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Hey everyone I rented some rackspace from a company on a month to month contract but the customer support has been quite poor of late, my services went offline a few times and they advised my servers had gone over the allowed power limit on my account and required an upgrade which I agreed to but I had enough of the reply times taking hours, never any answer on the phones when I needed support I requested to cancel my services on the renewal date, they advise in their terms of service that if there is a open invoice this must be paid before they will allow collection of your hardware and if not paid within a set time the hardware becomes theirs and can be sold off, reused by them ect I have noticed in their terms of service that it does not state at any point the amount of time before the due date the new invoice will be created which I feel should be a important part of any contract on a monthly billing they will pre advise you of the amount of time before the payment is due when they will invoice you I was also meant to receive IPv6 addresses as part of my package but never had these although I had requested these many times they advised they were not available but are mentioned as part of my overall package on my invoices They are asking for nearly £700 payment before they will even discuss allowing anyone to collect my hardware (worth about £5000 in total) and if I do not pay this within a set time they will take ownership of all my servers and use or sell them Thanks
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Hi, Any advice much appreciated... I sold an item on Ebay. It was an above ground swimming pool which the buyer paid £900 plus £60 delivery. Ebay took quite a chunk in fees which left me more out of pocket than I anticipated. I therefore looked for the cheapest courier. I booked Tuffnells via Interparcel. I opted not to take insurance as it cost £35 and I had a quick google and found I could buy £900 worth of Parcel insurance for £10. However when I went to do it, they didn't cover Tuffnells, so upshot was parcel was uninsured. It was collected from my property all ok, boxed up and very heavy as driver needed trolley to get it to the lorry. However when delivered to the customer, she reported the packaging being ripped and the courier being able to lift the parcel. The customer contacted me a couple of hours after delivery to report that the main component of the box - the swimming pool liner - is missing. I have contacted Interparcel who have contacted Tuffnells. I am unable to speak to Tuffnells directly as they are hiding behind the fact I booked through Interparcel. Obviously, if the liner is not found and the item is 'lost' - I will have to refund my buyer and will therefore be £960 worse off. I have seen there have been a few people taking cases like this to the small claims court. Would this case be eligible and what would I need to prove? I have the tracking details and the buyer took photos of the contents of the box minus the liner. I have pictures of the box prior to collection. I look forward to any advice.
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Bits are good, bits are not so good, as is normal with a draft. I have a full day of work now but promise to look in late this evening.
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