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    • Hi All,   On 26th May this year I called my broadband/phone service provider, Talk Talk, to inform them that I would be leaving them and moving to BT at the end of the month.  My contract with Talk Talk had officially ended back in October 2019 and I was just paying them on a monthly basis for continued service. I was advised hat I did not need to do anything, as arrangements would be made on my behalf to keep my existing number etc between Talk Talk and BT.  I began my contract with BT on 1st June.  I cancelled my bank payment arrangements to Talk Talk and set up new ones for BT. I then received a bill from Talk Talk for June's monthly charges, which I ignored as I was no longer a customer, I owed them nothing, and they were not providing me with any kind of service. I then received a second bill from Talk Talk for July's monthly charges. I called Talk Talk to explain their error but they insisted that I was still a customer using their services.  This was despite me proving that I have been a BT customer for the past two months and paying BT for services that Talk Talk are claiming to be theirs. Talk Talk then took £60.39 from my bank account on 2nd August, despite having no authority or consent from me to do so.  I complained to my bank and they explained that utility companies hold on to customers payment details (despite GDPR) and this practice is common.  I have now instructed my bank to refuse any further payments to Talk Talk, by any means!. I phoned Talk Talk to complain and insist they repaid my money immediately as it had been obtained fraudulently.  The adviser couldn't help much, but promised me a call from a manager later in the week.  The call never materialised. I called Talk Talk myself today, and after nearly four hours of phone calls, being put on hold, transferred, being made promises and making more calls, I have got nowhere. One manager did offer a token £30 payment which I obviously turned down.  I eventually hung up after being put on hold for over 20 minutes during a call lasting over an hour. These people are ignorant at best and impossible to deal with. Please could someone advise me on how to get my £60.39 back from these people?  
    • They can ask you to help them.   The reason for doing this is that the accident was between two private citizens with the Insurance companies covering the risk.  The Insurance company need your assistance to claim directly against the other driver, as the other drivers Insurance are not paying the claim.  Each Insurers pays 50% of the claim costs.     If you don't help the Insurers, I am not sure what they can do about this, as you are no longer a customer of theirs.   Perhaps ask whether they will cover your costs. e.g. time. 
    • no you refuse  they cant do that without your permission.   arent arguing over hire car costs are they?  
    • My former insurance company Axa, is taking the other party to court to reclaim their outlay  This will be in My name because legally the claim has to be in my name? Axa said it was 50/50 claim, so Axa paid me out.   Can this be done in my name without my permission? Axa said it was 50/50 why are Axa going after the other driver? i thought Axa would pay me, the other party paid by their insurance company?   
    • So here we go.   https://www.fca.org.uk/consumers/coronavirus-information-personal-loans-credit-cards-overdrafts   Savvy had a responsibility to offer you a payment holiday rather than a reduction in payment terms. This would not have an impact on your credit file because the FCA set provisions for this due to COVID19.  Furloughed due to COVID is a valid reason for a payment holiday. In this case I believe they have failed you and this is not taking into account my own experience of dealing with them.    Do you have copies of the I&E thats you filled in on both occasions? If so can you post them up minus personal details.  Note that this loan is **NOT** considered High Cost Short Term Credit because of the Loan Period of a year. (HCSTC for short)    There is no requirement for Bank Statements to be sent to them and insistence on that being the case is bordering excessive. The only requirement is that you give them an honest I+E. Even then you have already done that. My personal thought is that either you or they have butchered the I+E - I think its them because the staff trip people up on the phone constantly.   Unfortunately they are a company that does do Court Claims themselves. As long as you have been honest and theres no issues with the I&E - They wont succeed in court.  So let me know how you want to draft your complaint - Paste a copy here and ill go through it with you before issuing it to them.  
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
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      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
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      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
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      Thanks for reading 
      • 16 replies
MARTIN3030

Cireco Limited-rlps Other Business

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I have been handed this today-It is obviously RLPS offshoot.

There are some quite disturbing things here,given the nature of many CAG members concerns at the hands of RLP.

read this;

 

IntegrityScreening.co.uk


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Data Sources

 

 

Integrity Check

 

Cireco searches an applicant against a unique data set of dishonest individuals reported for civil recovery utilising derivative data captured for the detection and prevention of crime including verifying information on job application forms. These individuals have either attempted to, or taken goods or services without intending to pay for them, either as a customer or an employee.

 

Full report information returned includes the date, amount and type of offence. Whether violence has been a factor and the status of the case.

 

Identity Check

 

Identity Check verifies an applicant in seconds against multiple, approved and independent data sources, with both identity confirmation and address validation.

The system conducts verification against a range of data including the following:

 

  • Electoral Roll
  • Office Address File (PAF)
  • Mailsort database
  • SHARE data (account performance data)
  • IP address checking
  • Politically Exposed Persons file
  • OFAC (SDN) file
  • Non standard address list
  • UK Investors file
  • Gone Away Suppression file
  • Terrorist file
  • Fraudulent passport data
  • Directors at home data
  • Public data (CCJs & Bankruptcies)

 

Credit Check

 

The system conducts returns against a range of information:

 

  • Public information (County Court Judgments, Decrees, Sequestrations, Trust Deeds, Individual Voluntary Arrangements and Bankruptcies)
  • Electoral Roll
  • Deceased indicator
  • Historic credit search information
  • Fair Issac score that uses public data that rank orders consumers according to whether they will repay borrowed money as agreed, relative to the population of other UK consumers. It gives an indication of their relative likelihood of credit risk.
  • Address links, providing searchable previous/forwarding addresses
  • Geo-demographic data powered by CAMEO a highly discriminative consumer targeting system


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Thanks for posting this Martin, I knew I had seen/heard of this company but couldn't remember their name.

 

Disturbing reading.

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Data Sources

 

 

Integrity Check

 

Cireco searches an applicant against a unique data set of dishonest individuals reported for civil recovery utilising derivative data captured for the detection and prevention of crime including verifying information on job application forms. These individuals have either attempted to, or taken goods or services without intending to pay for them, either as a customer or an employee.

 

Full report information returned includes the date, amount and type of offence. Whether violence has been a factor and the status of the case.

 

 

My bold and italics

 

Question: In cases where liability has been denied and there has been no court involvement is this not libelous? Surely these clowns must prove their statements not just make assertions?

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It appears not Wolfie. The law in Britain as I know it is 'innocent until proven guilty'.

 

RLP appears to be above the law and this therefore does not apply. I can't find the right words to describe this bunch of clowns!

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We have lots of other stuff-I need to check the legal side to cover ourselves before posting it.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Company Name CIRECO LIMITED Company Number 05323529 Holding Company RETAIL LOSS PREVENTION LIMITED Ownership Status Wholly Owned Ultimate Holding Company RETAIL LOSS PREVENTION LIMITED Companies in Group 2


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Their website is terrible. "CV's" (what belongs to the CV?) And never trust any comany that uses "utilises" where uses would do.

 

Since I'm just a part timer with a poor credit history, I must be a thief.

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Yes its extremely disturbing.

I think everyone who had had problems with RLP in these forums should be sending a SAR to Cireco.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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very worrying.

 

Being a 'civil recovery defendant' proves nothing! Can you force them to stop processing your data?

 

Yorky

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I think there has to be some kind of burden of proof.

Ok lets assume that they ARE licenced outside usual criteria and have permissions to process data on the basis that this is for the purpose of crime prevention and fraud bla bla bla.

They appear to be using this on the basis that in many cases the subjects have signed their docs often under duress,or certainly it was never explained to them.

We have to remember-in the cases we have seen on these forums not a single case has been proven in a Court of law.

One case that was prepared for prosecution has been dropped,a further 2 cases were dropped after the Police offered Cautions,but were quick to state that any Civil recovery action was nothing to do with them-and by accepting a caution they considered the matter closed.

I am not convinced that even refusing the caution would have brought about prosecutions,the CPS had already decided that a prosecution was neither in the public interest or either would fail.

Easy to say dont take the caution I know.

Both RLP and Cireco need to be taken to task and work is ongoing to assess what needs to be done.

RLP make clear in their letters that your data will be the subject of their attentions-and not in a nice way.

We need all those who have had such letters to make a formal complaint to the ICO.

In this country its innocent till proven guilty.

I dont care what RLP say-trying to find a case in which the Judge has passed jugement in their favour is like trying to find a railway worker who signed Ronnies pardon petition to Jack Straw-I dont think you will find any.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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RLP and what they do is an absolute DISGRACE, what is find particually discussing is the fact that "credit ratings" are used as part of their honesty check!!

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We have lots of other stuff-I need to check the legal side to cover ourselves before posting it.

 

If Tesco are supplying a data source of alleged dishonest persons to a database then this has extremely worrying consequences for the future. Furthermore, it does not comply with the Association of Chief Police Offficers (ACPO) guides which strictly forbids companies from creating databases of dishonest people.

 

The worrying consequences for the future are these. Within the next few years Tesco will become a High St bank. Once they do, I would image that they will along with all the other High St banks contribute the banking systems anti fraud database. Only, tesco will be able to provide a data source of dishonest persons that will be accessible to all the other High St banks. So we are sitting back and allowing a sytem to be developed whereby somebody's whole financial future maybe compromised because of an unproven false allegation of dishonesty is on a database.

 

What chance will anyone have of getting a mortgage, a loan for a car, a loan for a holiday or even a bank account if they are on a list of dishonest persons.

 

I think that peple will be outraged once they realise what is happening. So what is the best way to highlight this database of dishonest people.

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you may want to do some research on "Association of Chief Police Offficers (ACPO)" , which is a limited company and NO Lawfull Status


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I have left you a message in Skype JC.

 

Is about the whistleblower request If so I know about it

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Martin Skype not available to me at the moment on different computer Have tried to contact you by phone without success perhaps you could ring me?

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