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    • look up on land registry who owns the property then get in contact with your local environmental heath dept.   dx  
    • Hello all,   I have recently moved into a new property. The bedroom window is facing a bunch of commercial crates which have trash on top of them. The trash is maybe two metres away from the window, making it impossible for the window to be open (I am also afraid of rats being there).   The other windows of the property are facing a communal, enclosed area, which is making it difficult for the property to be properly ventilated. I have already raised this issue with my estate agency and they are trying do to something about it (to be honest, if I leave everything to them, this issue won't be solved until my tenancy is finished, and that is more than one year away).   I am asking for advice, or how could I approach this issue.   I have spoken to my council and, since they do not deal in private property, there is nothing they can do, at least this is what they have told me.   The property with the trash is not owned by my landlord. It is an open space, with big crates, closed off by a fence. If I could, I would climb those crates and remove the trash myself but I cannot. I also cannot climb out the window to reach the trash, as the window is too small.   At times, I see a car in that property but I have never seen the driver. I left a note in the car's window explaining the issue and giving my number. This was around a week ago and nobody came back to me.   
    • Hi   First off ALL Tenants need to re report all the different repairs again via their repairs procedure. Yes its good to get a list of all properties repairs with photo/video evidence signed by all property tenants but you all need to fight this individually as well as a group.   Next you all need to look up your rights on Repair i.e. The Right to Repair Scheme and also their Complaints Procedure.   http://www.legislation.gov.uk/uksi/1994/133/made   https://england.shelter.org.uk/housing_advice/repairs/right_to_repair_for_council_tenants   All Tenants need to take control back with these repair and ask in writing titling any letter 'FORMAL COMPLAINT' and stating the repair and why it hasn't been carried out to date and an exact date when it will be completed.   You also require clarification whether these Repairs come under the Right to Repair Scheme and if so why we were never informed of this. (delete or amend)   You also require copies of the following:   Right to Repair Scheme Policy (Not the Leaflet Repair and Maintenance Policy (Not the Leaflet) Solar Panel Policy (Not the Leaflet) Complaints Policy (Not the Leaflet) Equality & Diversity Policy (Not the Leaflet) When you get the above policies you need to take your time reading them and just think to yourself 'DID THEY DO THAT' in relation to your issue and if not mark it this way you build a list of what they haven't done/followed as per there own Policies and use it against them.   They will have time limits to complete repairs within for Emergency, Urgent, Routine repairs and if they exceed that time limit and need to extend it remember it is with you the tenants agreement not them telling you and tough you can wait.   (bear in mind any repairs during COVID-19 the time limits are now different and most routine repairs are stopped)  
    • I was on UC in late March, and recently received some quite non-committal message that the commitments would be returning, but no indication when.     If I remember correctly the expectation was that we could find at least one job per day to which to apply, or some such nonsense.   Given that the government can only guess how many workplaces will be safe :  1) to commute to/from at the time of job application; 2) to work in at the time of job application;    3) to commute to/from at the date of starting a job ; 4) to work in at the date of starting a job,  5) to commute to/from at the date permanent WFH is dropped; 6) to work in at the date permanent WFH is dropped,    and given that we have lost 20% of our economy, I fail to see how they can both reasonably and immediately mandate any minimum figure of jobs we must apply for whilst this virus just killed over 135 people in the UK (stats released today).  That is only down from 155 last week, and about 175 a fortnight back.   At this rate it will be another 7 weeks MINIMUM before the mortality rate is zero - if it ever reaches zero before the inevitable second wave.  
    • who has sent this 'letter of claim' come from and doe sit mention the pre action protocol and include a separate response pack? 
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stek2007

£1000+ Laptop failed after 2.5 years... SoGA

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Hi all,

 

Long time since I last posted but I am once again in need of some wisdom!

 

I have an apple macbook computer purchased from a large department store in Bristol in January 2007. At the time the unit was £1014.00 and came with a 2 year warranty (1 year from the manufacturer, extended to two years by the retailer).

 

During the first year of use the screen/display on the laptop completely failed. It was repaired at a invoiced cost of over £400 under the Apple first year warranty.

 

Shortly thereafter the keyboard failed - again was replaced in warranty.

 

In February 2008 the battery failed completely and refused to charge. It was out of Apple's warranty at this point, and the seller had an exclusion on battery replacements in their extended guarantee so I bought a replacement at cost of somewhere around £70.

 

In July 2008 when I went self-employed it became clear I was relying on the laptop entirely for my income, so I bought a identical model again from the same retailer - and put this first laptop into a drawer to be kept as a backup so that my ability to work was less likely to be compromised.

 

Roll forwards to July this year - my main mac failed, and had to go away for repair. I took my spare out of the drawer and restored a backup and it was business as usual.

 

2 days into using the fallback machine it died completely. Refused to boot, and hung on a grey screen.

 

Desperate times called for an urgent repair so I went to the Apple store here in Bristol and begged one of their techies to take a look, they did and diagnosed a faulty hard disk. Fair enough - these rarely last much beyond 2/3 years I bought a replacement and was back working.

 

3 days later - the laptop failed again, and would not even power on.

 

Another trip to the apple store and they initially diagnosed again a faulty hard disc. When I explained it was replaced days earlier they kept it in and did some more testing. Turns out it's the logic / mother board...

 

In total the repair estimate for the new mother board and another replacement hard disc drive comes to over £400.

 

At the advise of Trading Standards following reading some of the SoGA online I have sent a letter to the retailer asking for them to put the situation right in terms of repairing / replacing / refunding the laptop. I do genuinely believe that I have just been unlucky and supplied with a dud laptop...

 

I had an email from the store's service desk manager saying she was investigating and would be in touch tomorrow (3rd August) with a suggested 'route forward'.

 

From people's experience of attempting to enforce the sales of goods act - any guesses what they'll offer? Apple themselves suggested the laptop was not economically viable for repair given it's age...

 

I'm concerned from reading other threads that the retailer might try to offer a partial refund that will be significantly below the replacement cost of a similar spec machine... how far can I / should I push for repair / replacement?

 

Sorry for the extra long post - but I hope it was partly useful info at least...

 

Thanks in advance,

Steve

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Guest Old_andrew2018

Hi

I'm posting to BUMP your thread, I'd have thought that chasing the retailer for a remedy under the SoGA to be the best way forward.

 

Andy

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Hi

I'm posting to BUMP your thread, I'd have thought that chasing the retailer for a remedy under the SoGA to be the best way forward.

 

Andy

 

Hi Andy,

 

It certainly was - update from today is that John Lewis have agreed to cover the full cost of the repair (around £500) or to provide that same amount towards a replacement if I'd prefer.

 

Can't fault that response really.

 

Thanks,

Steve

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That's John Lewis for you. They're even nice to their staff too! They are a shining paragon of good service in a sea of mediocrity.

 

PS I'm using a MacBook Pro right now and I'm getting nervous!

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2.5 Years

Mine Lasted 6 Months

Had A Battle With Pc World

Picked On A Cagger Though

New Laptop

Rest Is History

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