Mr Landy v Sainsbury's PPI ***WON***

[landy_alert]

Hi everyone:)

 

Mr Landy had a loan with Sainsbury's bank which we repaid in full a couple of years ago. When he applied for the loan he was told his application would be looked on more favourably if he took out PPI also, which he did.

 

I recently wrote to Sainsbury's Bank on his behalf claiming the PPI was mis-sold for that reason and also that he wasn't asked about existing insurance etc (which he had) as well as the fact the true cost of the PPI over the loan term was not explained.

 

The 8 weeks are up and no response has been received, so I have now sent an LBA informing them our next step is the FOS and giving them a further 14 days to respond. I must admit I meant to send them a reminder before now to speed them up a bit but got bogged down with all the LTSB PPIs I'm dealing with!

 

I'm not sure what the success rate with Sainsbury's is like - probably rubbish knowing my luck:eek:

 

I thought it was about time I started a thread for this one and will update as necessary.

 

Regards,

 

Landy x

[alanalana]

You have your work cut out good luck with this one 2

[landy_alert]

You have your work cut out good luck with this one 2

 

I know aa - we must have been total mugs to get conned every time:eek:

 

At least we're wiser now, thanks to CAG and people like you!

[alanalana]

I know aa - we must have been total mugs to get conned every time:eek:

 

At least we're wiser now, thanks to CAG and people like you!

 

Yes I am also guilty but have learned and am still learning how to fight back. My letters will hopefully make their mark

[Alphageek]

Hi Landy,

 

While not exactly the same situation, you might get something from following my thread (http://www.consumeractiongroup.co.uk/forum/other-institutions/152932-alphageek-sainsburys-cc.html)

 

It's a credit card claim, but they added PPI without me asking for it. I gave them about 8 weeks after sending LBA, heard nothing apart from the odd "we're sorry we've not got back to you yet" letter.

 

Claim has just been issued and they have acknowledged and are going to defend apparently.

 

There might be some clues in their defence as to how they are likely to deal with you.

[landy_alert]

Hi Alphageek:)

 

Many thanks - will definitely have a read of your thread to see if I can glean anything!

 

Regards,

 

Landy x

[landy_alert]

Hi everyone:)

 

Just a quick update -

 

Sainsbury's 8 weeks were up about a week ago. At that time I wrote giving them a further 14 days or we would be going to the FOS. They received this letter on 4th August.

 

Sainsbury's have today written saying it's taking longer than they thought to investigate (where have I heard that old chestnut before?) and that they will get a response to us no later than 4th September!!!

 

I guess I should still give them until the 14 days are up before filing a complaint with the FOS?

 

Any advice would be gratefully received!

 

Regards,

 

Landy x

[Alphageek]

Are the letters coming from BOS (Bank of Scotland)?

 

If they are, it's the same game they were playing with me. Just a stalling tactic if you ask me.

 

I gave them an N1, you should stick to your timetable and complain to FOS when you stated you would in my opinion.

[landy_alert]

Hi Alphageek:)

 

Yes the letters are coming from BOS and it definitely would appear to be a stalling tactic - I'm getting used to those with my good friends LTSB:mad:

 

I will do as you suggest and go to the FOS as planned when the 14 days are up.

 

Thanks again!

 

Regards,

 

Landy x

[landy_alert]

Hi everyone:)

 

Another update -

 

OH has received another letter from BOS asking him to call them to discuss his PPI concerns. We owe them nothing as this loan was repaid 2 years ago, but will still not be bamboozled into speaking to them on the phone. Another letter going off to them to this effect.

 

Meanwhile the clock is ticking - they have 6 days left before we go to the FOS.

 

Regards,

 

Landy x

[Alphageek]

I'm sure you know all too well, but no matter how tempted you are to find out what they want to talk about... NEVER PHONE them.

 

All communications in writing.

[landy_alert]

Hi Alphageek:)

 

Don't worry - we have no intention of calling them!

 

I've got a letter already to go off (RD as always) tomorrow informing them of that and reminding them their time is running out before we make a complaint to the FOS;)

 

Once you get into the way of things churning these letters out becomes so easy. I always did like writing a good (or nasty!) letter.

 

I've just done a rough count and I've sent 116 letters to various banks etc since January 2009:eek: All via Recorded Delivery - god knows how much that has cost us!

 

Thanks for your continued support and advice.

 

Regards,

 

Landy x

[landy_alert]

Hi everyone:)

 

It's not quite time to add the 'won' sign to this thread, but...............

 

..........Mr L has received a letter from BOS stating their intention to return him to the position he would have been in if the PPI hadn't been added to the loan:D

 

I had just started filling out the FOS Complaint form so their letter came in the nick of time for them! They say that he will hear further from them regarding the exact amount, that he should receive the money within a month and that they are not admitting liability of course.

 

This has taken a few letters (6 in total), but this was mainly because of confusion over who to approach/deal with. It has taken just under 3 months to get to this stage.

 

A very big THANK YOU to those who have helped me, both with this complaint and with PPI problems generally - mainly PF and aa -and also Alphageek on this particular occasion:D

 

I will update once the cheque has been received.

 

In the meantime it's one down and goodness knows how many still to go!

 

Regards,

 

Landy x

[Alphageek]

That's good news landy.

 

It transpires they they offered to refund the PPI part of my claim as well, but the letters went astray

 

Anyway, fab result (when the cheque has cleared)

[alanalana]

Hi everyone:)

 

It's not quite time to add the 'won' sign to this thread, but...............

 

..........Mr L has received a letter from BOS stating their intention to return him to the position he would have been in if the PPI hadn't been added to the loan:D

 

I had just started filling out the FOS Complaint form so their letter came in the nick of time for them! They say that he will hear further from them regarding the exact amount, that he should receive the money within a month and that they are not admitting liability of course.

 

This has taken a few letters (6 in total), but this was mainly because of confusion over who to approach/deal with. It has taken just under 3 months to get to this stage.

 

A very big THANK YOU to those who have helped me, both with this complaint and with PPI problems generally - mainly PF and aa -and also Alphageek on this particular occasion:D

 

I will update once the cheque has been received.

 

In the meantime it's one down and goodness knows how many still to go!

 

Regards,

 

Landy x

 

CRACKING RESULT:D

 

WELL DONE

 

aa

[landy_alert]

Thanks guys - like I said, I couldn't have done it without you;)

[landy_alert]

Hi everyone:)

 

No cheque received for this as yet, but Mr L received an almost identical letter from a different dept of BOS (in a different part of the country) also offering him his PPI back - it would be hilarious if he got refunded twice for the same account 'cos one dept doesn't know what the other is doing, LOL:D

 

I wonder if anyone has actually received two refunds for the same account before?

 

Regards,

 

Landy x

[Alphageek]

I wouldn't put it past them to be honest.

 

I am sure Mr Landy would take great pleasure in returning one of the cheques to them with a suitably phrased letter.

[landy_alert]

I wouldn't put it past them to be honest.

 

I am sure Mr Landy would take great pleasure in returning one of the cheques to them with a suitably phrased letter.

 

Hi Alphageek - yes, I'm compiling it in my mind in readiness for him. I'd delight in making them look even bigger p**ts:D:D:D

[landy_alert]

Hi everyone:)

 

Just updating this thread -

 

Mr L has received a cheque from Sainsbury's - but the amount appears to be incorrect:(

 

Trouble with Sainsbury's is their letters seem to come from different depts each time and their refs are different or non-existent -

 

1) the first positive response we had was from BOS, Leeds

 

2) the second (almost identical) positive response was from BOS, Dunfermline (with a different reference number)

 

3) the cheque has come from Sainsbury's Bank, Chester (no reference number)

 

Strangely the letter accompanying the cheque makes no mention of PPI, Goodwill Gestures or anything to tie it to our complaint - it merely states -

 

'Please find enclosed our refund cheque for £**** in respect of overpayment on the above mentioned agreement'

 

I cannot work out how they came to their figure as there is no reference to the loan/PPI/interest at all - but it is a fair way short of my calculation.

 

In their previous letter they said the following -

 

'The front-loaded single premium policy would initially add £1138.10 to the cost of the loan plus an additional £237.60 in interest over the life of the loan........................I have decided to pay you an amount which will put you back in the position you would have been in had you not taken the insurance.................we will contact you again shortly to confirm the exact details of the amount that will be paid to you.'

 

We received no such letter explaining in advance how much the refund would be, but my calculations with compound plus the 8% was closer to £2000.

 

I won't bank this till I know they are right with the amount of their refund, but I'm now starting to have doubts about my calculations, so am off to play with the interest calculators and my figures:eek:

 

Regards,

 

Landy x

[pompeyfaith]

Hiya Landy,

 

Have a read of this link it makes interesting reading and as you have found out it is still rife

 

Banks fobbing off PPI mis-selling complaints with 'goodwill' payments | Money | The Observer

 

Also hot off the presses at the FOS is this link which im sure you will enjoy reading.

 

Complaints data

 

Regards

 

PF

[landy_alert]

Hi PF:)

 

Thank you for the links - the FOS stats make very interesting reading, especially the LTSB entries as we have several claims in with them as you know.

 

An update to my last post re: the refund from Sainsbury's -

 

Two days after their cheque arrived and before I had a chance to send a reply querying the amount refunded, a further letter has been received stating that they will be sending an additional cheque for 8% stat. interest in the next 14 days.

 

This still makes the total a bit less than I envisaged, but Mr L has had a look at my calcs and thinks I went a bit wrong somewhere - he worked it out to a very similar total to that which Sainsbury's have agreed to pay.

 

Once the second cheque has arrived I will update so that my thread title can be amended accordingly!

 

Thanks again for your help with this:D

 

Regards,

 

Landy x

[pompeyfaith]

fantastic landy and that will empower u to carry on with the others- i will update my ppi thread this evening

[Alphageek]

More good news Landy.

[landy_alert]

Hi everyone:)

 

Just another update -

 

Well, following on from my last post saying my calcs were incorrect it turned out that I had actually under-estimated the total refund due, so I wrote again to Sainsbury's and explained that their refund fell short by several hundred pounds and that we would accept their cheque as partial settlement only.

 

I have received no response to my recorded delivery letter, but today Mr L received two cheques from HBOS each for a very similar amount to that they had said would be sent representing the 8% stat interest. Each of these came from a different department (Leeds and Dunfermline).

 

Unfortunately even adding the two cheques together, the total is still approximately £400 short:???: Because of the similarity in the amounts of these cheques it would appear that one has been sent out by mistake.

 

One letter goes into great detail about the PPI refund and how they have already refunded the overpayment made when the loan was settled early. They say that the cheque enclosed represents 'a further 8% compensatory interest on top of the premiums and interest you paid towards PPI.'

 

The letter accompanying the second cheque is more concise, stating 'I am pleased to enclose a cheque for ****. This amount is in full and final settlement of your complaint.'

 

However, by my reckoning, the first payment only represents the overpayment Mr L made when the loan was settled early (indeed their own letter states that this is what the first cheque was for), but not the actual premiums he had already paid.

 

So another letter to Sainsbury's/HBOS will be on it's way - trouble is as I've said before, because there are two different depts in different parts of the UK dealing with this for some strange reason, one doesn't seem to be aware of what the other is doing...........and furthermore I now don't know who I should be writing to:???:

 

Why is nothing ever straightforward?

 

Regards,

 

Landy x