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Hi, glad to hear you have managed to come to an arrangement but I knew they'd pressurise you into paying more out of the surplus - I assume you told them you had that amount to spare? They will have calculated how much was needed to be paid each month to clear the arrears in the remaining 6 years of the mortgage. You must ensure you don't miss any payments going forward or they will simply issue an eviction warrant without notice. Have you had confirmation of the DWP mortgage help ?
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Although you profess to be an expert in the way CAG handles PPC's, this ridiculous statement alone shows that you quite obviously have not read other threads around the forum! I'm not going back to sleep. I'm gone. (Billy now added to my "ignore" list)
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By BankFodder · Posted
As you say – this response was expected from a car dealer which immediately goes into "limp mode" rather than be proactive and consumer facing. Send a copy to the finance company. Also send a separate letter to the finance company does this proposal work for you? Or would you rather get rid of the vehicle? If you would prefer to keep the vehicle then the above letter is probably the way to go. If you would rather simply assert your right and reject it then we will have to use a different tack but of course they will have to be given an opportunity to repair. If close Bros comes back and prevaricate's then you could take that as evidence of their refusal to repair and that immediately triggers your right to reject and obtain a refund. However you should realise that if they resist, then you will have to start a claim which could take six months at least before you would get your refund and get rid of the car. I'm afraid that the consumer rights act rules in respect of short-term and long-term right to reject have not really succeeded. They grant these rights but they have not done anything about enforcing those rights and one still has to get a County Court which can take anything between six months and a year. Let us know what you want to do -
So, no offer of their one chance to repair. But... you are contacting them now... I think BF will probably come out guns blazing next.
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Hi All. Had a response from the dealership, it is exactly what I expected. What are my next steps?
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