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Non delivery of goods from Studio cataloge

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I am new to this site, but am seeking some advice if possible. I have had non delivery of goods from Studio Cards catalogue, and they are now persuing payment for these goods, they have referred me to a debt collecting company and now to a solicitor demanding payment. I have advised all the companies that i am not prepared to pay for goods which i havent received, but will happily pay for the goods which i have received, but they are still persuing payment for the full amount. Does anyone have any advice on this? Or has this happened to anyone else before?

 

Any help will be gratefully appreciated. Thanks

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Did you contact them as soon as you were aware the goods had gone astray?


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Did you contact them as soon as you were aware the goods had gone astray?

Hi, yes i did, but they are saying that i didnt, i have written about 10 letters explaining this, but they are still not listening.

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Were any of the letters you sent by recorded delivery or do you have proof of posting for any of them?

 

If not send a letter of complaint with copies of all your other letters to them by recorded delivery and address it to their complaints department.

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Yes i have sent all letters by recorded delivery and copied the solicitor, debt collecting company and the catalogue company into each letter aswell, but im getting knowhere!

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Have you asked them for proof of delivery?

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Yes but they refuse to send me proof of delivery.

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Hi Family16,

 

While your dispute is ongoing with Studio, you should tell anyone else (eg the sol'r or a DCA) to back off and not contact you at all until the matter is properly resolved by Studio.

 

Tell them any such contact will be in clear breach of the OFT Debt Collection Guidelines, Sections 2.6(d); 2.6(e); 2.6(h); 2.8(i) and 2.8(k).

 

Accordingly, any further contact will be reported to the FOS as a Formal Complaint.

 

See the OFT DC Guidelines link in my signature below. :)


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