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buzby

BT Tariff: Low User

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As you probably know, this tariff became unavailable in May, pending the upcoming closure of the tariff.

 

I queried with BT what was to happen to those consumers who were on this tariff, and was told they would be transferred to the £12.50pm tariff on 31st August.

 

If YOU are on this tariff, you may (or may NOT) recieve a communication stating this, and your next bill may be the first you know of the change. That, and if you were paying quarterly previously, will be charged monthly in future.

 

If you plan to switch to an alternative carrier - NOW would be a good time to review your alternative options.

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People on any of these benefits below:

- Income Support

- Income-based Jobseeker’s Allowance

- Pensions Credit (Guaranteed Credit)

- Employment and Support Allowance (income related)

Should look into getting BT Basic

 

Here is a leaflet about it BT Basic


If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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after talking to the BT CEO office , and they said in the first place they didnt know about this , and would get back to me , 1 month down the line they have still not come back with an answer, they seem to think original accounts will stay the same however they will no longer issue a new account's with the tarriff after the deadline, and 3 weeks down the line OFCOM still do not has an answer.

 

now if you paying the £11 approx per quarter and go to the the new £12.50 a month thats over 250% price increase, which OFCOM state BT cannot do

 

and several people I know on the original tarriff have not received any written confirmation of the change of contract T&C which BT must issue with the right to cancel etc etc, with must be 28 days clear notice from BT


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after talking to the BT CEO office , and they said in the first place they didn't know about this

Inspires confidence :p

 

When I worked their I was told "at the moment there are a lot of diferent socially responsible phone lines... these are all going to become BT Basic". I don't know if BT Low User is included in that... a clear answer from BT would be nice!


If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

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923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

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The answer is fairly clear from BT - they've even recieved a dispensation that allows them to interrogate the DWP database to establish (and to check on an ongoing basis) that those recieving benefits continue to do so whilst connected to BT Basic.

 

Established 'Low Users' have no tariff, and as one explained to me he's been with BT for 40 years, saved hard all his life and now retired. Because he didn't fritter it all away and has funded his own retirement, he does not meet the BT Basic criteria and they're unsympathetic.

 

Let us not forget that LU/SupportLine pre-dates BT Basic by 12 years, and BT knew full well what they were doing as their 'social' tariff now becomes less inclusive and many thousands of customers will now find their accounts rocket with costs for 'free' inclusive calls they will never use.

Edited by buzby

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