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    • 12+2 working days.   a dca can't hurt you credit file any more anyway.   only the original creditor can issue and register a default, on or before the sale of the debt.   what the dca put in the calendar section is immaterial as only you and them can see it it does not extend the 6yrs period whereby the debt shows on your file and after which the 6th defaulted date's birthday causes the whole file to removed regardless to paid or not, paying or not......makes no odds. it still goes, but might still be owed mind, depending upon the contents of the CCA return.   dx  
    • Hello   I agree with dx100uk.   Send them a CCA request which is a request for them to produce the original agreement that gives rise to the debt.  They have a limited amount of time (I think around fifteen days) to send you the document.   Here are the possible follow-ons from that:   1. They don't respond within 15 days and so you are legally entitled to stop paying until they do send a response. 2. They send a letter saying they have gone back to the original creditor to ask for the document and they need more time.  You (legally) stop paying after fifteen days and don't pay them again until they send proof. (This is the most likely first response as they wont have any of your documentation as they bought your debt as part of 1000 others on a spreadsheet on a CD ROM or USB stick). 3. They send you something that looks like a contract or which might be something else that they want you to think is the contract within the time frame.   After either of the above  whatever they send you should be referred back here for an assessment as they will often send you unsigned documents or made up bits of nonsense.  Even if the contract turns out to be the genuine one it still might not be enforceable due to errors made by the creditor at the time of signing.   The only potential downside to the above is that they could try to damage your credit record but probably it is as much damaged as it can be by this debt already so nothing else they can do will make it worse.   Following on from the above you can continue to not pay them.  I would setup an on-line savings account and pay yourself the money instead which has the advantage of creating a resource in case you need to resume payments in the future.   They may send you further letters either inducing you to resume payments by threat or by offering you a deal.  If the document is not valid then the only deal you need to take is the one you unilaterally entered into at T plus 15 days when you agreed with yourself not to pay them another penny.   It is not impossible that they will send you a letter saying the debt is unenforceable (miraculously I have actually seen one!) and asking you to pay anyway which you will of course ignore as you should not be giving any member of this low life industry any encouragement.  
    • I agree and I've no doubt that will happen in the future, but if a court claim is issued and a ccj successfully registered against the debtor then it will never be sb anyway, so are we more likely to see more court claims in the future ?      Can it not work both way though, if the sb date is ultimately aligned to the date of the default notice, essentially giving the creditor 6 years to collect or issue a court claim then regardless of when the debt was last acknowledged / payment made, a debtor could just tell the creditor to eff off after the 6 years is up, figuratively speaking     
    • Received acknowledgement of defence submission from court. VCS now have the option of continuing their claim or not. Watch this space !!!!
    • Yes it doesn't work HB  In Wales someone needed a test on a Sunday, the testing station at Llandudno Hospital was closed, so they could either go to Manchester, 75 miles, or Cardiff 200 miles and a 10 hour round trip.   But as Manchester is England no guarantee on getting test results.
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08.. number charges from a mobile - Orange/Sky

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Hi, I have tried searching but couldn't find anything.


Basically (and I think I haven't really got a leg to stand on here) I've been trying to set up Sky (who i'm sure you are all aware are useless in the call centres) who keep you on hold for around 20 minutes a time each and every time, pass you back and forth etc.


Consequently I have racked up about £40 of phone call charges to them over the past two months by using my mobile as I didn't have a land line (trying to set one up was the reason I was calling! haha)


My question is, can I ask Orange to refund some of these as they are excessive? Alternatively, is there a way I can get them refunded by Sky? I have proof that the amount of time I spent talking (or on hold) to them was due to their errors and bad service etc.


Are there any successful letter templates and who is the best person/address to write to? What is the best approach to take?


Thank you ever so much for any help

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Not really. They're only excessive because Sky choose to have 'expensive' numbers for you to call them on. If you could dial the number in Livingston directly (and get through) then your call charges would have come from your inclusive minutes. If you couldn;t, you could have emailled them, or posted a letter if the costs were to be too dear.

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so is there a way to contact Sky regarding it?


Have there been any successes in complaining direct to them? Their service is appalling quite frankly and I need to know the best way to go about making a formal complaint with a view to getting some sort of compensation.


Thanks very much

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Personal visit? (BTDT) Calling the main switchboard on a 'normal' number (BTDT) Email & Letter-in-the-post (BTDT).


All of the above avoid their punitive contact charges, however as of 1st August, all 0870 numbers are charged by BT at standard rates, so the problem has gone away.

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I don't really understand?


I don't know what normal numbers are, I've just used about 20 differerent 0870 numbers, and those off saynoto0870 don't work any more.


Also, email is restricted to 1000 characters (impossible to write full complaint) and letters go to some generic PO box that cannot be signed for.


Hence why I asked for any other good tried and tested contact details, eg email addresses, actual postage addresses and/or direct numbers to complaints departments?


Thanks so much for your help so far, hope I can get some sort of resolution.

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Normal numbers commence 01, 02 & 03


0870 numbers (from 1/8/09) are billed by BT as 01/02/03.


Email is not restricted. They provide a web form that restricts to 1000, but that isn't email. Who told you PO Box mail canont be signed for? OF course they are.


Since you haven't been ignored by Customer Services, I'd avoid contacting senior executives in the first instance.


Sky Subscriber Services Ltd

Kikrkton Campus

4 Macintosh Road


West Lothian

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