Jump to content

You can now change your notification sounds by going to this link https://www.consumeractiongroup.co.uk/index.php?/&app=soundboard&module=soundboard&controller=managesounds

 

You can find a library of free notification sounds in several places on the Internet. Here's one which has a very large selection https://notificationsounds.com/notification-sounds

 

 

BankFodder BankFodder

 

BankFodder BankFodder


  • Tweets

  • Posts

    • Nothing to do with your own Bank.     Try to withdraw the money from Parentpay early next week and if no joy contact them.   It may be that the money is showing, but has not fully cleared on their system,
    • Hi all,   Just an update with contractual terms. These terms are from a contract at a similar time to when Tracey started as we think they have changed since.   The contract reads as follows:   Termination of employment  Xxxxxxx (Nursery) will provide written notice of termination of your employment in accordance with statutory requirement (currently 1 week’s notice for each year of continuous service, up to a maximum 12 week’s notice).   Once you have successfully completed your probationary period for the company you are required to give 1 month’s written notice of termination of employment.   Regards   Matt             
    • Thanks for helping with the post;   Still waiting for a reply from the DPD.
    • I thank the Consumer Action Group Members for getting me this far in my case which is still in progress.   Situation: The Court has reversed earlier permission for me to rely on witness summaries.    The question upon which I am seeking help, please,  is - do I need to bother myself as to why the Court has reversed permission to rely on witness summaries?  If so, what line of logic or law can might I follow because clearly, the Court has said one thing and then another a few weeks later, of its own motion, the Court has reversed the earlier decision. I find this development quite extraordinary in the sense that as a result of being granted permission earlier, I served the three Witness Summons which had the Court stamp.   Background Having given me permission to serve 'Witness Summons' which I served on 3 hostile witnesses several weeks ago, the Court has now reversed it's earlier decision, and refused me permission to rely on 'witness summaries' pursuant to paragraph 32.9(2), citing that I have not shown steps taken to obtain witness statements from the 3 hostile witnesses.  I however, made two attempts to talk to the hostile witnesses who have been non responsive and I can evidence this.   I would be immensely grateful for some steer from Forum Members, please.
    • Pubs all seem to be doing a roaring trade around here. It does make me feel uncomfortable but At least they are finally making some money. Our area, the South West never really got hit badly by the pandemic. Wiltshire has regularly seeing zero confirmed cases and deaths. So we will have to see how opening pubs really pans out!     
  • Our picks

    • Currys Refuse Refund F/Freezer 5day old. Read more at https://www.consumeractiongroup.co.uk/topic/422656-currys-refuse-refund-ffreezer-5day-old/
      • 5 replies
    • Hi,  
      I was in Sainsbury’s today and did scan and shop.
      I arrived in after a busy day at work and immediately got distracted by the clothes.
       
      I put a few things in my trolley and then did a shop.
      I paid and was about to get into my car when the security guard stopped me and asked me to come back in.
       
      I did and they took me upstairs.
      I was mortified and said I forgot to scan the clothes and a conditioner, 5 items.
      I know its unacceptable but I was distracted and Initially hadn’t really planned to use scan and shop.
       
      No excuse.
      I offered to pay for the goods but the manager said it was too late.
      He looked at the CCTV and because I didn’t try to scan the items he was phoning the police.
       
      The cost of the items was about £40.
      I was crying at this point and told them I was a nurse, just coming from work and I could get struck off.
       
      They rang the police anyway and they came and issued me with a community resolution notice, which goes off my record in a year.
      I feel terrible. I have to declare this to my employer and NMC.
       
      They kept me in a room on my own with 4 staff and have banned me from all stores.
      The police said if I didn’t do the community order I would go to court and they would refer me to the PPS.
       
      I’m so stressed,
      can u appeal this or should I just accept it?
       
      Thanks for reading 
      • 6 replies
    • The courier industry – some basic points for customers. Read more at https://www.consumeractiongroup.co.uk/topic/421913-the-courier-industry-%E2%80%93-some-basic-points-for-customers/
      • 1 reply
    • The controversial sub-prime lender says the City watchdog is investigating its practices.
      View the full article
      • 0 replies
combathamster

British Telecom / Moorcroft £246 'admin fee'

style="text-align:center;"> Please note that this topic has not had any new posts for the last 3942 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

Good morning,

 

My ex-partner, more specifically her sons ran up my telephone bill to £1000 before I had to have the old bill remove them. I was paying BT back but the majority of monies was going to council tax arrears. BT passed the debt to Moorcroft in January. I continued paying Moorcroft until it became apparent that my complaints about a £263.46 'admin fee' which had immediately been added to the account were being ignored.

 

I have written to British Telecom and the meat of their response was;

 

"The Debt Collection Agency (DCA) admin charge is only applicable to those customers who. despite numerous reminders, do not pay their telephone bills and are then passed to an external debt collection agency to pursue. The administration cost is not a charge in respect of BT supplying a service, but is to compensate BT for the costs incurred as a result of referring the account to a Debt Collection Agency.

 

The pertcentages applied will represent the lowest DCA commission rates in place for these debt types. It was felt appropriate for BT to make a positive margin for these charges and so the design ensures the revenue generated does not exceed the total cost of collection"

 

I have sent Moorcroft an SAR request for a breakdown of fees, and have written to British Telecom again as they did not clarify whether they have sold the debt to Moorcroft or Moorcroft are acting as their agent.

 

Any ideas? CH

Share this post


Link to post
Share on other sites

Naughty Moorcroft. They should not be adding fees to te account. It is clear in the Office of Fair Trading Debt Collection Guidelines below that they are not allowed to do this.

 

2.9 Charges should not be levied unfairly.

2.10 Examples of unfair practices are as follows:

a. claiming collection costs from a debtor in the absence of express contractual or other legal provision

b. misleading debtors into believing they are legally liable to pay collection charges when this is not the case, for example, when there is no contractual provision

c. not giving an indication in credit agreements of the amount of any charges payable on default

d. applying unreasonable charges, for example, charges not based on actual and necessary costs

e. applying charges which are disproportionate to the main debt.

 

I would certainly be complaining to the OFT, Trading Standards and your MP.


:cool::cool: Blondmusic :cool::cool:

Share this post


Link to post
Share on other sites

Moorcr@p are well known for their extortionate fees :rolleyes:


"To love unconditionally is the greatest gift, laughter is a close second" .To give your time to help others after being helped here is the best way to show your appreciation to your fellow CAG members.

 

Please note that this advice is given informally, without liability and without prejudice. Seek the advice of an insured qualified professional if you have any doubts. All my knowledge has been gained here, for which I'm very grateful. I'm a Journalist, not a law professional.

 

If you do PM, make sure to include a link to your thread as I don't give out advice in private ;)

BB 13 - DCAs/banks and solicitors 0.

 

I get a fresh start to get on with learning to live with severe disabilities when they could have had something if they'd been understanding...

 

<--- If you feel I've helped, please twinkle my star :)

Share this post


Link to post
Share on other sites

I would also suggest writing to Moorcroft (Never speak to them on the phone) and ask them to explain their 'fee'.


:cool::cool: Blondmusic :cool::cool:

Share this post


Link to post
Share on other sites
I have written to British Telecom and the meat of their response was;

 

"The Debt Collection Agency (DCA) admin charge is only applicable to those customers who. despite numerous reminders, do not pay their telephone bills and are then passed to an external debt collection agency to pursue. The administration cost is not a charge in respect of BT supplying a service, but is to compensate BT for the costs incurred as a result of referring the account to a Debt Collection Agency.

 

The pertcentages applied will represent the lowest DCA commission rates in place for these debt types. It was felt appropriate for BT to make a positive margin for these charges and so the design ensures the revenue generated does not exceed the total cost of collection"

 

 

So it looks like it is BT who is being naughty & not Moorcroft (or Moorcroft added it at BTs request)

Share this post


Link to post
Share on other sites

simple deduct the fees and when you get to the final balance stop paying these sharks


PGH7447

 

 

Getting There Slowly

---------

 

Advice is given freely but is in no way meant to be taken as Gospel:-)

Share this post


Link to post
Share on other sites

They have no legal authority to money off you anyway - only a court does.

Share this post


Link to post
Share on other sites

thank you people...I have sent Moorcroft an SAR and will wait for that to appear....it was nice of BT to drop themselves in it...I have written to Moorcroft on 5 occasions asking them to explain their fees..all I get is evasion...I have sent BT copies of the correspondence I have had with Moorcroft so will be interesting to see their reply CH

Share this post


Link to post
Share on other sites

Don't forget that because BT are using moorcr@p to collect they can be held accountable for their wrongdoings ;)


"To love unconditionally is the greatest gift, laughter is a close second" .To give your time to help others after being helped here is the best way to show your appreciation to your fellow CAG members.

 

Please note that this advice is given informally, without liability and without prejudice. Seek the advice of an insured qualified professional if you have any doubts. All my knowledge has been gained here, for which I'm very grateful. I'm a Journalist, not a law professional.

 

If you do PM, make sure to include a link to your thread as I don't give out advice in private ;)

BB 13 - DCAs/banks and solicitors 0.

 

I get a fresh start to get on with learning to live with severe disabilities when they could have had something if they'd been understanding...

 

<--- If you feel I've helped, please twinkle my star :)

Share this post


Link to post
Share on other sites

section 1.9 of the oft guidelines on debt recovery.

 

At least i think it is that it is 1.9.


OFT debt collection guidance

 

Please remember the only stupid question is the one you dont ask so dont worry about asking the stupid questions.

 

Essex girl in pc world looking 4 curtains 4 her pc,the assistant says u dont need curtains 4 a computer!!Essex girl says,''HELLOOO!! i,ve got WINDOWS!!'.

Share this post


Link to post
Share on other sites

The latest.....I sent Moorcroft a Subject Access Request which they failed to respond to, to explain their fees, they failed to respond to the reminder, but wrote back to be saying that they are no longer handling the account..well there is a surprise. I have responded to BT/Moorcroft by saying that I will claim back my extra costs in court. I have asked BT to explain in writing why they have supported Moorcroft's action, twice, they have not responded, but keep ringing me.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    No registered users viewing this page.


  • Have we helped you ...?


×
×
  • Create New...