CARPHONE WAREHOUSE - Repair Issue

[bez_zek]

HELP!!! I have a contract through carphone warehouse, My phone became faulty and wouldn't charge, i took it in to the store where they sent it off for repairs as it was still under warranty.

 

17 days later after many phone call my phone was repaired. I picked the phone home and it worked fine, after 5 mins it started beeping saying battery low, i put it on change and to my shock it wouldn't charge, the phone died and i could not turn it on.

 

I went back in to my store and they informed me they would send the phone off as an urgent repair as it hadn't been fixed after they had it 17 days. I called many times and was told it was being looked at.

 

I called this morning and was informed it was in on the delivery 14 days after being handed in (in my eyes that's not a urgent repair!) I asked for the shop to get a charger to prove to me it works, which they did, charging fine.

 

I have just got home and while playing on the phone i have now realised the camera does not work! it just loads up with a black screen and freezes, which it never done when it went in, As you can guess at this point im not happy!!

 

I called head office and was told all they could do is book it in for another repair if i took it back to store tomorrow. I cant keep taking time off work to go to my store

 

Surly under the consumer rights act this phone is classed as unfit and should be replaced??? Its been over a month i have been paying but not had the phone, now they expect me to put it in for another repair and i will be another how ever many days with out it

 

Some one please give me some advise????

[slick132]

Hi BezZek and welcome to CAG.

 

Can you confirm how old the phone is and whether you have any insurance on it.

 

[rickyd]

Looks like a rejectable item as not of merchantable quality nor fit for purpose, but as slick132 says we need to know how old it is.