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    • Hi all. Apologies for the delay. I was writing the timeline out, taking a while as I was checking everything against emails etc… then suddenly today the parcel started tracking again and appears to be magically found and back enroute.    I’ll post up the tracking info screenshots in a sec which kinda summarises the timeline - during the multiple “Enquiry Raised” events there was a lot of emails (most of which were ignored by Evri) before they finally admitted it was lost. And yet now it is back enroute. Utterly unbelievable 🤦🏻‍♂️ So no letter before claim has been drafted just yet…
    • You can SAR them again, to check.   If: a) they dealt with it as a complaint, b) stated that their response was a final response, c) noted that you could escalate it to FOS (and had 6 months in which to do so), and d) Didn’t say “we will waive our right to have to grant permission after 6 months”  Them : you can still take it to FOS but FOS would have to obtain their permission to review it outside of the 6 months (and that seems unlikely)  https://www.financial-ombudsman.org.uk/businesses/resolving-complaint/before-get-involved#:~:text=These time limits are%3A,they had cause to complain)  
    • I just checked the last email from them that I printed out.  It was directing me to a link to files as part of a data SAR (which I never called my request; they did). The email says the link would expire in 3 months.  Now my computer crashed later in 19.  I lost a lot of info. I need to check storage for old hard-drives to see if I downloaded and saved whatever info was in the link.   I have 1 other printed out email from my friend who was a broker. It was dated apx 6w after my first email to broker.  Friend was telling me what to include in a letter to compliance dept.  I don't have a printed copy of my letter - so can't remember if was entitled formal complaint - or their reply.   Will check storage later.  If I have anything useful I will post
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

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      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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HSBC passing on debt..


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Hi all..

I wonder if anyone cas help.

 

I have just payed off my overdraft with HSBC and had a few hundred in credit as a result.

I have now seen that they have taken £200 from my account.

On enquiry, i was told that this was against a credit card i had with them..

My husband sent a cheque ( we are in the process of finding out exaclty what happened to this cheque!) For the full owed ammount.. £1600 ish around a yr ago.

I therefore thought it had been payed off and game over..

But, I now find, there has been no payments for 2 yrs according to them.

It was passed to Metropolian Collections and now is in the hands of another agency which may be Allied. But, as i have no record of known corresponcence, wheni call they pass me to a call waiting and then answer phone. I have attempted to conact them all morning to no avail!

 

Apart from the obvious chech on the.... Cheque that was sent, what is my next move??

 

Cheers, rather stessed here!

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As of yet, they are saying that nothing at all has been paid for 2 yrs and no payement was recieved at all with regards to that cheque. Sadly i dont think its as easy as interest :O(

I have read about the CCA letter.. is it worth sending one off to the agency that are supposed to be dealing with this 'debt'? Whats a SAr.. im so new to this, lol

And I spelt HSBC wrong do'h

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A sar is a request for all the data that the bank holds on you -- All your statements ect. The Consumer Forums - Bank charges templates (consumer) the letter to send is letter 2 . this costs £10

 

I would certainly send a CCA request off to the DCA that has approached you that can be found here The Consumer Forums - Debt collectors letter 8 and costs £1

 

Saint

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