Arghh - Robinson Way seeks new licence - 06/08/2009

[PGH7447]

Credit Today online

 

Robinson Way seeks new licence - 06/08/2009

 

The directors of debt buyer and collections specialist Robinson Way are seeking a new consumer credit licence to enable a proposed management buy out to go ahead.

 

Managing director Graham Prosser and director Bill Murray have in principle agreed a deal to buy the business and assets of Robinson Way from parent London Scottish Bank. The company remains outside the administration of London Scottish, which is being handled by Ernst & Young. The deal includes around £500m face value of purchased debt.

 

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etc etc etc

 

Hope they fail to get a new licence - take note OFT these are **** and should not be allowed a licence

[angry cat]

Now is the time to send in your complaints about RW!

 

OOH and there are so many unhappy consumers who have suffered at the hands of RW...

 

AC

[sillygirl1]

I for one will be hotly complaining about this, for more info read my thead about Capital One using Robinson Way to chase - even though its been to court and lost!

[angry cat]

No mention as of yet on the OFT Public Register?

 

CCA Search :: CCA Search Results :: Licence Details

 

 

Application / Licence Details

Licence Number:0000400Licence Status:Current

Current Applicant / Licensee:

Business Name Company Registration Number

Robinson, Way & Company Limited 885896

 

Categories:

Consumer credit

Credit brokerage

Debt adjusting/counselling

Debt collecting

 

Right To Canvass Off Trade Premises:Yes

Trading Name(s) (Current):

Chase Solutions

Debt Healers

Express Debt Collecting Services

 

Trading Name(s) (Historic):

Highland Solutions

Hyland Solutions

Hyland Solutions

 

Issued Date: 04-Nov-1976 Expiry Date: 07-Dec-2011

Legal Formation:

Body Corporate (incorporated inside UK)

 

Current Individuals that run the organisation:

Name Position

frank Dyson OFFICER

Graham Prosser

Patrick Francis McDonnell OFFICER

Robin James Ashton

Roy Reece OFFICER

William Grant Murray OFFICER

 

Historic Individuals that run the organisation:

Name Position

Alan Frederick Toogood OFFICER

Jack Livingstone OFFICER

John Norman Ricketts OFFICER

John Owen Needham OFFICER

Mark Albert Tattersall OFFICER

Martin Graham West OFFICER

Mr Edward William John Taylor OFFICER

Mr Alan Frederick Toogood OFFICER

Mr Brian Goodall OFFICER

Mr Charles William White Dupont OFFICER

Mr J Livingstone OFFICER

Mr J Tomlinson OFFICER

Mr John Tomlinson OFFICER

Mr Joseph Grimes OFFICER

Mr L Duckworth OFFICER

Mr M G West OFFICER

Mr N Copson OFFICER

Mr Neil Copson OFFICER

Mr Norman Lathey OFFICER

Mr R L Arundale OFFICER

Mr Vincent O'Brien OFFICER

Mrs May Goodall OFFICER

 

Nature of Business:

Credit Brokers

 

Current Address(es):

Address Type Address

Correspondence 201, Deansgate, MANCHESTER, M3 3NW, United Kingdom

Principal Place Of Business London Scottish House, Carolina Way, SALFORD, Lancashire, M50 2ZY, United Kingdom

Registered Office 201, Deansgate, MANCHESTER, Lancashire, M3 3NW, United Kingdom

 

Historic Address(es):

Address Type Address

Correspondence London Scottish House 24, Mount Street, Manchester, M2 3LS

Principal Place Of Business 79, Moseley St, Manchester

Principal Place Of Business Arndale House Arndale Centre, ., Manchester, M4 3AQ

Principal Place Of Business Arndale House, Arndale Centre, Manchester, M4 3AQ

Principal Place Of Business Carolina Way, SALFORD, M50 2ZY, United Kingdom

Principal Place Of Business Speakers House 39, Deansgate, Manchester, M3 2BA

Registered Office Arndale House, Arndale Centre, Manchester, M4 3AQ

Registered Office London Scottish House 24, Mount Street, Manchester, M2 3LS"

 

I have a friend who has been battling with RW for over two years now;

RW employ very covert tactics!

 

Letter of complaint going off to the OFT.

 

Please send as many complaints as possible;

we ALL know what they have been up to.

 

AC

[angry cat]

Report Robinson Way to Consumer Direct;

telephone number: 08454 04 05 06 and;

make a formal complaint to the OFT:

Enquiries

Office of Fair Trading

Fleetbank House

2-6 Salisbury Square

London

EC4Y 8JX

 

[email protected]

 

AC

[angry cat]

Buyout of Robinson Way to save 250 jobs - Business - News - Manchester Evening News

[PGH7447]

safeguard 250 jobs, everyone knows what happens on a buyout, the first thing is to cut costs so half the threatmonkeys will be given a banana and sent home, should up the CAG membership by a few dozen

[angry cat]

safeguard 250 jobs, everyone knows what happens on a buyout, the first thing is to cut costs so half the threatmonkeys will be given a banana and sent home, should up the CAG membership by a few dozen

 

I guess that they will be granted their licence then?

 

Unless, the consumer complains about the Bad Business Practices employed by Robinson Way!

 

AC

[Drexl Spivey]

When these people were after me , they did not care one iota about any kind of rules . Even after they got statute barred letters they would still not desist . Even after lodging a complaint with the OFT , still nothing would dissuade them . Times I tried to tell them of the futility of it all , no, they would not hear of it . Onwards they pressed , there was no intelligence in there to realize there was no money to be had out of me . I think that is one of their directives , to ignore statute barred letters , from what I have seen . I believe they think that there must be a certain percentage that will accept their ' we sent you a letter a month ago and therefore do not accept this debt is statute barred ' as bona fide reason to carry on their pursuit of these old debts . Shocking really , that a known perpetrator of such dubious methods and practices are allowed to continue without further intrinsic regulation or stipulations .

 

But you know , even if you make clear to them you know it is statute barred and are aware of the laws regarding this kind of debt , you would expect them to give up , after a SB letter , you would think they would realize there is no money to be made here . But they don't , they will carry on with the same gusto to retrieve a payment as if you just signed the agreement yesterday .

Edited August 29, 2009 by Drexl Spivey

[angry cat]

Anyone and everyone who has been affected by the RW Unfair Business Practices must, report Robinson Way to the OFT!

No matter, if you have made a complaint prior, complain again.

 

If you do not, they will be granted their new CCA licence.

 

Robinson Way, need to have their wings clipped!

 

AC

[postggj]

i thought london scotish bank went tits up

[postggj]

sorry

 

should read the thread

 

how is robbers way out side the addmin of london scotish as its an assett

[Drexl Spivey]

I think it was the only profitable asset london scottish bank owned . I don't know what they were paying these telephone operators , but there wasn't a great deal of investment in elocution lessons . It was some kind of odd guttural manc , salford accent , horrible to the ear .

Edited August 30, 2009 by Drexl Spivey

[lickthewallfatboy]

I'm willing to bet a pound to a penny that RW will get their new licence

[Drexl Spivey]

I tell you who they reminded me of . Remember that monty python film where the knight kept coming back after having a leg chopped off , then another , they were like that .

 

I mean, they weren't even trying to make out I had made any payment on this account , that was about 14 years old and last made payment on in 1998 , they were adamant that the fact they sent me a recent letter made it non statute barred . It was all very surreal . They wouldn't let go of this false pretense no matter what legislature they were shown . I ended up with making a complaint against their complaints and compliance department who were the originators of all the disinformation .

Edited August 30, 2009 by Drexl Spivey

[Drexl Spivey]

Imagine how tortuous it will be for Robinson Way to fill out this form :

 

http://www.oft.gov.uk/shared_oft/business_leaflets/credit_licences/CCP1.pdf

 

Look at some of the questions they are going to be most loathe to answer :

 

3. Who will have responsibility for ensuring the compliance of

your business with the Consumer Credit Act 1974, other relevant

legislation and OFT Guidance? Please give his/her name and

contact details.

 

4. If applicable, please provide details of any relevant training,

experience and/or qualifications of the person named in

question 3 in order to demonstrate his/her suitability to carry

out these duties

 

5. Please state whether the person responsible for compliance

will report directly to the board of directors, or any other senior

manager/officer, and provide details

 

6. How do you and/or relevant employees intend to keep up to date

with changes in relevant UK legislation and OFT Guidance?

 

10. Will you have a documented compliance strategy or any other

controls in place to ensure compliance of your business with the

Consumer Credit Act 1974 and associated Regulations, other

relevant consumer protection legislation and OFT Guidance?

 

11. Please describe briefly how the compliance strategy operates or

will operate within your organisation

 

12. Please supply details of the monitoring processes you have, or

will put in place, to ensure compliance with relevant UK

legislation and/or OFT Guidance:

 

14. What disciplinary or other action will be taken if your employees

breach company procedures on compliance with relevant UK

legislation and/or OFT Guidance?

 

16. Please summarise the systems you will have in place to ensure

the appropriate handling of debtor complaints and confirm that

your complaints handling conforms to the requirements of the

FOS rules.

 

18. Describe the monitoring processes that will be in place to

ensure that your employees comply with your complaints

handling procedures:

 

26. How will you seek to ensure that your consumer contracts comply

with all applicable relevant consumer protection legislation – for

example, the Consumer Credit Act 1974 and the Unfair Terms in

Consumer Contracts Regulations 1999?

 

33. Please describe the procedures you will have in place to ensure

compliance with the OFT Debt Collection Guidance:

 

40. Please describe your procedures for dealing with disputed debts?

Please explain any policy for accepting payments from consumers

who are disputing liability for a debt

 

41. Do you have systems in place to ensure that you do not collect

statute barred debt?

 

----

 

And so on.

 

 

Someone at robinson way is going to have to draw a short straw at being selected to answer those type of questions.

 

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Best bit is at the end :

 

I understand that:

• It is an offence to knowingly or recklessly give any false or misleading

information to the Office of Fair Trading.

• If I give false or misleading information:

– My licence may be refused

– Any licence that is issued may be revoked at a later date

– I might be prosecuted.

Edited August 30, 2009 by Drexl Spivey

[sillygirl1]

I would imagine an answer to this question being (in my own words and based on my own experience with this company

 

14. What disciplinary or other action will be taken if your employees

breach company procedures on compliance with relevant UK

legislation and/or OFT Guidance?

 

We do not employ staff directly, the disiplinary issues are dealt with by an external source as their employng body and the outsourced staff are acting as our agents... we do not understand the second part of this question and are seeking legal clarification on "compliance with relevant UK legislation and/or OFT Guidance?" and how it fits our business model.

 

Purely imaginary of course - especially after listening to one of their more senior puppets...

[sillygirl1]

Of course No 18 would have a similar answer

 

18. Describe the monitoring processes that will be in place to

ensure that your employees comply with your complaints

handling procedures:

 

We do not have any monitoring in place as we do not have any directly employed staff - therefore the complaints handling process is an outsourced operation and we have no liability for its accuracy or purpose.

 

Again based on my own experience with this company......

[babybear39]

They'll have to employ someone who can read first and buy a new set of crayons

[postggj]

In My Local Private Employment Agency, There Is Still An Advert To Work At Dlc

 

16000 + Commision

 

Been There Over A Year

 

Must Be To Takers

 

Same Old Story

Its

If The Company Gets Its Wrists Slapped, Not Me Guv, Only Agency Staff

[Drexl Spivey]

Question: 41. Do you have systems in place to ensure that you do not collect statute barred debt?

 

Answer .

 

We at Robinson Way do not accept the concept of 'statute barred' and will pursue such debts as vigorously as any other on our book . We feel the laws regarding these kinds of debts do not apply to Robinson Way and therefore we reserve the right to disregard them as we see fit . The laws stated within the statute of limitations are at odds with the guidelines we have produced in our compliance department regarding similar debt and are therefore disregarded so as to avoid conflicting directives.

[sillygirl1]

Question 33 next.... 33. Please describe the procedures you will have in place to ensure compliance with the OFT Debt Collection Guidance:

 

We do not understand this question at all - please can we have more information and dates/times of the guidance which has been produced, the name of the regulatory authority and the dates this alleged legislation came into effect....

[lickthewallfatboy]

all questions :sod em

 

just give us our licence,thank you Mr compliant OFT man

[Drexl Spivey]

Question : 4. If applicable, please provide details of any relevant training,

experience and/or qualifications of the person named in

question 3 in order to demonstrate his/her suitability to carry

out these duties

 

Answer :

 

Here at Robinson way, we are experts in the field of consumer credit and we ensure that every member of the youth training scheme that are responsible for queries on legislature and the cca have a minimum of one GCSE between them .

Edited August 30, 2009 by Drexl Spivey

[Drexl Spivey]

I would suspect , that any Robinson way employee putting their signature to such a document , would be akin to somebody being asked to vouch for the legality and authenticity of Arthur Daley's lock up warehouse . And would be subsequently guilty of many visits to the khazi , when the auditors come visiting .