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    • We used to recommend that people accept mediation but our advice is change. The mediation process is unclear. Before you can embark on it you have to agree that you are prepared to enter a compromise – and that means that you agree that you are prepared to give up some of your rights even though you are completely in the right and you are entitled to hundred percent of your money and even though EVRi are simply trying to obstruct you in order to discourage you and also to put others who might want to follow your example off from claiming even though they have a legitimate basis for reimbursement. Mediation is not transparent. In addition to having to sign up that you are prepared to give up some of your rights, you will also have to agree not to reveal any details of the mediation – including the result of the mediation – so that the whole thing is kept secret. This is not open justice. Mediation has nothing to do with justice. The only way of getting justice is to make sure that this matter goes to trial unless EVRi or the other parcel delivery companies put their hands up and accept the responsibility even if they do it is a gesture of goodwill. Going to trial and winning at trial produces a judgement which we can then add to our small collection to assist other people who are in a similar boat. EVRi had been reading you around by the nose since at least January – and probably last year as well – and their whole purpose is simply to drag it out, to place obstacles in your way, to deter other people, and to make you wish that you'd never started the process and that you are prepared to give up your 300 quid. You shouldn't stand for it. You should take control. EVRi would prefer that you went to mediation and if nothing else that is one excellent reason why you should decline mediation and go to court. On mediation form you should sign that you are not prepared to compromise and that you are not prepared to keep the result secret but that you want to share the results with other people in similar circumstances. This means that the mediation won't go ahead. It will take slightly longer and you will have to pay a court fee that you will get that back when you win and you will have much greater satisfaction. Also, once you go the whole process, you will learn even more about bringing a small claim in the County Court so that if this kind of thing happens again you will know what to do and you will go ahead without any hesitation. Finally, if you call EVRi bluff and refuse mediation and go to trial, there is a chance – maybe not a big chance – but there is a chance that they will agree to pay out your claim before trial simply in order to avoid a judgement. Another judgement against them will simply hurt the position even more and they really don't want this. 300 quid plus your costs is peanuts to them. They don't care about it. They will set it off against tax so the taxpayer will make their contribution. It's all about maintaining their business model of not being liable for anything, and limiting or excluding liability contrary to section 57 and section 72 of the consumer rights act.  
    • Nice to hear a positive story about a company on this form for a change. Thank you
    • too true HB, but those two I referred for starters - appear to be self admitted - One to excuse other lockdown law breaking, by claiming his estate away from his consistency and London abode was his main home the other if he claims to have 'not told the truth' in his own words via that quote - to have mislead his investors rather than broken lobbying rules   - seem to be slam dunks - pick which was your law breaking - it seems to be both and much more besides in Jenricks case Starmer was director of public prosecutions yet the tories are using seemingly baseless allegations for propaganda and starmer is missing pressing apparent blatant criminality in politics
    • I am sure the resident experts will give you a comprehensive guide to your rights.  The responsibility lies with the retailer. I have dealt with Cotswold before for similar. And found them refreshingly helpful.   Even when I lost the receipt for one item I had bought in Inverness. The manager in Newcastle called the store. Found the transaction and gave me a full refund. 
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Aktiv keep calling at work


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Hi folks, I hope you are all doing well :)

 

Anyway, my question:

 

Akitv keep ringing me up at work asking for my wife (we both work for the same company).

 

I keep telling them that she is off on sick leave (which she is!) and wont be back for a while.

 

Yet, they must ring at least 4 or 5 times during the day.

 

I have now told them to stop calling at work as 1) We wont take personal calls at work, 2) They are annoying not only me but my work collegues and 3) They just dont seem to understand when I say my wife is OFF SICK!!

 

I havent let on Im her husband but just a work collegue who has taken over whilst she if off but they DONT GET THE MESSAGE!! :-?:-?

 

Any advice would be hugely appreciated to get these idiots off my phone!

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Problem with these clowns is that the calls are generated by an automated call system, the fool at the other end is not directly phoning you it's the system so when you pick it up it alerts an operator in the centre and they then begin to speak to you, I'm afraid they were not asked to have brains when they were interviewed for their pointless job so when you tell them not to phone again they don't have the intelligence to be able to update the system, that has to be carried out by a more senior person, and so the cycle will continue through the system with the constant mundane phone calls.

 

Write to their complaints department and also report them to OFT for harrasment, they should not be contacting your wife at work anyway.

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send the morons this

 

Harassment by telephone

 

Account Number: XXXXXXX

I am writing in relation to the quantity and frequency of telephone calls that I have received from your company, which I deem to be personally harassing.

I have verbally requested that these stop, but I am still receiving calls. (Delete if necessary)

I now require all further correspondence from your company to be made in writing only.

I am of the view that your continued harassment of me by telephone puts you in breach of Section 40 of the Administration of Justice Act 1970, and the Protection from Harassment Act 1997.

If you continue to harass me by telephone, you will also be in breach of the Communications Act (2003) s.127 and I will report you to OFCOM, Trading Standards and The Office of Fair Trading, meaning that you will be liable to a substantial fine.

Be advised that any further telephone calls from your company will be recorded. (**Even if you don‘t yet have recording equipment!!**)

 

Yours faithfully,

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2u7t9g1.gif

 

Make a complaint to your local trading standards & the OFT with regards to their harassment, they are in clear breach of OFT guidelines & CPUT ;

 

 

http://www.oft.gov.uk/shared_oft/business_leaflets/consumer_credit/DebtCollectionComplaintForm.DOC

 

The Office of Fair Trading: Contact us

 

[email protected]

 

 

tel: 020 7211 5823

 

The Office of Fair Trading: Debt collection practices

 

http://oft.gov.uk/shared_oft/business_leaflets/consumer_credit/oft664.pdf

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Hi all

 

Many thanks for the replies. A letter has now been typed up (not signed ;)) and ready to post.

 

I was thinking of telling them that she has since been made redundant or has left and no longer works for the company. That may at least give them something to do in respect of trying to hunt her down at any new premises :lol:

 

My other tactic of late has been to answer the phone and when they say who is calling (yep, they even tell me its Aktiv !!), I tell them I will go and look for her - which I dont as she isnt in work - and then I leave the phone off the hook. They seem to realise at some point that no-one is coming to the phone and hang up eventually..

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They have rang TWICE again this morning so on the second attempt my mate answered the phone and told some woman to hold whilst he attempted to find out what the status is with my wife etc.. Of course he already knew but it kept Aktiv on the line for a few minutes which I presume was at their costs! In the end they hung up.

 

Hopefully they will soon get the message that no matter what, they will never get through to my wife at work.

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Tell them you don't know the person in question, tell them you will find out where they work, put them on hold, then every couple of minutes ask if they are ok to hold as you can't locate the person but will keep trying, keep doing this until they go away, hopefully they will stay on for a long time at cost to them, welcome to the world of 'how to annoy the DCA as much as possible' it's a fun game! :D

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pretend your the boss and that he has recieved a complaint from his staff that a company keeps disturbing his staff over personal matters and that their constant phone calls are stopping legitamate business users getting through and that further calls will result in an invoce for lost business being sent to aktivekrapital

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Just had a call from a snotty cow asking for Mrs Dunn. I asked her who was calling and she gave a name of Natasha and its a personal call.

 

I told her I was her manager and that we do not accept personal calls. She then asked for Mrs Dunns HOME phone number and I told her we do not give that information out.

 

This is when she then went off on one saying `IF you are her manager then you would be able to help` blah blah blah.

 

I got shirty with her and told her I knew exactly who she was calling from and that her call and her company where now breaking the law with contacting Mrs Dunn at her place of work and I was going to now report them.

 

She started getting ****ty with me so I simply said `goodbye` and put the phone down... lol

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