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    • I can understand your frustrations. I would say based upon what youve told us - It goes beyond what would be considered acceptable treatment of a worker. They cant take the phone in the way that they did. The fact that you had to report it to the police is completely unacceptable IMHO.   They really only have the right to tell you not to use your phone. They dont actually have the right to confiscate it from you. But they do have the right to ask you to leave it in a secure location like a locker etc or ask you to switch it off.    Financial Orgs have rules like that in place to protect customer data etc.
    • It's very difficult to read a solid block of text in the way that you have posted. Please would you mind reposting – but properly spaced on punctuated and then I'm sure that you will get the help and advice that you need. Thanks
    • I have just checked my credit file and Lowell have added this to my credit file in June, are they allowed to do this considering the accounts in dispute and they told me they had put the account on hold and had suspended all activity relating to the account, there is no marker showing for July.  
    • hi folks looking for some advice, purchased a set of alloy wheels through a company, that after 8 months wheels have started to erode, and were still under warranty, sent off an email, with pictures of all the wheels, it was not just one this happened on its all 4, after no reply, had put it down to them maybe been closed due to cover, and then called them a few weeks later, to see if they were open and had got my email, to be told they had changed there email, to forward the details onto them, as i did, they got back to me and said as they are now out of warranty as a goodwill gesture they would replace them for me, and was told that they have had problems with this wheel in the pat, and its no longer available, but in order to do this, i would have to drive over 600 miles, accommodation and a journey i am not fit for as i am recovering from cancer, i asked if i could send them back by courier, inconvenience to me as i will have to take vehicle off road to do so, but was told they would not accept them this way, and that they would hold the offer open for 6 months, or the other option was to buy another pair at cost and sell the faulty ones on eBay, was paid for on credit card, any one advice if i have any rights  thank you
    • HI   Further update email   Hi Pauline,   Thanks for your further email.   I can’t advise that you will not need to pay for the remainder of the booking until an alternative you are happy with is found, as this isn’t in line with the terms and conditions agreed to at the time of booking, or the package travel regulations. Customers who wish to keep the holiday in place would need to pay the remaining balance or it will be cancelled at the relevant charges, regardless of whether the hotel is affected.   If a booking is affected our priority will be to source an alternative hotel, to ensure customers can still go on holiday. If a suitable alternative can be provided, in line with the criteria set out in the package travel regulations, no refund will be due if the customer does not wish to travel on the holiday and make use the alternative hotel.   Kind regards,
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MoneySuperbroke

Im a bigger idiot!

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I have a massive bill for a credit card that I cant use (egg) and also a loan and a big catalogue bill.

 

I live alone in Liverpool and as I am an injured waitress on and off ssp I am not as well off as I once was.

 

I have learned my lesson and will never get into debt again!!!

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You're not the first, and you certainly won't be the last.

You've come to the right place to start getting your life back.

 

I'll move this thread into the debt forum for advice and help.


If this has been useful to you, please click on the scales at bottom left of post. Thanks.

 

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Welcome to CAG, you’ll find yourself in good company here and will get lots of help. Everyone on here is, or has been, in debt. Are you being hassled by debt collectors?

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Hi, and welcome, you are amongst likeminded friends here and we will offer you all the support and help we can. Do not dispair, today is the day you start to get your life back. Ask whatever questions you want, no-one on here is judgemental and you will find lots of options available to you to get back to where you are in charge of your life and no-one else.


Every journey begins with a single step :):)

 

Please note: I have no qualifications in this area - my advice is learned from the wonderful members of this Forum. Thanks to you all for your help.

 

If you have found my post helpful please leave a short message by clicking the star to the left of my profile - Thank You

 

The only person entitled to your Personal Finance details is a Judge not a DCA

 

Move all banking activity to another banking group if you have a dispute - your funds can be used to offset debts within the same group.

Be careful with Banking details (card/account numbers) as these can be used to take unauthorised payments.

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Try not to worry yourself as their will be plenty of help on here for you when you need it. I have got my life near enough back on track since finding this site!!


Andy...

 

 

 

 

 

 

 

 

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send Egg, the catalogue company and the loan company a CCA request to see if they are entitled to collect this debt & if it's enforcable.

 

If they fail to provide it within 12+2 days or the CCA is unenforcable you can legally withold any

 

payment until they do. Send it recorded delivery enclosing a £1 postal order. When you get a reply,

 

scan it & remove any identifying details and post it back here where we can have a look at it. We'll

 

advise you from there;

 

Dear Sir/Madam

 

Re:- Account No: XXXXXXXX/Your Reference Number: XXXXXXX

 

This letter is a formal request pursuant to s.77/78 of the Consumer Credit Act 1974. I require you to provide me with a true copy of the credit agreement relating to the above account, together with any other documentation the Act requires you to provide.

 

I expect you to comply fully and properly with this request, within the statutory time limit. You are reminded that should you fail to comply with my request, the provisions of s.77 will apply.

 

If it is your view that you are not the creditor, s.175 of the CCA 1974 applies in the case of a simple assignment, and places a duty upon you to pass this request to the creditor. In the case of an absolute assignment, you are a creditor as defined by s.189. If you contend that you purchased the rights but not the duties of any agreement, you are reminded that s.189 of the Act is clear that an assignment is of both rights and duties.

 

Your attention is drawn to ss.5(2), 3(b),6 and 7 of the Consumer Protection from Unfair Trading Regulations 2008 (CPUTR). I enclose a postal order in the sum of £1.00, which is the statutory fee.

 

Note that these funds are not to be used for any other purpose.

 

If you are unable to comply fully and properly with this request, you should confirm this in writing at the earliest opportunity, and certainly within the statutory time limit for compliance, and return the fee.

 

Furthermore, with regards to the quantity and frequency of telephone calls that I have received from your company, which I deem to be personally harassing.

 

I have verbally requested that these stop, but I am still receiving calls. (Delete if necessary)

 

I now require all further correspondence from your company to be made in writing only.

 

You are reminded of the following under Consumer Protection from Unfair Trading Regulations 2008.

 

Trading Standards can bring about a prosecution if, with the object of coercing another person to pay money claimed from the other as a debt due under contract, he or she:

 

(a) harasses the other with demands for payment which by their frequency, or the manner or occasion of their making, or any accompanying threat or publicity are calculated to subject him or his family or household to alarm, distress or humiliation;

(b) falsely represents, in relation to the money claimed, that criminal proceedings lie for failure to pay it;

© falsely represent themselves to be authorized in some official capacity to claim or enforce payment;

(d) utters a document falsely represented by him to have some official character or purporting to have some official character which he knows it has not.

 

I am of the view that your harassment of me by telephone puts you in breach of the Consumer Protection from Unfair Trading Regulations 2008, and the Protection from Harassment Act 1997.

 

If you continue to harass me by telephone, you will also be in breach of the Communications Act (2003) s.127 and I will report you to OFCOM, Trading Standards and The Office of Fair Trading, meaning that you will be liable to a substantial fine.

 

Further to this if it is your intention to arrange a call from your 'Doorstep Collectors', I note that there is only an implied license under English Common Law for certain people to visit me on my property without express permission; the postman and people asking for directions etc (Armstrong v. Sheppard and Short Ltd [1959] 2 Q.B. per Lord Evershed M.R.).

 

Take note, I revoke license under English Common Law for you, or any of your representatives to visit me at my property and if you do so without my permission, you will then be liable to damages for a tort of trespass. You would also be conspiring in a trespass if you sent someone to visit me nevertheless. Any trespassers you attempt to send therefore will be dealt with accordingly.Be further advised that any further telephone calls from your company will be recorded.

 

(Optional addition)

 

I look forward to hearing from you.

 

Yours faithfully **Edit to suit**

 

(Print do not sign signature)


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