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    • The question has been asked multiple times on this forum already, but unfortunately has not been answered yet.   First question is: how did your parents pay for this?    If they paid via credit card they can do a section75 claim to get their money back.    If they paid via debit card or bank transfer, they have learned the hard way that you should never pay for a trip via debit card or bank transfer.   Second question is why leave it so late to complain?  This will make things harder. This question is purely here for judgemental effect and is of absolutely no help to you, but hopefully will serve to warn others.   A bit of googling suggests that you should be able to contact the CAA to claim for a refund. You will probably need all sort of supporting evidence including the emails/letters you received from Expedia or a recording of the telephone calls.   Good luck to your parents. Please let us know if you try the procedure below and how it worked out for you. This will help other unfortunate Thomas Cook customers in the same situation.         Ahh yup, the above will only work if the package sold to your parents was ATOL protected - which you would expect a AAA company such as Thomas Cook to sell by default.   You may need supporting evidence such as original receipts / travel confirmation, to show that the holiday is guaranteed ATOL protected.   Good luck again!
    • Many thanks for your help very much appreciated.
    • threads merged (again)   i suggest you re read your thread from post 1    this had already been answered at least twice now.   dx  
    • After escalating my claims, they agreed to refund the postage costs only. I have therefore issue a Notice Before Action for the value of the lost items £180.
    • Back to one of the other blight on the UK which simply refuses to heal, Corbyn   Corbyns carrying on with the 'its everyones fault but mine, no changes there then: The labour who weren't me sabotaged me Labour staff who have worked tirelessly for labour since Jesus betrayed me Everybody betrayed me I did everything right   We've seen the standard type reporting: https://www.theguardian.com/politics/2020/aug/07/jeremy-corbyn-accuses-labour-officials-of-sabotaging-election-campaign https://www.theguardian.com/politics/2020/aug/08/former-labour-donors-returning-to-party-under-keir-starmer-jeremy-corbyn     but this one makes the real telling points: https://www.independent.co.uk/voices/jeremy-corbyn-general-election-2017-blairites-labour-party-staff-sabotage-a9660946.html   "What is surprising, in fact, is how little resistance Labour staff put up to the Corbynite reign of error. The document that Corbyn and his eight top people have signed fails to provide a single example of obstruction. "   "The giveaway, as Nick Cohen points out, is that Corbyn complains about 2017, when a lot of Labour staff were “Blairites” and he did better than expected, and not about 2019, when he had total control of the party machine and did worse than at any time since 1935."   "With this pitiful whine of the sore loser, he has proved it. He has no judgement, and prefers the warm bath of myth to the harsh reality of responsibility."            
  • Our picks

    • Curry’s cancelled my order but took the money anyway. Read more at https://www.consumeractiongroup.co.uk/topic/423055-curry%E2%80%99s-cancelled-my-order-but-took-the-money-anyway/
      • 11 replies
    • Father passed away - Ardent Credit Services (Vodafone) now claiming he owes money. Read more at https://www.consumeractiongroup.co.uk/topic/423040-father-passed-away-ardent-credit-services-vodafone-now-claiming-he-owes-money/
        • Thanks
      • 9 replies
    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
        • Like
      • 6 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
        • Thanks
      • 16 replies
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Student tenancy has finished with one of the joint tenants still owing me rent. House left in a filthy condition (pile of condoms under bed was the worst). State of house photographed.

 

Lead tenant has rejected my claim but only because he does not agree that they should pay rent owing. Cleaning charges not disputed.

 

I have agreed arbitration, they have not.

 

Guarantor of defaulting tenant has ignored letter.

 

Confused as what to do next.

 

DPS say that we should force all the deposit to be in dispute and to fill out a Joint Deposit Repayment Form - this will lead to adjudication - but they have already said that adjudication can't be used & that I will have to apply to the County Court.

Help!

 

Also, I don't know how to start the County Court process.(Does this mean Small Claims Court?)

 

My Landlords Association said I should issue a Single Claim against the deposit - but this is only if Lead Tenant isn't contactable - which he is.

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Theres actually no such thing as 'small claims court'. When someone says small claims court, they mean county court with a claim assigned to the small claims track.

 

So, yes you will have to apply to county court. The fee for doing this is dependant on the amount of money you are claiming Court Fees

 

You will need to fill out an N1 county court claim form, and take it to the court in person or use Money Claim Online (MCOL) which will result in a cheaper court fee. All court fees are reclaimable if you win and should be included within the amount you are claiming.

 

If the tenants are joint and severally liable for rent arrears and you have a good check-in inventory for the damages, then you should have nothing to worry about. The fact that arbitration has been refused by the tenants should loom large in your particulars of claim.

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