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    • The Legal Ombudsman has a wider remit than the SRA, and can always refer matters on to the SRA where they find a breach of the SRA's code.   I'd suggest writing to the solicitors, highlighting these issues, asking them to refund the money. If they don't then complain to the LO.
    • Good morning all,   I have an update for you all, shortly after my first hearing i was told i would need to have a rehearing with another company, Obviously i agreed but after the initial grievance hearing the person then asked me to enter into a private conversation, I have received the settlement offer and are disgusted as its not even half of my monthly  salary, I'm not sure what to do at this stage as i dont have the funds to finance a solicitor,so any advice would be appreciated.  
    • Sorry, but what does this mean?   Who are ARC? It would be helpful if you could be a little bit more clear about what happened. I don't understand why you are not simply proceeding against Amazon – because it is clearly their responsibility as it was their driver or courier company
    • I understand that you were involved in a contentious divorce in respect of which there was a bill for court costs – £850. You decided to challenge the costs in court and you lost and an order was made against you. We decided to appeal the order but before the appeal was heard, the solicitors made you a without prejudice offer of a 50-50 split – £425. You agree to this and you signed the document to that effect which you returned to the solicitors. Despite that the solicitors are now trying to impose the original £850 order. Is that the correct order of events? "Without prejudice" is certainly something that doesn't seem to be very well understood, including by solicitors. "Without prejudice" can protect an offer from being disclosed to the court where the offer has been refused so that it is not binding on anyone. However, without prejudice cannot be used to hide everything from the court – including wrongdoings, unethical behaviour et cetera. It seems to me that once you sign the agreement you effectively had a contract. I'd like to know a little bit more about the agreement that you signed but presumably it was intended to bring a halt to any further proceedings. I don't think there is any difficulty about disclosing a contract to the court in the circumstances. It is only the offer which was made without prejudice. Once the agreement was accepted and signed then the document acquired a wholly different character. It was no longer an offer open to be accepted or refused. It was a legally binding contract which imposed obligations upon both sides. In my view the solicitors have acted in a highly unethical way and I would begin by making a complaint to the SRA. I wonder whether the solicitors proposed the 50-50 split to you without consulting with their client and when they then contacted their client and told her what had been agreed, she refused to accept it and on that basis the solicitors recognised that they had made an error but rather than accept their responsibility and footing the £425 out of their own pockets, they preferred to get it from you. Of course this is just speculation but it seems to me to be quite a possible scenario. I'd like to see the agreement post up here please – that my sense is that you should complain to the SRA and you should tell the solicitors that this is what you're doing.
    • What's the default date? It should be on your Credit File
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bez_zek

CARPHONE WAREHOUSE - Repair Issue

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HELP!!! I have a contract through carphone warehouse, My phone became faulty and wouldn't charge, i took it in to the store where they sent it off for repairs as it was still under warranty.

 

17 days later after many phone call my phone was repaired. I picked the phone home and it worked fine, after 5 mins it started beeping saying battery low, i put it on change and to my shock it wouldn't charge, the phone died and i could not turn it on.

 

I went back in to my store and they informed me they would send the phone off as an urgent repair as it hadn't been fixed after they had it 17 days. I called many times and was told it was being looked at.

 

I called this morning and was informed it was in on the delivery 14 days after being handed in (in my eyes that's not a urgent repair!) I asked for the shop to get a charger to prove to me it works, which they did, charging fine.

 

I have just got home and while playing on the phone i have now realised the camera does not work! it just loads up with a black screen and freezes, which it never done when it went in, As you can guess at this point im not happy!!

 

I called head office and was told all they could do is book it in for another repair if i took it back to store tomorrow. I cant keep taking time off work to go to my store

 

Surly under the consumer rights act this phone is classed as unfit and should be replaced??? Its been over a month i have been paying but not had the phone, now they expect me to put it in for another repair and i will be another how ever many days with out it

 

Some one please give me some advise????

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Hi BezZek and welcome to CAG.

 

Can you confirm how old the phone is and whether you have any insurance on it.

 

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Looks like a rejectable item as not of merchantable quality nor fit for purpose, but as slick132 says we need to know how old it is.

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