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I am really worried and need some help.


I had a council tax debt that was passed onto Equita, I agreed a payment plan with them and have been keeping to it for a few months now. Last month I misjudged the timings and the cheque bounced (by one day grrr) I wrote and asked them to please represent the cheque as the money was in the bank.


The haven't replied to this letter but now they are calling me constantly and coming to the house (4 times so far) I've been out every time but his last message said he would be back tonight, I don't know what to do should I call him or should I write to the company again? I really don't want him to keep coming to the house I live alone with a young child.

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No I haven't let them in, I wasn't home


good good keep him out no matter what



phone the council and tell them that you have missed one payment

ask them to call the bailiff off as you are resuming payments


tell the council you are a single parent


you should be classed as venerable


National Standards for Enforcement Agents align May 2002 Vulnerable situations



  • Enforcement agents/agencies and creditors must recognise that they each have a role in ensuring that the vulnerable and socially excluded are protected and that the recovery process includes procedures agreed between the agent/agency and creditor about how such situations should be dealt with. The appropriate use of discretion is essential in every case and no amount of guidance could cover every situation, therefore the agent has a duty to contact the creditor and report the circumstances in situations where there is potential cause for concern. If necessary, the enforcement agent will advise the creditor iffurther action is appropriate. The exercise of appropriate discretion is needed, not only to protect the debtor, but also the enforcement agent who should avoid taking action which could lead to accusations of inappropriate behaviour.
  • Enforcement agents must withdraw from domestic premises if the only person present is, or appears to be, under the age of 18; they can ask when the debtor will be home - if appropriate.
  • Enforcement agents must withdraw without making enquiries if the only persons present are children who appear to be under the age of 12.
  • Wherever possible, enforcement agents should have arrangements in place for rapidly accessing translation services when these are needed, and provide on request information in large print or in Braille for debtors with impaired sight.
  • Those who might be potentially vulnerable include:
    • the elderly;
    • people with a disability;
    • the seriously ill;
    • the recently bereaved;
    • single parent families;
    • pregnant women;
    • unemployed people; and,
    • those who have obvious difficulty in understanding, speaking or reading English

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  • 3 weeks later...

the bailiff company sent me a list of charges and payments I've made today but I don't know if it's right or not there seems to be a lot of charges on there also I pay £16 by cheque every month but all the payments except one I've made are listed as £10 I don't know why this is either I'm very stressed out and not thinking very clearly what should I do?

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Visit fee: 42.50 (this is put on 5 times)

Missed payment fee: £38.50 (3 times) I only missed one payment.


I've read through it and can't understand why it only sayd I've paid £10 a month each time rechecked my bankas well in case I'm going mad but each cheque sent was £16

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I am having an ongoing saga with chandlers bailiffs re there fees, A bailiff compnay cannot charge multiple visit fees. How much is the debt for and how many liabilty orders where there? Also are the visit feesfor different dates? Can you add up the total debt passed frm the council and then the total fees te company have added?


Loads of questions I know, but the more you put u the more help you will get, DONT WORRY as there are some brilliant people on this site that will help you :)

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Visit fee: 42.50 (this is put on 5 times)

how many liability orders are the bailiffs collecting

are there dates next to these charges

bailiffs collecting council tax can only charge for 2 visits



AMENDED BY SI 1993/773, SI 1998/295, SI 2003/2211, SI 2006/3395 AND SI 2007/501




1. The sum in respect of charges connected with the distress which may be aggregated under

regulation 45(2) shall be set out in the following Table-


Matters connected with distress



A For making a visit to premises with a view

to levying distress (where no levy is

made) –

i) where the visit is the first or only such

visit £24.50

ii) where the visit is the second such



Missed payment fee: £38.50 (3 times) I only missed one payment

no such charge

I've read through it and can't understand why it only sayd I've paid £10 a month each time rechecked my bankas well in case I'm going mad but each cheque sent was £16

i would write to the council and ask them to investigate this

and all there charges

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the original amount is for £449 I think there is only one liability order as far as I know. There are no dates on the letter except for the dates I've made payments on the fees are listed after without any ref as to when they were added.


I don't know what the debt from teh council was I'm assuming that's what the £449 is.

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phone the council and the ask how many liability orders were passed to the bailiff and the amounts of each liability order if more that one

I would ask about your payments why you are paying £16 and Equita are only crediting £10 to your account

If they are charging you £6 for every cheque they are cashing it should have been shown on you breakdown as a payment fee (I'm not saying this fee is right /wrong ) but the £6 should be on your statement somewhere

Edited by hallowitch
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