person being so described.

 

Regards, Rooster.


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Thanks Rooster. Just being paranoid!

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Hi Jan4a

 

Have taking the name out before I read Rooster-UK post never mind we all know now who he/she is.

I have just popped over to He Who Dares Wins :-) thread and read with great interest, many thanks for the link found it eventually needed the wee bit at the end :-).

Will keep you all posted once I edit the template letter on his thread to explain that they will not be getting the form completed and not another penny from my Daughter, if they dont get their finger out the only thing they will be getting is a letter Before Action and reported to OFS

Many thanks once again

Cheers

afw

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Good luck. Not sure why they seem to be getting away with more than the banks on SAR requests. Maybe they'll learn their lesson!

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Hi folks

 

One more question befoer I send back my letter to JD Williams.... Hope someone can help.

 

I sent my Daughters request for Subject Access Request for her four accounts with a £10.00 postal order which I have now found out is quite suffice as J D Williams is the parent company of all 4 accounts.

 

In their letter posted above in post 1 they have also asked for a payment to cover the CCA's for these accounts am I correct in thinking this should be included with the SAR or is this a different issue and would we have to send 4 x £1.00 (one for each account) to JD WIlliams.

Any coments gratefully received.

Cheers

afw

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sorry, not come across it before, don't think the bank's ask for it.

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Hi Jan4a

 

The banks only ask for £1.00 if you do a CCA request not if you do a SAR request personally I think JD Williams is hoping that it will put people off, well they are in for one big shock they have clawed far too many charges from my Daughter to let them away with it....ROBBING SODS.

Will let you know the outcome off the letter I am writting to them hoping to post tomorrow not quite sure about the postal strike..

Cheers

afw

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A CCA is different from a SAR - they fall under different legislation, and each legislation carries it's own fees.

 

I'm afraid that they are entitled to ask for the £1 for the CCA (even though it costs them more to process the thing) as well as the money for the SAR.

 

You may (or may not) be interested to know that all N Brown companies (Jacamo, 40+ and all their other catalogue names) are in the same office. The same staff work on the different catalogues (with a couple of exceptions) - all of them in a big office in Victoria Station in Manchester (between the MEN Arena and Maccies).

 

The head office (where some people actually have a clue about what's what) is based on Lever St - right under Ticket Master's offices.

 

Seems that they like grouping the numpties together.


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Hi Gyzmo

Many thanks for your knowledgable advice and information ..very much appreciated.

Have sent a letter to J D Williams stating they are not getting anymore money for Subject Access Requests as my Daughter has already sent them £10.00 p.o. and considering they are all owned by the same company that should be suffice. ALso she is not completing their GESTAPO styke form as they send her statements and letters each month so again this is suffice to prove identity.

Not to fussed about CCA as the charges should clear the balances..thats if they pay up.(Or should I say WHEN the pay up).

My Daughter is still paying these accounts but hopefully from not too long.

Will keep you all informed of the progress if and when we receive a reply..no doubt with another delaying tactic.

Cheers

afw

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I'm in the same boat as you,I sent off a SAR to the N Brown Group & received a questionairre & a request for another £10 fee & 2X£1 for CCA requests (2 accounts).

 

I was composing my strongly worded letter this morning when postie pops up with a CCA response (I had posted seperate CCA requests at the same time as the SAR).So they will happily send me a "True Copy CCA" but NOT respond to a SAR!

 

I'm about to start my own thread on this & will post up their CCA response (for what it is:-x) & a draft of my letter to Mr Harland re the SAR.

 

Morph

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Hi Morph

Hopefully if enough caggers get together and refuse to pay the extra monies this group are asking for and report them for trying to extortionate money from people who can already ill aford to pay their charges and fees.

I shall try and get my letter that I sent to Mr Harland for my Daughter yesterday posted on here and will keep you all posted on their response.

Oh!nearly forgot to say she did not complete the GESTAPO QUESTIONAIRE they sent. Could you let me have a link to your thread when you get time to start it up.

Cheers & Good Luck.

afw

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Hi, I've posted my thread in this forum (Mail order etc) & I've added my response to Philip Harland also, hopefully it may be of help to people.

 

Morph

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Hi everyone,

Just a wee update to let you know J D Williams have sent everything that we requested in our Subject Access Request (diddn't take long after sending letter telling them they were getting no more monies)we paid only £10 and got all 4 accounts details.

Just sitting tallying up the charges, can anybody tell us can we use the bank charges letter for Catalogues or is there a different one as they call there charges adminstration charges not late, over the limit or default fees (remebering we are in scotland) any pointers will be greatly appreciated.

cheers

afw

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Hiya

Meant to say after receiving SAR back there was no copy of the CCA within it I always thought if you paid £10 for SAR you where entitled to everything. They are now saying that they want another £1.00 for a copy of the CCA. Can anybody confirm what is correct.

 

After sending off for default charges to the 4 companies one of them have replied with a big speel of a letter informing us that only a court can decide whether a term is fair or not. Also enclosed a copy of their complaints procedure. So do I take it this is not their final decision. I have posted a copy of the letter here. If anybody can give us any guidance where to turn to now we would be more than grateful. This account was opened in November 2007.

 

Refusal letter for charges and complaints procedure

 

Copy One

Copy Two

Copy Three

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If you sent a full data sar then the agreement should be included. I have found that both JD Williams and Littlewoods were until not very long ago to busy sending out goods to bother getting any agreements signed and as a result many caggers found that these two companies did not carry any type of agreement linked to them.

 

In my own cases if these two companies had treated me with any type of respect or consideration I would have done the same with them and paid them, they had not so I told them that they had no enforceable agreement and to get lost.

 

dpick


cannot find it A to Z

 

http://www.consumeractiongroup.co.uk/forum/consumer-forums-website-questions/53182-cant-find-what-youre.html

 

 

Halifax :D

Paid in full £2295

 

MBNA:mad: 20/03/2008 settled in full out of court

 

Capital One:D

07/07/2007 Capital one charges paid in full £1666

19/01/2008 recovered PPI £2216 + costs

 

Littlewoods :-D

12/08/2007 write off £1176.10 debt.

 

JD Williams charges refunded in full £640

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Good for you pdick give them a taste of their own medicine.

 

When my daughter received the letter in post number 19 above we wondered if anybody else had tried toget charges from J D WIlliams regaring their consortium of catalogues their letter does not say full and final decision so we are not sure whether to just accept their decision or resend andother letter or contact FOS.

 

Can anybody out there help us as to what we should do next.

 

Cheers

afw

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Hi

It appears that JD Williams(The Brilliant Giftshop.co.uk ) think that the OFT setthe £12.00 threshold for defaultcharges inrelationto creditcards and notcataloguescan anybody confirm if this is true. ALso they are refusing charges can anybodyadvise can we take our complaint to FOS for catalgue tores such as JD William, SHow Tailor and such likearethey guide by FOS. they dont seem to think so.

Cheers

AFW

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hey come one someone we could do with an answer to the above, a few of us are getting confused now, I need to know how I stand 100% before I send in an LBA and then take them to the small claims court

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Hi

It appears that JD Williams(The Brilliant Giftshop.co.uk ) think that the OFT setthe £12.00 threshold for defaultcharges inrelationto creditcards and notcataloguescan anybody confirm if this is true. ALso they are refusing charges can anybodyadvise can we take our complaint to FOS for catalgue tores such as JD William, SHow Tailor and such likearethey guide by FOS. they dont seem to think so.

Cheers

AFW

The £12 was a limit that the OFT stated that they would not take any action over in reguard to its investigation into credit card charges.However , just because this would not be investigated by OFT if under £12 does not mean that a charge of up to £12 is lawfull and fair ! It is up to the company making the charge to prove that the charge relates to any actual loss incured, anything above actual loss is deemed as a penalty charge and as case law determines it is irrecoverable. it was not set as a legal limit and it is up to the company making the charge to prove actual loss of said amount. And that includes any catalogue company.

:)

Edited by SURFBOY
mistake

hello all:-)

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Hi Folks

 

A wee update since receiving SAR back.

 

Applied to 4 (Fashion WOrld, Brilliant Gift Shop, SImply B, Shoe Tailor) for charges only 1 has replied refusing the rest have ignored my letters.

 

Can anybody advise me what to do now.

 

Do I re-wrtie to them all again or do I report them to somebody ICO, FOS etc...some help would be greatly appreciated.

 

As it stands:

Brilliant Gift SHop.....refused me charges

shoe tailor..............No response to charges

Simply B.................No Response to charges

Fashion WOrld.........No Response to charges

AFW

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