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    • Hello. So I’ve found this high-end turntable on some Dutch Gumtree equivalent. Seller seemed like a nice guy who's agreed to go through the trouble of posting it to the UK. So I’ve paid with PayPal opting for buyer’s protection. 4 days later I’ve got a phone call that the courier is at the gates to the estate. I've ran to the lift all excited. As I stood waiting for the lift I saw through the window the courier taking out the box and dropping it on its side (it has to be carried horizontally). I hoped it's not my turntable...but it was. When I came down I was upset and asked him why in the world would he drop it on its side when it clearly says ''handle with care'' and there are clear arrows on the box indicating that it has to stay horizontal. All he said was - ''sorry, you can refuse it if you want''. I've told him that I’d like to report this and asked him for a form to do it and asked what the procedure is. Their van was blocking the gate and there were other cars so I’ve asked him to park the van and he just snapped a pic of a parcel on the ground (they don't need a signature because of pandemic), jumped in the van and left... I was just standing there in disbelief. I waited a bit maybe he'll turn around and come back but he didn't, I went onto the app and all I’ve found was that parcel status has changed to 'delivered' and there was a picture of it on the ground uploaded.  Couldn't find any way to report what has happened on their app, apart from leaving a feedback for the driver. Took it home opened the box hoping the damage would be minor. so the acrylic lid (£250) is broken, the tonearm (£1310) has been broken off, the cable (£250) is ripped off, the motor speeds are off, the plinth and the deck have scratches (don't know how to evaluate that).  Phoned dpd- got no reply, went onto their chat system and was told to just send the pictures of the damage to the guy in Netherlands as he has to start the case as he was the one ordering the delivery. The seller has been really cooperative. And after hours on the phone he's got a reply asking him to send photos of the damage and the damage costs which he's done, after two weeks they have send him a form to fill, which he's done and it's been almost 2 weeks since. No reply. It's been really annoying as I’ve spend a lot of money and don't know what the situation is. I have 'PayPal buyer’s protection' but I don't want the guy who's sold it to me to be out of his pocket as it's not his fault that the courier was so incompetent. What are my options? Can I do anything on my part to speed this process up and what would my options be if dpd wouldn't agree to pay the adequate compensation? Thank you
    • What happened BRS, contacted me after the accident and wanted to repair the damage i agreed i told them don't you want to go through the insurance they said no !. I said ok you can repair the damage, they asked me for more details about the damage so they could post the job on mybuilder.com. Anyway i emailed them giving them details of the damage and they never replied and ignored me.   It was only when i done a askmid and got the insurance details of 2 policies running on the vehicle and contacted Allianz the first on the list, BRS contacted me saying sorry for the lack of communication i went on holiday and left it with another staff member who failed to contact you.   BRS offered to say they want to repair the damage i said "NO" you messed me about the first time and now i want the security of going through the insurance.     I did give them one last opportunity under my terms i told them to pay ***** (fair amount)into my account and that would settle the matter and i would sign a agreement that the damages are paid in full. There reply was "that is not how we do things here and to contact their insurance" and conveniently never gave me the insurer responsible.
    • Check this and read about a Notice Of Correction     
    • There can be many reasons for dual insurance, depending on the use of the vehicle, certain hires, contracts etc, - nothing our of the ordinary there, just get the firm to confirm which one, as above don't let them dictate, they are in the wrong.    I would use you own insurers , and always advise this in cases where there is an impact claim for a  wall or similar.    Reason being is the third parties liability is for indemnity only which realistically is to pay for the damaged part of the wall and that only, they don't even have to pay for a builder, just the cost to repair, leaving you to deal and fend for yourself.    Your home  insurance cover will be on a new for old basis, giving further allowance if there any grey areas in regards to block matching, matching items (say for the welding) potential wear and tear contributing etc,    - more chance of getting more of the wall done than just the section that is damaged - plus it gives you a much better right of recourse if anything goes wrong, especially if you get a cash settlement or they use dodgy bob the builder.    Your insurer will want the third party details and will chase the responsible underwriter for their recovery, you may be able to piggy back on that. The reason for their hesitance in confirming about claiming back the XS will be due to the fact they are a home claims team and don't do an awful lot of recovery of losses compared to a motor claims department, and generally don't have as much experience on a day to day basis (or certainly not the front line staff). 
    • Give them time-amoebas are a little short on brain power to work sarcasm out. I wrote a letter similar to yours to Parking Eye and they wrote back to confirm they had received my appeal! 
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
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      No excuse.
      I offered to pay for the goods but the manager said it was too late.
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mcg68

General question on DCA's

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I have a few DCA's chasing a few different debts. Capquest, Moorcroft, Wescot and Regal Credit.

One of the debts in particular has been through various DCA's and it seems that after ignoring their letters and phone calls for a while, they just give up and a few months later the letters for the same debt come from someone else?

I am assuming that if these debts were easy for them to recover, ie - through the proper legal channels as opposed to their bully tactics and red topped letters, then they would have done this a long time ago.

Has anyone actually been pursued successfully by a DCA and paid up in full and have they taken you to court and won? The law seems to be on 'our' side a lot of the time?

Would anyone disagree?

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They do take people to court if the have enforceable agreements and the debt is big enough to make it worth their while but for agreements prior to 2007 they usually only have toilet roll.

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But when the account is passed between various DCA's then surely thats enough proof that they don't have any chance of winning in court - or they would have taken the court option years ago.

Do they sell these debts to each other or do the banks decide that DCA#1 aren't getting much of a result so they rap their knuckles and pass it on to DCA#2 to see if they have any more luck. The whole Debt Collection Industry seems to be a bit chaotic.

A year ago I was scared out of my mind by their letters but now I just tell them I amn't in when they call and ignore their letters and I have had letters telling me they will take court proceedings but never do.

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Obviously if none of them have raised court action they don't have an enforceable agreement or financially it is not worth their while going to court. Banks sometimes place accounts with several DCAs if they get no result, sell them, DCAs pass them to other DCAs just to collect or sell them on - there is a whole load of different variations on assignment.

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What Happens Is You End Up With Robbers Way

They Get All The Debts The Other Dca Are Desperate To Get Rid Off

 

I Count My Dca As A Total Of 10 In The Past And I Have Never Paid A PenNy

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What Happens Is You End Up With Robbers Way

 

?? Robbers way ??

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Robinson Way, who have an alleged debt of mine for Cap1, which went to court and Cap1 lost. However Robinson Way have requested CCA from Cap 1, which I know doesn't exist! I never had their card in the first place.

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