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annie46abbie

Please help......studio

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i recently got my statements back from studio and realised i had about £600 worth of charges due back. I sent my letter requesting them back and recieved the letter below back:

 

thank you for your recent communication,

 

Under the credit terms you will recieve a statement every 28 days. You choose to either pay the full balance on your account at once or in instalments. Should you choose to pay by instalments, you may pay any amount of your choice above the minimum payment detailed on your statement. If you choose to pay every 28 days a service charge of 2.9% (or 2.0% if you choose to pay by direct debit) of the brought forward balance will be added to your next statement, together with a service charge on any purchase on your previous statement from the date of dispatch up to that statement. Full terms and conditions can be viewed in your current catalogue.

 

yours sincerely

blah blah blah

 

CONFUSED, what do i do now? Are they giving me my money back or not lol?

 

Annie xxxx

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The next thing you need to do is send them a letter before action explaining if they do not refund you the charges you will be filing a claim against them with the courts.

Have you read the faq's yet?:)

 

 

Guide To Reclaiming Bank Charges - April 2008 - draft -j


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