Doug n Jenny v Barclays/Woolwich

[kennyh]

After sending a bog standard SAR for info on D&J they've received back 3 years account info with a promise that "We are only required to hold account data for 6 years so unfortunately.............". And then I saw this 'they have a duty to supply details back to 27th July 2001 otherwise they are in breach of the Waiver.'

Now I KNOW from posts on this forum that some folk have had far more than the 6years offered and I remember seeing various posts in the past about this '6 year' retention. So far as the latter is concerned I've yet to uncover whether this is Inland Revenue/Company law or just urban legend.

ANY advice would be appreciated.

[slick132]

If you've only rec'd back data for 3 years, complain to the bank about their non-compliance.

 

Check out the Bank Templates Library, items 18,19 & 20 I think.

 

[yourbank]

After sending a bog standard SAR for info on D&J they've received back 3 years account info with a promise that "We are only required to hold account data for 6 years so unfortunately.............". And then I saw this 'they have a duty to supply details back to 27th July 2001 otherwise they are in breach of the Waiver.'

Now I KNOW from posts on this forum that some folk have had far more than the 6years offered and I remember seeing various posts in the past about this '6 year' retention. So far as the latter is concerned I've yet to uncover whether this is Inland Revenue/Company law or just urban legend.

ANY advice would be appreciated.

 

I suspect that 3 years maybe from the point Barclays merged Woolwich together which means that you may have had a different account number and sort code for the Woolwich account, does that sound right?

[kennyh]

Many thanks slick &YB. Yes it dates from the Barclay takeover and is just 2 years worth of Edostar reports.

If you've only rec'd back data for 3 years, complain to the bank about their non-compliance

Done just now.

[kennyh]

Both Doug & Jenny completed the 'means test' forms for hardship and each received lumps which together total c.£2500 - just in time to help out for Xmas. Nothing in the letters to indicate full & final and I wrote back telling them that these payments were most definitely not to be considered as such (using CAG templates of course).

[slick132]

Sounds good.

 

Any payments made due to hardship (or financial difficulty) should be treated as a payment on a/c of the total sums to be repaid in due course.

 

[kennyh]

That's what we've told them

[caro]

Well done Kenny. What form did the refunds take and were the payments made before or after the test case appeal?

[kennyh]

Credit to existing accounts and at the beginning of November.

[caro]

Before then, but a good result and enough to make a difference I should think.

 

Thanks for letting us know.

[kennyh]

The kids WILL get something for Xmas

[caro]

The kids WILL get something for Xmas

 

Delighted to hear it.