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    • I can understand your frustrations. I would say based upon what youve told us - It goes beyond what would be considered acceptable treatment of a worker. They cant take the phone in the way that they did. The fact that you had to report it to the police is completely unacceptable IMHO.   They really only have the right to tell you not to use your phone. They dont actually have the right to confiscate it from you. But they do have the right to ask you to leave it in a secure location like a locker etc or ask you to switch it off.    Financial Orgs have rules like that in place to protect customer data etc.
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    • HI   Further update email   Hi Pauline,   Thanks for your further email.   I can’t advise that you will not need to pay for the remainder of the booking until an alternative you are happy with is found, as this isn’t in line with the terms and conditions agreed to at the time of booking, or the package travel regulations. Customers who wish to keep the holiday in place would need to pay the remaining balance or it will be cancelled at the relevant charges, regardless of whether the hotel is affected.   If a booking is affected our priority will be to source an alternative hotel, to ensure customers can still go on holiday. If a suitable alternative can be provided, in line with the criteria set out in the package travel regulations, no refund will be due if the customer does not wish to travel on the holiday and make use the alternative hotel.   Kind regards,
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I have recently discovered that i owe money to this company. I took a loan out with them in 2004 paid bout half off under a reduced payment plan but since last year due to personal problems i have not made a payment to them. I have not heard off them, no phone calls or letter in the last year but i do want to arrange to pay the rest of this loan off. What i am i likely to expect if i get in touch with them? Huge charges? it was a cash loan and not a cheque loan so they do not have any bank details of mine. They do have my current address and phone number so am wondering why they have not been in touch after all this time. When i went on to a reduced payment plan i would just pay at the post office with a trans cash form as they said i could not pay by DD or standing order..

 

Any help appreciated.

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Personally I would not contact them. They may be happy with what you have paid them. If it has been a year since contact I would be surprised if you heard from them again. If they do contact you in the future you can review your options.

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Hiya Wills7,

 

I can see where you are coming but I would go with Robjam's advice on this one. If they know where you are and have not been in touch to attempt further enforcement action over that period of time, particularly for a company in this sector it would seem likely they are either satisfied with what they have or have simply decided not to enforce further.

 

If you are worried then first step might be better to check to see if there is anything adverse on your credit file. Experience elsewhere in this sector again suggests this will be unlikely. If there is anything there and you want folks to help come back and post accordingly.

 

Certainly if you are going to sit tight have a clear idea about what you can offer them if they attempt further enforcement (always presuming they can legally collect of course) but this sounds less likely to be a problem.

 

Best wishes


MJC 007.5 :cool:

 

Advice or opinions offered by mjc 007.5 are personal, offered in good faith and without prejudice or liability. Your decisions and actions are your own and should you be in any doubt then please seek the opinion of a fully qualified and insured professional

 

:) If you think I have helped you please feel free to click on my scales :)

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