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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

sandrad ** WON **


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thanks karne appreciate your help

 

Looking around the site some more,found some info to use for bundle.also seeing that people are getting settlements by phoning or emailing,so would like to give it a go.

 

Prefer to email,anyone have christine cody's email? as she seems to be the 'main man' .

 

kinda go like this:

 

Dear ms cody

 

Further to correspondence recieved from the court dated ....I am writing to reach an agreement with Abbey,in order to save costs to both parties.(NOT SURE THIS BIT IS RIGHT)

Please can you confirm an offer of a full and final settlement of £....including court costs.

 

look forward to hearing from you

yours sincerely

 

 

any ideas if this is right?

 

x

18/07/2206 sent request for payment £1225.45

28/007/2006 Bogoff letter from abbey

06/08/2006 LBA sent

07/09/2006 part refunded £270

09/09/2006 MCOL served

03/10/2006 Recieved 50% offer

03/10/2006 recieved AQ

15/10/2006 posted AQ-due in 21st oct

08/11/2006 letter from court giving abbey until 22/11 to hand in aq

22/11/2006 abbey havnt given in aq

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ok so i write, listing the documents before i have to send the bundle off?

need my hand held here: list of documents like my statement of charges and......????????

im really stuck here guys , and a correctly worded letter,any templates for that?

x

18/07/2206 sent request for payment £1225.45

28/007/2006 Bogoff letter from abbey

06/08/2006 LBA sent

07/09/2006 part refunded £270

09/09/2006 MCOL served

03/10/2006 Recieved 50% offer

03/10/2006 recieved AQ

15/10/2006 posted AQ-due in 21st oct

08/11/2006 letter from court giving abbey until 22/11 to hand in aq

22/11/2006 abbey havnt given in aq

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printed up a list of documents from the library,i havnt put page numbers on because i havnt done the bundle.

gonna work on a letter...

18/07/2206 sent request for payment £1225.45

28/007/2006 Bogoff letter from abbey

06/08/2006 LBA sent

07/09/2006 part refunded £270

09/09/2006 MCOL served

03/10/2006 Recieved 50% offer

03/10/2006 recieved AQ

15/10/2006 posted AQ-due in 21st oct

08/11/2006 letter from court giving abbey until 22/11 to hand in aq

22/11/2006 abbey havnt given in aq

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Dear Sir/Madam

 

Further to correspondence received from the court dated 28th November2006. I enclose a list of documents I will use to rely on in court.

Please can you confirm this list and add any documents you also wish to rely on in court,and include a full breakdown of costs incurred by you for my breaches of contract.

I look forward to hearing from you as a matter of urgency.

 

Yours sincerely

 

 

 

Is this ok?

Thanks

x

18/07/2206 sent request for payment £1225.45

28/007/2006 Bogoff letter from abbey

06/08/2006 LBA sent

07/09/2006 part refunded £270

09/09/2006 MCOL served

03/10/2006 Recieved 50% offer

03/10/2006 recieved AQ

15/10/2006 posted AQ-due in 21st oct

08/11/2006 letter from court giving abbey until 22/11 to hand in aq

22/11/2006 abbey havnt given in aq

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you are a gem karnevil thankyou very much xxxx

18/07/2206 sent request for payment £1225.45

28/007/2006 Bogoff letter from abbey

06/08/2006 LBA sent

07/09/2006 part refunded £270

09/09/2006 MCOL served

03/10/2006 Recieved 50% offer

03/10/2006 recieved AQ

15/10/2006 posted AQ-due in 21st oct

08/11/2006 letter from court giving abbey until 22/11 to hand in aq

22/11/2006 abbey havnt given in aq

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Just had a copy of Abbeys AQ sent to me by the court

 

A settlement:no

B Location of hearing:no

C Track:yes

D witness 1

E experts: Analytical and forensic accounting of bank charges and comparison with industry standards

F hearing:no

G other info:blank

 

signed james ryan arrandale 22/11/06

 

gave abbey till today to send me their reply to the above letter,and i havn't heard a thing.

18/07/2206 sent request for payment £1225.45

28/007/2006 Bogoff letter from abbey

06/08/2006 LBA sent

07/09/2006 part refunded £270

09/09/2006 MCOL served

03/10/2006 Recieved 50% offer

03/10/2006 recieved AQ

15/10/2006 posted AQ-due in 21st oct

08/11/2006 letter from court giving abbey until 22/11 to hand in aq

22/11/2006 abbey havnt given in aq

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well done karne very happy for you and gives me hope!

 

sorting out court bundle

Re: statements on document list;is this the bank statements? i thought it was a letter by me highlighting the case?

confussed at the minute,

as i write it seems obvious that it is the bank satements,just the pages with charges on?

 

but do i still need to write a covering letter?

 

Abbey still havnt contacted me regarding cooperating with them on this bundle.

18/07/2206 sent request for payment £1225.45

28/007/2006 Bogoff letter from abbey

06/08/2006 LBA sent

07/09/2006 part refunded £270

09/09/2006 MCOL served

03/10/2006 Recieved 50% offer

03/10/2006 recieved AQ

15/10/2006 posted AQ-due in 21st oct

08/11/2006 letter from court giving abbey until 22/11 to hand in aq

22/11/2006 abbey havnt given in aq

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Done bundle,copied statements that had charges on. ready to post registered tomorrow, realised that abbey have to send me one by 4pm on tuesday as well.i wonder.........

18/07/2206 sent request for payment £1225.45

28/007/2006 Bogoff letter from abbey

06/08/2006 LBA sent

07/09/2006 part refunded £270

09/09/2006 MCOL served

03/10/2006 Recieved 50% offer

03/10/2006 recieved AQ

15/10/2006 posted AQ-due in 21st oct

08/11/2006 letter from court giving abbey until 22/11 to hand in aq

22/11/2006 abbey havnt given in aq

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Can i do that if they dont reply tommorrow? x

18/07/2206 sent request for payment £1225.45

28/007/2006 Bogoff letter from abbey

06/08/2006 LBA sent

07/09/2006 part refunded £270

09/09/2006 MCOL served

03/10/2006 Recieved 50% offer

03/10/2006 recieved AQ

15/10/2006 posted AQ-due in 21st oct

08/11/2006 letter from court giving abbey until 22/11 to hand in aq

22/11/2006 abbey havnt given in aq

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Got a letter today saying they are going to pay the full sum plus interest and court costs!!!!!!!!!!!!!!!!!

So so relieved,

im so happy!!

 

thankyou to those who have helped me especially Karne,

will be donating when money clears,definately wouldnt have done it all without this site,

good luck to everyone else and honestly if i did it so can anyone

 

 

i'll still be logging on and seeing how people get on as its so addictive!

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

18/07/2206 sent request for payment £1225.45

28/007/2006 Bogoff letter from abbey

06/08/2006 LBA sent

07/09/2006 part refunded £270

09/09/2006 MCOL served

03/10/2006 Recieved 50% offer

03/10/2006 recieved AQ

15/10/2006 posted AQ-due in 21st oct

08/11/2006 letter from court giving abbey until 22/11 to hand in aq

22/11/2006 abbey havnt given in aq

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Share on other sites

  • 2 weeks later...

thanks crumble..

Ok cheque has cleared and is now on its way to my new bank account..

please can someone change my thread and move me to WON!!!!

18/07/2206 sent request for payment £1225.45

28/007/2006 Bogoff letter from abbey

06/08/2006 LBA sent

07/09/2006 part refunded £270

09/09/2006 MCOL served

03/10/2006 Recieved 50% offer

03/10/2006 recieved AQ

15/10/2006 posted AQ-due in 21st oct

08/11/2006 letter from court giving abbey until 22/11 to hand in aq

22/11/2006 abbey havnt given in aq

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