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    • Thanks for your help.   I have just seen this on a facebook thread     We saw our hotel was not opening so we rang Jet2.com who immediately offered another hotel and gave us a refund the lady was very helpful and polite   When I rang Jet2 they said they couldn't help   At this point  I really would like them to offer us a refund. We do have the funds to pay the balance, but this may be a risk surely as we don't use credit cards. Or are they bound to refund if we refuse to change? Would you advise me to email CEO again and forward the email I have from the accommodation?
    • if this is the same as yours  it states exactly who has to do what and when..   dx  
    • Hello everyone, I managed to write a letter but since I am not very good to write such a letter in English I took parts from other letters published in this forum.  I am posting it but if it is not right please tell me and I will try to write another one. Thank You.   Dear Sir, I write regarding the letter that I have received from you and concerning the occasion on when I was reported for travelling on your bus service on 17th January 2020 in Pembridge Road/ Kensington Park Road using another person not transferable zip card.   I apologise profusely for my actions in this case. I pride myself on my integrity and honesty and I feel shameful for my moment of very poor judgement. As an international student under Tier 4 Visa conditions if this matter were to escalate further into court, it would lead to severe penalty from Home Office in my case, thus a criminal conviction would be devastating and I am afraid I will lose the right to remain further in the country.   As said above I am an international student. I have been in England less than a year and ignorantly I did not know the severity of such actions. This does not want to be an excuse for my offence, since I immediately understood how wrong I was, it only wants to be an explanation of  what let me take such a foolish decision of using someone else’s zip card.   I am extremely sorry for what may appear to you to have been an attempt to avoid my liability, but I must stress that this was not intentional. I wish to apologise to the member of staff concerned and to TFL, I am just so sorry for my actions and the inconvenience caused to all involved. I am happy to make immediate payment of the unpaid fare and all the reasonable costs that my actions have caused and avoid a criminal record thereby allowing me to protect my good name.   I have never been in trouble with the law in the past and I am very sorry that my ignorance has led to this situation now. I sincerely hope that you will accept my offer. I am now fully aware of the rules relating to the TFL freedom pass and tickets and can assure you that I will always ensure to hold a valid ticket of my own on any future journeys.   I would appreciate your consideration and I sincerely hope that you can show some leniency in this matter.    
    • I've read through the claim. The defence is in a document format – and I presume that you have simply typed it out. However it is a block of text and it is too difficult to read properly. Please will you post the defence again but this time properly spaced and punctuated in a way that you would like to see if it was presented to you. I have to say that your claim form has run to 9 pages – and pretty well all of it unnecessary. The one most important element which seems to be missing – is that you have asserted your right to reject the vehicle. This is almost all you need to plead in the claim form. You say that you have asserted your right to reject. Please will you post a scanned copy of that. If you don't have access to a scanner then for £49 you can get an excellent run from PC World which will last you for years. We give very good help and advice and support here free of charge – but I think it's reasonable for people to have at least the minimum equipment needed to use this kind of setting. A claim form is simply used to state your course of action – and not to provide all the evidence and advance information about your case. Your claim should simply have been Please will you post the letter of rejection. And yes, it wasn't a good idea to pay by bank transfer
    • There you go then, you are being blackmailed. Just checked the wording of the template corporate response you received. Did you notice this? (bolding mine)     You're not choosing to cancel. The choice has been made for you. The problem here is that your OTA is refusing to admit that your holiday is being cancelled, until the very last minute and trying to force your hand into choosing to cancel it.   No matter what you do do not cancel it yourself, and lose your deposit. The way I see it you have 2 options: 1) Pay the £1800 and wait for them to cancel your holiday, then get the refund you are entitled to. Please only do this if you can afford it. 2) Don't pay the balance, but don't cancel. Try and negotiate further with them so they can't claim that you chose to cancel. Show them the evidence you shown us that your holiday is already cancelled, and demand they provide evidence that your holiday is going ahead. Send them a letter of intent, take them to small claims court if they refuse to refund your deposit.    People on this forum other than me should be able to help with step 2)
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Readalot

lease contains clause that I must keep landlords phone line an his number!!! and no visitors for more than 3 weeks

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Moving to new house soon. Private AST. Quite a few wierd requirements in the lease. Like I supposedly must keep landlords phone line and his phone number. When I asked how do they want to acheave that LA said ohh no problems you will just move his contract to your name.:rolleyes:

 

I did like the house a lot and got pressed abit for time than and LA was adamant and refusing to change anything. So I did not press. My understangin that it is all load of uneforseable BS. There is no way in hell they possibly could make me sign some telecom contract (for some phone line) which I did not see before signing the lease. Am I right? This could not be fair contract tern, could it? I do not really want to **** off the landlord but I do not want to let them walk over me either.

 

Another perl is that I am supposedly not allowed a guest staying with us for more than 3 weeks (it's a largish 3-bed semi, family of 5 incl 3 young children). Could they possibly enforce it? We often have members of extended family from abroad visting us and staying for weeks and end even month (like mother, mother in law, newpus and such). Is not my basic human right to be able to invite my relatives to visit me without some pesky landlords attemting to assert their supremasy? (though, probably more importanly "quiet enjoinment" and "exclusive possesion" statutory benefit.)


--------------------------------------------------

Yorkshire Bank ~1200£ of charges reclaimed many moons ago, settled out of court

HSBC ~350£ of charges reclaimed many moons ago, settled out of court

HSBC ~4000£ flexiloan CCA request sent May 2009, 'sorry, we do not have your CCA' letter received June 2009, AccountInDispute letter sent.

HSBC ~9000£ CC CCA request sent May 2009, no response, AccountInDispute letter sent.

HSBC - preliminary letter for about 300£ of unfair charges plus interest sent May 2009, LBA sent June 2009, N1 POC and Schedule of charges submitted July 2009

Egg - CCA, SAR, "no more calls" letter, DMP offer sent July 2009. Got a DN from Egg - wont say a word on this one until court papers are received.

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Anything can be in the contract and taken out of it by agreement if you dont like it. If you want a land line no problem it becomes yours just using the same number, ( presume you will be taking messages for him!! ) if it does not work out just get number cahanged! he can change it back later. As for guests staying how is going know how long they are there! Spy, cal round every day, cant do that. That does not seem to much of a poblem.

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The 3-week "rule" is probably because in the past the landlord has let to a family (e.g. 2 adults, 3 children) and then tenants have moved another 1,2 3 people in!! This was discussed on a previous thread and is basically unenforceable unless LL can prove overcrowding.

 

It might be worth discussing this with your LL. Re the phone line, it may be that the LL does not realise that he can retain the number to use again in the future by contacting BT. It is probably cheaper anyway for you to keep the phone as it is or you may find yourself having to pay a reconnection fee.


Kentish Lass

Information given is based on my knowledge and experience and is not to be considered as legal advice

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The 3-week "rule" is probably because in the past the landlord has let to a family (e.g. 2 adults, 3 children) and then tenants have moved another 1,2 3 people in!! This was discussed on a previous thread and is basically unenforceable unless LL can prove overcrowding.

 

It might be worth discussing this with your LL. Re the phone line, it may be that the LL does not realise that he can retain the number to use again in the future by contacting BT. It is probably cheaper anyway for you to keep the phone as it is or you may find yourself having to pay a reconnection fee.

 

All true and this is my understanding of it is as well. Thanks for the pointer regarding contacting BT for retaining phone number.

 

However, for me making any payments to BT, I first have to sign a contract with BT and I am within my rights to not sign that contract. The only possible way to compel me to sign a contract with BT would be if they provided that BT contract to me before signing the lease and worded all of this in lease accordingly. Even that, it is probably could be argued as unenforceable. And I would not sign the lease in such case.


--------------------------------------------------

Yorkshire Bank ~1200£ of charges reclaimed many moons ago, settled out of court

HSBC ~350£ of charges reclaimed many moons ago, settled out of court

HSBC ~4000£ flexiloan CCA request sent May 2009, 'sorry, we do not have your CCA' letter received June 2009, AccountInDispute letter sent.

HSBC ~9000£ CC CCA request sent May 2009, no response, AccountInDispute letter sent.

HSBC - preliminary letter for about 300£ of unfair charges plus interest sent May 2009, LBA sent June 2009, N1 POC and Schedule of charges submitted July 2009

Egg - CCA, SAR, "no more calls" letter, DMP offer sent July 2009. Got a DN from Egg - wont say a word on this one until court papers are received.

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All true and this is my understanding of it is as well. Thanks for the pointer regarding contacting BT for retaining phone number.

 

However, for me making any payments to BT, I first have to sign a contract with BT and I am within my rights to not sign that contract. The only possible way to compel me to sign a contract with BT would be if they provided that BT contract to me before signing the lease and worded all of this in lease accordingly. Even that, it is probably could be argued as unenforceable. And I would not sign the lease in such case.

 

Do you have a particular reason for not wanting to use BT (other than they now insist on a 12-month contract).

 

Other option is for phone line to stay in LL's name, but you pay the bills. Seems a reasonable option to me provided you keep your side of the bargain.


Kentish Lass

Information given is based on my knowledge and experience and is not to be considered as legal advice

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One of the reasons is that it is an unfair term of contract if it tries to bind tenant to pay unspecified charges.

 

This particular term of contract is unfair as per OFT guidelines.

 

Another reason is that I already have phone number and would like to continue using it.

 

Another reason is that I do not want LL to be hounded by DCA's for unenforceable (and not his) debts once I leave (assuming that I would have to use his number). Likewise, I do not want to be a secretary of LL or previous tenants and do not want to be bothered by any calls addressed to them (even if by mistake).

 

Another reason is that I want to be able to choose telecoms and utility provides as I see fit and LL has no say in it.


--------------------------------------------------

Yorkshire Bank ~1200£ of charges reclaimed many moons ago, settled out of court

HSBC ~350£ of charges reclaimed many moons ago, settled out of court

HSBC ~4000£ flexiloan CCA request sent May 2009, 'sorry, we do not have your CCA' letter received June 2009, AccountInDispute letter sent.

HSBC ~9000£ CC CCA request sent May 2009, no response, AccountInDispute letter sent.

HSBC - preliminary letter for about 300£ of unfair charges plus interest sent May 2009, LBA sent June 2009, N1 POC and Schedule of charges submitted July 2009

Egg - CCA, SAR, "no more calls" letter, DMP offer sent July 2009. Got a DN from Egg - wont say a word on this one until court papers are received.

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