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    • Hi All    I've spent 2 weeks without a phone and over 4 hours between phone and livechat talking to samsung about my broke s10e phone screen.   I bought the phone in June 2021 and long and short of it the phone screen broke while in my pocket. I made a call before getting in the car and it was fine. Went to make a call when I got out the car and the screen had cracked and some LCD damage. The LCD damage has now fixed itself. I called samsung to get this repaired and they flat out refused to repair it as it was physically damaged and their warranty only covers manufactuer defects and that all their phones are rigoursly tested. I told them that if all their phones are rigoursly tested and don't break in peoples pockets just like that then my screen must be one with a manufacturers defect and that it is covered by the warranty then. At which point after climbing as high up the chain as I could this was the only answer I would get.    Is there anything I can do here ? I am not lying about it breaking in my pocket. It's got a full phone case only things showing are front/back camera and fingerprint reader and no marks besides from placing my case on. I just don't feel that it's fair that they expect me too pay £190 to fix the screen when it is obviously defective. What if the replacement screen breaks randomly then they will just expect me to pay another £190 I expect.    I've also tried approaching EE who my phone contract is with to which I was advised to go  to samsung or they could quote for a repair or I could early upgrade.   Please any advice would be greatly apreciated I'm at my wits end here.
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    • Travellers returning to UK from Belgium, the Bahamas and Andorra will have to quarantine from 04:00 BST on Saturday. View the full article
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    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 16 replies
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We had a boat that was set adrift from its ponton and destroyed by fire , the insurance wont pay because they say it was not in use , when in fact we were on board the day before getting her ready for the summer ,we have been to solicitors but they were not very helpfull , Can anyone please help us i dont know what else to do , thank you for reading this ,I hope you can help regards lady1947.

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What does the policy say in terms of use or not coverage.

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Hi Conniff, The policy says the boat must be out of the water when not in use , its insured when its moored or at anchor and must be secured when unattended , which she was ,but they are still not paying , they say that when we are not on it , it should be in dry dock , which for a 22ft cabin cruiser is not good ,

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That's impractical. You're supposed to haul it out of the water each time it's not in use? That's not possible. Would you have to crane it out? In which case it would cost a fortune.You should write to one of the sailing magazines about this shower. They'll soon find yachties avoiding them in droves. Usually a boat of that size would be in the water for much of the summer.

 

Apart from that gripe it was in use. Contact them again and ask them to define "out of use."

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Thank you Fuzzgin for your advise , I will contact them first thing monday morning and hopefully they will see that our claim is right , but i still think they will try to get out of paying . My daughter , who i spoke to today says to get in contact with the ombusmen , what do you think ?

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It wasn't out of use, it was unattended. Does the policy state you have to be onboard 24/7 whenever it's in the water?

 

If its covered when its moored and secured, check the small print to see what the maximum period for being unattended is stated as.

 

For example my home insurance asks me confirm that our home isn't unattended for more than 30 days and this forms part of my contract with them.

 

It sounds like you can easily prove that you had been attending to the boat so its difficult to see how they could use this argument to get out of paying.

 

I'm curious to know how the came to the conclusion it was not in use?

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Any news on this?

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Hi Fuzzgin Waiting on news at the moment , because we have written to the ombudsmen explaining the problem , we know it will take time for them to deal with it , but we are hopefull . Thank you for asking , and i will let you know what happens , but we think it will take 6 to 9 months before we hear , that will be for there decision , and an appeal if needed , regards Sandy

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