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daisydeb

Mbna and Aegis Harrasment

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my husband has been having problems paying credit card due to his wages being reduced and i was diagnosed with cancer He was quick to tell mbna of our problems and asked if they could reduce interest rate and accept lower payments at first they said no because of rescent spends on the account. yes we used the card for living expenses when i was having a lot of treatment in hospital the last thing he thought of was money when i was having my operations.We have been their customer for 10 years we asked if they would except £100 a month to show we were not ignoring them and we have done that they said that it was not a formal arrangement but took the money anyway then said they could possibly help in 3 months they asked us to fill in an budget form they did this and said they said we could not afford it and yes it was a real struggle to pay £100.A week later they rang and said they would not accept the offer that they had worked out we could pay .

As soon as i put down the phone it rang It was Aegis (I have already written to Mbna asking mbna and Aegis to contact by letter only so that hadnt worked He asked the normal security questions then said I must pay £57 now I said I did not want to pay Aegis any payments I would make a payment Mbna he said we know who you are and then told me my husbands personal details where he works mobile number etc so I could pay him I said no he said right I will put iton your account that you refuse to pay I put the phone down I was really upset he then kept ringing but i would not answer it I rang Mbna told them what had happened paid them because i was so upset and struggled to pay essential bills that week.Just like to say that other creditors have been understanding of how cancer can affect families Mbna Could not care less But they did try to sell ppi to cover my husband to care for me if he is off work !!!!!

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Hi and Welcome

 

Sorry that you have been ill and I understand what it's like when someone has cancer everything else is put to one side, I had my OH having operations galore last year and the early part of this year and it is the last thing you want. The main thing is the health of you and your OH.

You need to report them to the OFT and Trading Standards even your MP if you think he can help.

Don't answer the security questions when they ask you. Also if this card is only in your hubbys name they should not have discussed anything with you due to the Data Protection.

These idiots prey on people like you who want to do the right thing and keep paying even when you know it's going to be very difficult. I found it very hard trying to find money to pay the bills etc., when I was paying out £25 in parking for just a few days when the OH was in hospital.

I would suggest that you send off the CCA request to them it may just shut them up for a while.

You could also change your number and have it ex directory at no cost if you are with BT thats what I did (changed within 24 hours.)

If your with BT you can also do the call barring number on them although this does cost after the first month.

If you can afford it truecall is worth investing in.

You must try to avoid speaking to them on the phone as they will just keep on putting the pressure on you to pay they are just low life.

You could also send them the telephone harrassment letter.

When you write to them do not use your normal signature just type it or use initials.

Always tell them all communication must be in writing.

I know it's not easy but try to keep smiling you are among friends on the forum and any help we can give we will.

 

DG:)

  • Haha 2

I have no legal training my knowledge comes from my personal life experiences

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Thanks for replying its nice to know that you have someone to give you some support I did send them a harrasment letter and asked them to communicate by letter only they stopped for about a month then i got the nasty call from Aegis Mbna say they cant stop them when I owe them money.

got a copy of my credit card application from them its very small can hardly read the terms with a magnifying glass I was a additional card holder but it doesnt say that on the application. I noticed that ppi was not ticked, mbna have said they rang my husband and he agreed over the phone.His mbna card changed to American Express a couple of years ago he again said no to ppi but it was still charged mbna said we rang you and your husband agreed to to it every time and when you tried to cancel we persuaded you to keep it I have found out that they were changing ppi on the old card yet when he asked to cancel they were looking at the America Express they are so sneaky

Edited by daisydeb

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Daisydeb

 

The law states they cannot phone you more than once in any one day.

I still think you should report them and I am sure that others that come along later will say exactly the same. I am sure someone will come up with some other letter that you can send, in fact I'll have think about one over the weekend when I have more time.

Have you CCAd them yet? They may not have an enforceable agreement.

I would strongly recommend that you do that.

Is there any payment protection on this card or any charges that you can claim back?

 

Please don't make yourself ill worrying about them. As I said you among friends on this forum who will help you every step of the way. If you just want a chat you can always PM me we are all just a click away.

 

DG:)


I have no legal training my knowledge comes from my personal life experiences

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hi i have a copy of the credit card application from them last week I have asked for all my statements they said they would respond by the 8th August i want to ppi them because of how they have treated us if nothing else not sure what to do though i am a bit thick i just thought to get everying about the account together first I will try not to worry to much infact going to see friends this weekend to take my mind off things

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So glad for that you go and have a good rest and forget all about them.

When you have everything together post everything up and we will all have a look at what they send you but don't forget to remove all your personal details first.

 

Nobody is thick, you found this forum and will everyones help you will take these low life to the cleaners.

 

Have a good weekend.

 

DG:)


I have no legal training my knowledge comes from my personal life experiences

Please help keep the forum alive by making a donation

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mbna card taken out in 1999 i asked for a list of ppi charges from 1999 to present day they have sent me a letter listing the charges from 2002 as they say they havent got the statements prior to thatto get the information from. the charges from 2002 add up to over £1600 .what do i do now to claim back ppi thanks

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