Jump to content
  • Tweets

  • Posts

  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Ebay problems.

Please note that this topic has not had any new posts for the last 4090 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Hi all I would appreciate some advice on what to do about ebay after they suspended my account ill paste everything below on the email conversation ive been having with them:


1st email: from me

If you check the paypal history and contact the buyer of the

iphone you will see the item did not sell through ebay!

Paypal witheld the funds and was unwilling to send £280 worth of goods

without getting paid for them, so i contacted the buyer and we agreed a

refund after paypal refused to release the funds.

The item then sold on Leicester Gumtree at another date.

I recieved no money from ebay for my item as it did not sell due to

paypal refusing to give me the money.

all this can be checked by contacting the buyer of the item and checking

paypals records.


Their 1st reply:


Hello Warren,

Thank you for your email. I understand that you are concerned about the

fees charged for your iphone that did not sell. I am happy to assist you

further with this.

Warren, please note that as you have not completed the transaction, you

are eligible for the Final Value Fee credit. For this, you need to open

an unpaid item case in My eBay. So, please do not worry about it.

Please go through the following steps in order to get the Final Value

Fee credit:

1. In order to open a case, go to My eBay > Account > Resolution Centre.

If you face any problems whilst receiving your Final Value Fee credit

then please write back to us with the confirmation so that we can

further look into the matter.

2. You can open an unpaid item case 7 days after the listing has ended.

(You don't have to wait 7 days if you and the buyer have agreed to

withdraw from the purchase, or the buyer is no longer a registered

member.) You must do this within 45 days.

3. You can close the case after the buyer has responded at least once.

4. If the buyer doesn't respond, you can close the case after seven days

of filing it.

5. If you don't close the case within 60 days of the end of the listing,

it will be closed automatically without a credit.

Opening a case triggers an email to the buyer to ask them to pay for the

item, send us proof they've already paid, or communicate directly with

you. Alternatively, if you've agreed to cancel the transaction, the

email asks the buyer to confirm this is the case.


My Reply:



Ebay wont let me as the account is blocked.


Their final reply:


Thanks for your email. I understand your concern in regard to the

suspension on your account.

I appreciate the opportunity to assist you as quickly as possible.

On reviewing your account, I found that it was suspended and we have

referred your details to a debt collection agency because we didn't

receive payment for your eBay fees. Your account has been outsourced to

the following collection agency:-

IJ UK 0870 010 3022

As your account has been outsourced to a collection agency, there are

some collection charges added to your payment amount. Please contact the

agency directly to make the payment.

Should have any difficulties contacting the agency, please let us know

by sending us an email at the following address:


If you have already made a payment to the agency, please be aware that

it may take up to 10 days for this to be shown on your eBay account.

Once your payment has cleared, we will reinstate your account if

non-payment was the only reason for the suspension of your account.

Even though your account is suspended, you can still view your account

status page by following these steps:

1. Click "Site Map" at the top of the eBay homepage.

2. Click "View Your Account Status" under "Selling" and sign in.

3. Click "Continue" when a message appears telling you that your account

is suspended.

The next page will display your account status. To view a previous

invoice, select it from the drop down menu.

Thank you for your cooperation in this matter. I hope that this

information is helpful. Please let us know if you have any further




They are just not listening to what im telling them and they have no sent my account to a debt collector dispite a billion emails to them.


Can anyone give me some advice on how to sort this mess.

Link to post
Share on other sites

Hi Warren--Although there are a number of experienced posters here with good knowledge of ebay,it will probably pay you to post this on the forums on ebay at


eBay Forums: Community Question and Answer Board


The poster 'Bella' is the paypal expert there and should be able to help you.

Link to post
Share on other sites
Hi Warren--Although there are a number of experienced posters here with good knowledge of ebay,it will probably pay you to post this on the forums on ebay at


eBay Forums: Community Question and Answer Board


The poster 'Bella' is the paypal expert there and should be able to help you.


Hi thanks for that, i tried to post a message but it wont let me as im suspended. Seems to me like im blocked from resolving anything until i pay money i dont owe :(

Link to post
Share on other sites

You could use a friend's ebay ID to post there on their PC or use a friend's or a public computer to set up a new account and then post.


I'd post your question on there for you but wouldn't have the time to post your replies to the inevitable questions that you would have to answer so going down to your local library or nearest Internet cafe is the best way to go.

Link to post
Share on other sites


The only way is to pay the fees to the dca and then file dispute for none payment and or the buyer did not want the item through ebay, then they will credit that money back. thats the only way.


You can phone ebay direct 0208 080 2105


Hope this helps.

My advice is based on my opinion and my experience. It is not to be taken as legal advice as I am not legally qualified

If my advice has been helpful, please take a moment to click on the scales

on the bottom left hand side of my profile :p

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...