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bill66

first great western tickets rip off

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I booked my train journey from Weston Super Mare to Brighton via the internet. I arrived at Bristol Temple Meads Station before 1pm. I asked which train went to Reading and I was directed to the appropriate train. When the train pulled away, a voice came over the speaker and announced that internet tickets cannot be used on this service and that anyone using them would have to pay again. The train I was on was the 1.09pm and the train I should have been on was the 1pm. Given that first great western have 2 trains leaving Temple Meads for Reading at almost the same time is bound to cause confusion. Also the fact that they announce that internet tickets cannot be used on this service is a clear indication that there has been problems in the past, otherwise they would not make the announcement.

 

I explained the problem to (Edit) (the train manager) when he checked the tickets. He told me that I should have looked for him as soon as I was aware of the problem. I told him that I intended to sort the problem out as soon as the ticket man asked for my ticket. You should also be aware that the reason why I choose the train service instead of the coach service is because I thought it would be less stressful. When I sit on a train I like to be left alone. I don’t want the stress of having to find the train manager. (Edit) then told me that if I did not pay for a ticket I would have to leave the train at the next stop. The only reason why I paid was because I did not want to get the Police involved and I had along way to travel. However, I feel First Great Western has cheated me. I had to pay an extra £37 which I needed to buy a motor bike in Brighton. The fact that FGW took this money from me, totally ruined my day. I asked (Edit) if he would take my drivers license details and we could settle the matter later, but he refused. He told me that if he found anyone else on the train with internet tickets he would give me my money back, but because I was apparently the only one, he seems to be implying that I have been negligent. However, as I have already pointed out, if there was no possibility of confusion, FGW would not making the internet announcement over the speaker.

 

I wrote to their complaints department and they said that if I sent them the original tickets, they would compensate me. I did this and all I got back was a letter of excuses.

 

I will never use their services ever again.

Edited by maroondevo52
Removed name

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Hello and Welcome, bill66.

 

I'll move this thread to the appropriate Forum.

 

Regards.

 

Scott.


 
 

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What on earth is an 'Internet' ticket?

 

I buy tickets from First Scotrail and The Trainline, and whilst I buy the tickets online, I collect them from the station before travel, and they do not state how they were purchased. Did you have a special 'promotion voucher' instead of a standard ticket? If so, you'd be bound by their specific T&C's.

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