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bozjc

HELP PLEASE Fenwicks 5yr warranty on phillips plasma tv

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Hi,

I need help if at all possible?

 

I have / did have a phillips 50pf7521 plasma tv, it came with an extended 5yr warranty when i bourght the tv from Fenwicks department store in newcastle. The tv is just over 2 years old and has developed a power supply fault. It was taken away over 6weeks ago. They called a few weeks ago to say a new part had been ordered.

I recieved a call today to say that the part is now no longer available and that fenwicks will replace my tv.

 

I went in with the missus to have a look at this replacement tv and they say its a like for like tv.

but the thing looks ****e, bottom of the range samsung.

i paid £2000 for my tv and this heap is only £699.

It has one less scart cable point, the speakers are of a lower wattage. it is cheap black flimsy plastic.

 

i refused to take the tv and told them i wanted my old tv fixed, i wont except the other tv, i bourght mine for the sleek look.

they are adiment i have to take it, or pay to upgrade to another tv of my choice!!

 

i then spoke to the department manager, she said that phillips had not returned the calls to them regarding the part. then she said it was obsolete, then she said they no longer deal or sell phillips tvs.

 

where do i stand with this matter?

 

please help if at all possible ;D

 

sorry for the long winded post.

 

i just dont want to be fobbed with with some s**t tv that they can not sell.

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my tv looks 5 times better than the heap they are offering to replace it with.

Mine had external speakers on the side of the tv, this does not.

 

it just seems as if they are trying to give me the cheapest tv they have at the similar spec to mine. it is not like for like down to a T.

 

there for i am not happy, do i have any say so?

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