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DBG

3G mysterious premium rate calls

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A few months ago my husband received a larger than usual bill from 3G which was largely made up of calls to Premium Rate numbers. Previous bills had averaged £50, this one was over £400!!

 

He has never made these calls and so contacted 3G to dispute them. Needless to say 3G claimed to have fully investigated the calls and are sticking to their guns that he (or someone who used his phone - impossible as he even takes into the WC and bath with him) made the calls. 3G subsequently passed it to Credit Solutions Ltd at the same time as entering a default on his credit file.

 

My husband offered to pay for the calls that he had made but this was refused by 3G.

 

Are they allowed to enter a default if the account is in dispute?

 

Are there any techies out there who can explain how premium rate calls could possibly find their way onto an account when they have not been made from the phone on that account?

 

Dealing with 3G is very frustrating.


Abbey

6/10/06 - £1260 received in bank charges :-D

Lowell

7/2007 alleged debt 1

1/2008 closed file:)

1st Credit

4/2007 alleged debt

7/2007 complaint sent to TS & OFT

1/2008 Mackenzie Hall threatening legal action

2/2008 closed file:)

Lowell

7/2007 alleged debt 2

7/2007 CCA'd

11/2007 complaint sent to TS & OFT :?

Lowell's continue to harass :(

Lowell

6/2008 alleged debt 3

6/2008 CCA'd

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3G....? All networks offer 3G. Do you mean Hutchison 3 (or 3UK?).

 

It is very difficult to disprove 'phantom calls' as they log the IMEI and IMSI number every time a billed call is made. If you have an itemised bill, you need to flag all the calls you dispute, and ask for your complaint to be escalated, requiring them to verify the IMEI number of the disputed calls, and whether this matches the calls that are NOT disputed. You can also ask for the geographic location of these suspect calls to be disclosed, and if they are not adjacent to your usual locus - query this too.

 

If it is as bad as you say it is, then there will have to be times when both an authorised and unauthorised call will be made (same dime and differnet locations, proving your case). Do be sure that these calls not genuinely made y you, as this opens a frad investigation and if proved that the calls were made by the same handset/location, you get a CIFAS fraud flag on your credit file.

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Thank you for the useful info Buzby. I'll follow your advice and ask for verification of the IMEI number of these calls.


Abbey

6/10/06 - £1260 received in bank charges :-D

Lowell

7/2007 alleged debt 1

1/2008 closed file:)

1st Credit

4/2007 alleged debt

7/2007 complaint sent to TS & OFT

1/2008 Mackenzie Hall threatening legal action

2/2008 closed file:)

Lowell

7/2007 alleged debt 2

7/2007 CCA'd

11/2007 complaint sent to TS & OFT :?

Lowell's continue to harass :(

Lowell

6/2008 alleged debt 3

6/2008 CCA'd

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