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    • Thanks for this update. Obviously I'm very pleased that your guitar has been delivered and that you don't have to take any further action about this. On the other hand, I'm slightly disappointed because I was hoping that this might be an opportunity to deliver a serious slap against Hermes. Anyway, who knows why it happened like this – but the most important thing is that the item has been delivered and you're not out of pocket – and also probably you have learned a good lesson – don't use Hermes – or Packlink. It's a recipe for trouble.  
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    • I have debts of my own and will sort another advice separate for them as now I’m not working and a full time carer for wife & daughter I’m struggling to pay them so will want advice on letters to send them for reduced payments etc But for now I need to know what to do about PayPal as its really making me worry and is making me ill but ive got to try be strong and put on brave face for wife & daughter I dont want them picking up on something is wrong & worrying me
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Hello peeps...I am pursuing a bailiffs company and bailiffs for a CT issue. I did a SAR for them...it failed to appear withing 40 days, I then wrote to them saying I couldtake them to court for damages resulting from their non-compliance, and lo and behold..a very slim envelope appeared. Three pages...page one a one line covering letter, page two a complete disclaimer ( basically saying hey don't have to send me very much at all ), and a table on page three. I had requested a screenshot of the account but this was not forthcoming. I have written to them repeatedly asking them to explain themselves, but they do not respond, and am going to issue Form 4s against the actual bailiffs. All very evasive. I am sending copies of the correspondence to the council and my MP

 

The table had the following information;

 

 

Originating debt 10/07/08 15.48 £216.25 ( reduced to £105 )

Visit fee 1 13/08/08 9.01 £24.50 ( reduced to £8.75 )

Letter 28/12/08 No charge

Balance due £113.75

Paid to date £113.75

Total amount due £0

 

Originating debt 10/07/08 15.58 £801.79

Visit fee 1 13/07/08 9,01 £24.50

Visit fee 2 19/12/08 9.31 £18.00

Letter 29/12/08 no charge

Attendance 7/01/09 £165.00

WP 7/1/09 £12.00

Levy fee 7/1/09 £49.00

Balance due £1070.29

Paid to date £1070.29

Total amount due £0

 

What is interesting is that the 'attendance fee' ( no breakdown as requested ) the levy..and nothing was removed....fraud?

 

Also I have been charged twice for visit 1

 

I am in the process of making a serious complaint against them and the council...as from June 2005 to Nov. 2008 I was recieving treament once a week as an outpatient in Mental Health Services, and was on incapacity benefit. I did not receive much HB as my then partner worked 2 days a week. In addition what happened Xmas/New year was not good either. I am contemplating doing an N1 for damages arising from their non-compliance with the SAR, as it is one page, no breakdown, was past the dealine..and had someone else's address on it.

 

The case they quoted was para. 26 of Auld LJ's judgement in Durant v Financial Services Authority 2003 which specifies "It ( S. 7 ) is not an entitlement to be provided with original or copy documents as such, but as section 7 (!) C (i) and 8 (2) provide with information constituting personal data in intelligible and permanent form"

 

They also said that if I require any specific documents I will have to apply to the Court.

 

CH

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Guest Old_andrew2018

Hi are there any up-dates

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The firm is Phoenix Commercial, I have had what they called their 'final' response, which I believe has been sent at the instigation of the local authority, as a copy has been sent to them, Usual ommission and evasion.

 

They have taken apart, or tried to, the case examples I have used. To summarise;

 

They pusued action while I was on incapacity benefit and being treated once a week at the local hospital for depression, so was a vulnerable person. When I flipped out over Xmas when the nasty man was going to visit nobody took what I was saying seriously, either bailiff, Phoenix or council ( really bad ) . I have written to Phoenix repeatedly for an explanation of their actions but they have always refused to comment ( this is breaking the national specification for private enforcement section 6.31 I think, and also OFT gudlines ). The £165 'enforcement fee' imposed at exactly the same time as the WP on the same day has never been itemised or explained, I was charged a visit fee for both accounts despite them being on the same day and at the same time ( their paperwork ). They did finally respond to my sar request with a massive disclaimer and half a page.. a table with no breakdown of fees ( normal post, not recorded delivery ). They address on this document was wrong, but with my correst name, so I would presume that they sent it originally ( if they actually did send it out ) to the address in Norfolk which was on the documentation. I have reported them to the Information Commissioner as they did not keep my information safe, intelligible, or in an accurate form, and have written to the Chief Constable and reported them for fraud as depite being asked innumerable times, they have never supplied a breakdown of the 'enforcement fee'. Usual very arrogant and dismissive reply. Also when I first made a complaint to them, I recieved a removal notice from them which coincided with them recieving my complaint, very suspicious, there has never been an apology for the distress caused.

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addemdum, the removal notice which I recieved after making the complaint was 3 months after the account had been completely paid off

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