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    • Hello. So I’ve found this high-end turntable on some Dutch Gumtree equivalent. Seller seemed like a nice guy who's agreed to go through the trouble of posting it to the UK. So I’ve paid with PayPal opting for buyer’s protection. 4 days later I’ve got a phone call that the courier is at the gates to the estate. I've ran to the lift all excited. As I stood waiting for the lift I saw through the window the courier taking out the box and dropping it on its side (it has to be carried horizontally). I hoped it's not my turntable...but it was. When I came down I was upset and asked him why in the world would he drop it on its side when it clearly says ''handle with care'' and there are clear arrows on the box indicating that it has to stay horizontal. All he said was - ''sorry, you can refuse it if you want''. I've told him that I’d like to report this and asked him for a form to do it and asked what the procedure is. Their van was blocking the gate and there were other cars so I’ve asked him to park the van and he just snapped a pic of a parcel on the ground (they don't need a signature because of pandemic), jumped in the van and left... I was just standing there in disbelief. I waited a bit maybe he'll turn around and come back but he didn't, I went onto the app and all I’ve found was that parcel status has changed to 'delivered' and there was a picture of it on the ground uploaded.  Couldn't find any way to report what has happened on their app, apart from leaving a feedback for the driver. Took it home opened the box hoping the damage would be minor. so the acrylic lid (£250) is broken, the tonearm (£1310) has been broken off, the cable (£250) is ripped off, the motor speeds are off, the plinth and the deck have scratches (don't know how to evaluate that).  Phoned dpd- got no reply, went onto their chat system and was told to just send the pictures of the damage to the guy in Netherlands as he has to start the case as he was the one ordering the delivery. The seller has been really cooperative. And after hours on the phone he's got a reply asking him to send photos of the damage and the damage costs which he's done, after two weeks they have send him a form to fill, which he's done and it's been almost 2 weeks since. No reply. It's been really annoying as I’ve spend a lot of money and don't know what the situation is. I have 'PayPal buyer’s protection' but I don't want the guy who's sold it to me to be out of his pocket as it's not his fault that the courier was so incompetent. What are my options? Can I do anything on my part to speed this process up and what would my options be if dpd wouldn't agree to pay the adequate compensation? Thank you
    • What happened BRS, contacted me after the accident and wanted to repair the damage i agreed i told them don't you want to go through the insurance they said no !. I said ok you can repair the damage, they asked me for more details about the damage so they could post the job on mybuilder.com. Anyway i emailed them giving them details of the damage and they never replied and ignored me.   It was only when i done a askmid and got the insurance details of 2 policies running on the vehicle and contacted Allianz the first on the list, BRS contacted me saying sorry for the lack of communication i went on holiday and left it with another staff member who failed to contact you.   BRS offered to say they want to repair the damage i said "NO" you messed me about the first time and now i want the security of going through the insurance.     I did give them one last opportunity under my terms i told them to pay ***** (fair amount)into my account and that would settle the matter and i would sign a agreement that the damages are paid in full. There reply was "that is not how we do things here and to contact their insurance" and conveniently never gave me the insurer responsible.
    • Check this and read about a Notice Of Correction     
    • There can be many reasons for dual insurance, depending on the use of the vehicle, certain hires, contracts etc, - nothing our of the ordinary there, just get the firm to confirm which one, as above don't let them dictate, they are in the wrong.    I would use you own insurers , and always advise this in cases where there is an impact claim for a  wall or similar.    Reason being is the third parties liability is for indemnity only which realistically is to pay for the damaged part of the wall and that only, they don't even have to pay for a builder, just the cost to repair, leaving you to deal and fend for yourself.    Your home  insurance cover will be on a new for old basis, giving further allowance if there any grey areas in regards to block matching, matching items (say for the welding) potential wear and tear contributing etc,    - more chance of getting more of the wall done than just the section that is damaged - plus it gives you a much better right of recourse if anything goes wrong, especially if you get a cash settlement or they use dodgy bob the builder.    Your insurer will want the third party details and will chase the responsible underwriter for their recovery, you may be able to piggy back on that. The reason for their hesitance in confirming about claiming back the XS will be due to the fact they are a home claims team and don't do an awful lot of recovery of losses compared to a motor claims department, and generally don't have as much experience on a day to day basis (or certainly not the front line staff). 
    • Give them time-amoebas are a little short on brain power to work sarcasm out. I wrote a letter similar to yours to Parking Eye and they wrote back to confirm they had received my appeal! 
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Scammed/Tricked Via paypal

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okay so i been after a steam account for some time, and i brought one of someone from msn, and seems they have taken it back...


paypal said

Dear **aargh**,


Thank you for contacting PayPal in relation to the recent transactions on

your account.


**aargh** I have reviewed your account and would like to advise you that even

if this payment had been sent as an Instant Transfer we would not be able

to investigate it as the item is intangible. We are unable to investigate

claims involving Virtual or Intangible items. Because of this, PayPal

cannot take any action on either account at this time. For future

reference, however, your claim has been noted in the seller's account.


If you would like to read more about our policies, please have a look at

our User Agreement. You can find it by clicking on the 'Legal Agreements'

link at the bottom of any PayPal page.




I do understand your frustration regarding this matter and regret any

inconvenience it might have caused you.


Yours sincerely,


Resolution Services Department

PayPal, an eBay Company


now they must have more complaints about this to even add my complaint to this users account, he must get allow of emails about him to paypal..


now they said nothing they can do virtual item.. but sorry isnt [causing problems] someone illegal? if i brought something online i didnt recieve.. i would contact my bank if i paid via debit/credit card, but since this is a paypal transation, i would complaint agaisnt paypal, there doesnt seem to be any buyer protection, only seller protection??


anyone know of any loophole or anything i can do to get through to them that these kind of things cant continue...


thanks for your help..

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Simple - don't use them!


Thousands seem to have already deserted them, not to mention their sister eBay. They wouldn't listen to their customers so they must pay by way of no business. Sadly when they open their ears & minds, it may be too late.

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Any knowledge I possess or advice I proffer is based solely on my experiences in the University of Life. Please make your own assessment of legality, risks & costs before taking any action.


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Simple - don't use them!


Thousands seem to have already deserted them, not to mention their sister eBay. They wouldn't listen to their customers so they must pay by way of no business. Sadly when they open their ears & minds, it may be too late.


Seconded, so true!

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I wont be using Paypal or Ebay again either - see my post.

They will not release £109 that is being held in my Paypal account until I "update" my bank details.

I decided to check this out and if you scroll down the many pages of their contract, you finally get to the part where it says the "update" is actually a DD mandate that allows them to take their fees instantly.

Now we all know what that means - any disputes, seller rip-offs etc wil be met with even more of a closed door by these crooks, after all, they have their money.

The buyer can go to hell!


No thanks Paypal, or Ebay. Ive done with them now. Too sneaky.

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Paypal have never been happy with intangible goods - but since you bought in god faith, surely your complaint is with the vendor and their tricks, rather than PP who were simply passing on the money you wanted to pay the seller?

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okay so i been after a steam account for some time, and i brought one of someone from msn, and seems they have taken it back...


Wouldn't it have been easier to just go the Steam website, grab the Steam software and set up an account yourself? I got my Steam bundled in with Half Life 2, but I believe a direct download from their site and the establishing of an account is completely free.

Edited by Tezcatlipoca
  • Haha 2

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there doesnt seem to be any buyer protection, only seller protection??


You will probably find just as many sellers saying 'there doesn't seem to be any seller protection, only buyer protection' if you go by the threads on here.

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Sometimes I read these threads and start thinking that the group most protected in ebay/paypal transactions isn't sellers, it isn't buyers, it's [problematic].


No, I don't seriously hold this opinion. But sometimes my cynical side comes to the fore.

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