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    • Hi All, before I start I know there are similar threads of the topic I am raising, and each, of course, has its own unique scenario, which may benefit others. My case is as follows: 1. I saw a gumtree ad on the 16th of Oct 2020 for a Mercedes E220 CDI, priced at 7,500 2. I called the seller and said I will come over on the 17th of Oct 2020 to view. 3. On the 17th of Oct 2020 I went to his place where he is working and viewed the car. He is working for a major car rental company. I checked the car and of course asked the normal things to ask e.g. any insurance write-offs, loans, accidents, etc. The seller said the car is clean etc.no loan, he had a loan but all is paid off etc. and he has the papers. 4. I negotiated the car price to 6,800 because the rims were showing some signs of damage, the rear light had a small burst, cosmetics, etc. I checked all but did not see any sign of damage to the car (it's a black car, the car was a bit dirty, and the sun was already setting in) 5. We agreed on 6,800 and decided to purchase the car. We went into his office, where I paid cash, and also got a Car Sales Invoice with all details of the seller, and a V5C green slip 6. I purchased car insurance and drove off. I asked him about Road Tax and he said Road tax is paid so I have not to worry, just need car insurance. 7. On 18th of Oct 2020 I cleaned the car interior because it was really dirty inside - it took me a few hours so decided to clean the exterior the next day 8. On the 19th of Oct 2020 I went to clean the exterior and after the car was clean I noticed some parts were resprayed. I became a bit suspicious; so on the 19th of Oct 2020 in the eve, I went on the internet and run an HPI check. The outcome from the HPI did not show any accidents, insurance write-off but an outstanding Loan with Moneybarn. At this point, I thought maybe the database is not updated, etc. 9. On the 20th of Oct 2020, morning, things were going through my mind; the seller said the car is clean, no issues, no loan since he settled all etc. but the HPI reports say there is still some outstanding loan. So what I did, I called Moneybarn, and explained the situation, and gave them the contract number as well (since it was displayed on the HPI report). They said they will send me a form by email, but they cannot share any information due to Data Protection (GDPR). fair enough I thought, but what made me boil, they said they OWN the car! So, I took the car and drove to the seller where he is working. I confronted him. He said don't worry, I will handle it, he has no time, he is very busy and bla bla bla. I said what reasons do I have to trust you, you lied, and now you say you still have a debt, etc. So I said I will not leave until he has settled the debt, or repay me my money. I also asked what is outstanding, he said around 7,000. Well, since I confronted him at his workplace he may have felt the heat, he assured he will settle all soon, I said sorry, I need a date, so I said you will settle the debt with Moneybarn by 23 Oct 2020, if not, you will refund me my money. He said Ok he will do it, so I said, since I don't trust you, you will sign a piece of paper, and sign it. On the paper, he wrote "I will clear the debt for the Mercedes by Friday" and signed it. I said I am not happy and added the debt details with contract number, and also a clause that if he fails to settle the debt with Moneybarn by Friday the 23rd of Oct 2020, he will refund me my money, 6,800, and sales of the car Mercedes, license plate, will be void. Also, I said to put an initial on each amendment I made with signature. He did, and I left. 10. On 22 Oct I sent him a message, to remind him to settle the debt by Friday 23 Oct 2020 noontime and also I outlined some legal jargon I had to sent that I received from citizensadvice. 11. On 23 Oct, morning time, I received a message from the seller, he said he will not/cannot refund me the money, not to visit him at his office or place, and that he feels threatened by me. 12. Now, the dilemma/headache; a). I received the form from Moneybarn on the 20th of Oct 2020 and I have to send it back within 7 days b). the seller send me a message he will not refund the money c). is the seller holding the title with Moneybarn or did he also buy and not knowing there is an outstanding loan on it d). did he sent the V5C to DVLA since I have the green slip? e). Shall I fill in the form and sent it to Moneybarn? f). If Moneybarn has all my details they may send someone to repossess the car? 13. I decided, I will not undertake anything yet, because my mind said, go there, confront him, park the car in front of the company since I purchased it there and signed all paperwork in their office, they will call the police, the police will come and surely will not do anything but will force me to remove the car and park somewhere else, record all on camera, take all evidence, sent to Moneybarn and at the same time to the seller's employer (when I asked him to sign a letter he will settle the debt by Friday 23rd of Oct 2020, he used a paper of the car rental company, and on the back, the logo of the rental company is displayed clearly and he may have acted on behalf of the company to sell me the car, after all, I don't know if he holds the title with Moneybarn - well, this is an excuse for me to even sue the car rental company, or blacklist him with the company he is working for since it seems he is some type of manager there and he may have acted in the capacity as a sales person to sell the car to me on behalf the company....). 14. So on the 23rd of Oct 2020, I didn't do anything like described under 13....it's not my style as such I called AWH solicitors, explained all, and they said one person is specialized in dealing with such cases and will call me back after studying my case and inform me if it is something they can fight or not. So they will call me Monday the 26th of Oct 2020. I also said I want to go now and confront the seller, but she said better wait till Monday, and if they can fight the case, they will tell me the next course of action - but my funds are limited and cannot afford a lengthy battle, because if no case against Moneybarn means I will have to sue the seller to the court which will cost me. The car has comprehensive insurance and with all this saga I added on the 20th of Oct 2020 also legal insurance on top. Lengthy story, but I am trying to be as detailed as I can, and yes I should have done an HPI before buying the car, but I am from Holland and car sales work there a bit different, and this is my first time I buy from a private seller. Well, once I have sent the form to Moneybarn, I will park the car in a garage, and at this stage, I am renting a room in a house (there is one more tenant). Since I am from Holland, I am planning a trip within 2 weeks to visit my family and I will drive down with the car and in the meanwhile wait if the solicitor can be of any help. I need some advice though, I am still planning to drive down to the seller on Tuesday after I talked with the solicitor, park the car in front of the company, and confront the seller, and try to record all. I will also try to make him sign a letter that I purchased the car in good faith from him (regardless if he holds the title with Moneybarn or not but at least I purchased in good faith from him). Evidence that I have: 1. Car sales invoice 2. Paper that I made him sign 3. Gumtree ad; I could retract this from google history, but the original add removed from gumtree. At least I can show it was advertised 4. I tried to create a history of past owners, total owners including me are 5. It seems the car was also posted on gumtree before by a company in Essex (I saw on google). The reason for doing this, it is very likely that the seller purchased the car from someone else with an outstanding loan. Since then I read a lot on the internet, so please any advice is welcome to pursue my case, I paid a lot and at least I want my money back. Also what I read so far, Moneybarn is not easy to deal with...thanks in advance for any advice I can use for my case.
    • Hi   I think you need to check not just the serial number but what Meter Point Reference Number (MPRN) as the MPRN is what is registered and energy supplier go off as well as the serial number.   So you need to see what the MPRN is as well as the energy supplier it is registered with.   If you look at this Ofgem link: https://www.ofgem.gov.uk/consumers/household-gas-and-electricity-guide/connections-and-moving-home/who-my-gas-or-electricity-supplier   In the above link to do this check it gives a link to:   Find My Supplier: https://www.findmysupplier.energy/webapp/index.html (note you may have to complete a captcha, then input your postcode only and click find my address, when the list comes up click on your exact address, you will then see you actual MPRN and the energy supplier linked to your address)   With the above make sure and take the details of the MPRN and the Energy Supplier, better still take a screenshot/pdf the webpage.   Please let use know if on doing the above it matches your current supplier?  
    • I had exactly the same issues.   Grossly over estimated bills from January onwards.  Despite what they claim, they are effectively taking an interest free loan from their customer base to keep the company in business.   They can dress it up how they like.  It’s irrelevant if they reconcile the bills the following month because they just over bill again thus keeping a rolling interest free loan.   it took two months of constant badgering to be finally moved to a fixed DD.   Once that was done I didn’t care how much they over-estimated by.   I had raised a query with the ombudsman over the billing fiasco and they readied a complaint should I wish to proceed.   I thought everything was sorted until May/June whereby I was allegedly more in debt then I was expecting to the tune of an extra months DD.   On querying it, it transpired that even though I was on a fixed monthly DD, because the bill was generated less than 5 days before the DD was due to be taken they didn’t take the DD.   They offered £5 compensation by way of apology but wanted to take two months DD in June.  I told them where to get off.   With appalling customer service,  bills that you need a Maths degree to follow, and I do have one and still struggled, inability to follow through on any agreements, constant gross over-estimation, the missed DD was the final straw and I proceeded with complaint to ombudsman.   Prior to getting to that stage I had to quote Symbio’s own complaints procedure to them to get any sort of response.   Their final offer to me was £25 goodwill and to waive an exit fee. The offer was derisory given the time it had taken to get things sorted and the continuing ineptitude.  Also, the whole thing has dragged on so long (5 months) I was already in the final 49 days of my contract and therefore there were no exit fees to pay and therefore nothing to waive.   Anyway, upshot is, ombudsman found in my favour.  Ordered an apology and a goodwill payment. Symbio appealed but were told the decision stood.   This week I received the goodwill payment.   I promptly left an honest and truthful review on trustpilot.   The next morning I received an email from Symbio with an apology.   This was followed an hour later with an email from trustpilot saying Symbio had replied to the review.  On reading the response they have accused me of not following procedure and of cyber bullying.   The company is a complete joke.
    • why not simply tell you supplier they have the wrong meter number you been paying for usage , and ofcourse you can view this online too so its not as if you'll owe anything you might get a nice surprise and find you are owed a refund.
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
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      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Unfortunately, unbeknownst to myself, I gave the Claims Warehouse my card details, and they then paid Ratio Money directly with my card.

 

I had no knowledge of this at the time, as the Claims Warehouse were the supposed organisation I was transacting business with.

 

"I have a bad feeling about this..."

 

Credit card and over £100 i hope.

 

M1

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All I know is that they have my cash, and I have seen NOTHING for it. I never asked for them to take my case, and they are in administration.

So, for the rest of us, we have been ripped off.

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Yes, Today. Appears to be genuine, can not see what he can get out of such an approach if not genuine as I would not give real name. Story may appear on the Sunday Mirrow. Shame it is not a paper with much of a reputation or depth.

 

 

My guess is it will be 'Corrie Actor in Debt [problem] Scandal' :eek:

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Ratio Money have performed for me ! My papers are now with a solicitor who has paid RM £50 for the intro. CFA signed - all very recent. Barrister instructed to examine the situation.ie. the CCA situation re. unenforceability.................................

Who is the solicitor?

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Ratio Money have performed for me ! My papers are now with a solicitor who has paid RM £50 for the intro. CFA signed - all very recent. Barrister instructed to examine the situation.ie. the CCA situation re. unenforceability.................................

If it's an Emmetts report, don't hold your breath. Any chance it is just an APR breach? I understand there have been thousands of these thrown out by Waksmans judgement in december.

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I thought the claims warehouse were now passing people to credit clear services?

 

I did find this little nugget about them on you tube. seems they have upset quite a few people

 

YouTube - Broadcast Yourself.

 

The death toll rings for all these type of companies now. Only the ones who can prove they have the best interest of the client at heart will survive.

Edited by xp1
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If it's an Emmetts report, don't hold your breath. Any chance it is just an APR breach? I understand there have been thousands of these thrown out by Waksmans judgement in december.

 

I have seen a lot of these Emmetts reports and they cannot be relied upon - Black Knight Associates recently reviewed over 1000 cases for Ratio and rejected 95% of them!!!

 

All of these cases had a positive report from Emmetts and the clients had been charged £295 (negligence claim there I think).

 

What's even worse is the fact that Ratio were apparently made aware of this last year but by then they could not afford to pay any money back as most of it had either been piad to Emmetts and The Claims Warehouse.

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  • 2 weeks later...

There is a solution

It may be in your best interests that Ratio Money was actually paid. If you paid for the service using a credit card you can get a full refund under the CCA 1974. EDIT Breach of site rules- naming commercial company

Edited by pt2537
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There is a solution

It may be in your best interests that Ratio Money was actually paid. If you paid for the service using a credit card you can get a full refund under the CCA 1974.

 

Thanks but unfortunately I gave them a cheque!!!!

 

I'm using the DIY PPI software that Black Knight supply

 

I paid by credit card for that and it only cost me £34.97 for the software.

 

At least I can control my claim now and it's really easy to use.

 

I've had enough of Claims Mangement Companies charging a fortune and not doing anything and I'm sure I'm not the only one who thinks like that!!!!

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  • 1 month later...

I now hear that The Claims Warehouse has gone into administration. Roly ferguson has teamed up with carl Wright in his company Grass Roots Financial ltd and using Tim Schools to audit UCA's

 

At least we know where they all are now :D:D

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  • 2 weeks later...

Business Name: The Claims Warehouse Ltd Address: Beckett House, Sovereign Court,

Wyrefields, Poulton Business Park, Poulton le Fylde Town/City: Poulton-le-Fylde, Postcode: FY6 8JX County: Lancs

 

Trading Names: No Trading Names Sector: Financial products/services, Status: Authorisation Surrendered

MOJ Web Site

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  • 1 month later...

extra protection

 

Whenever you use your credit card to pay for something that costs more than £100 and up to £30,000, Section 75 of the Consumer Credit Act (CCA) makes the card issuer jointly liable with whoever you're paying if something goes wrong.

 

This can be useful if you've got a problem with an item you bought and you can't get the retailer to resolve it, or if you've paid in advance for a product or service you don't receive – because the company's gone bust, for example.

 

You can claim the full value of a purchase from your card company, not just the amount you paid on your credit card

 

Note that you can claim the full value of a purchase from your card company, not just the amount you paid on your credit card. This also means that if you paid less than £100 on your card for something worth more than £100, you can still claim the full amount.

 

Section 75 could mean the difference between you getting your money back and losing it all.

 

Example

 

Caroline Lock used her Alliance & Leicester (A&L) credit card to pay a £235 deposit for a sofa from World of Leather (WOL). A few days after she'd paid the deposit WOL went out of business.

 

A&L initially refunded her deposit while it contacted WOL. However, WOL claimed the money again and A&L charged it to Caroline's account. A&L then said there was nothing else it could do, despite it being jointly liable with WOL under Section 75.

 

Caroline contacted Which? Legal Service, who advised her that WOL was in breach of contract and her card issuer was jointly liable.

 

Caroline wrote to A&L again, this time stating that it was jointly liable for her loss. Two weeks later, A&L refunded the full deposit of £235. It didn't tell Caroline why it had suddenly decided to refund the money, though - the letter merely said: 'The transaction which you disputed has now been rectified'.

 

Your right

 

The cover provided by Section 75 is your legal right and not just another perk offered by your card company. But news of this valuable perk may come as a surprise to you. This is because card issuers choose not to tell customers about it.

 

Indeed, many issuers deliberately make it difficult for cardholders to use section 75. As a rule, the only place you'll find any mention of it is in the small print of card issuers' terms and conditions – and this is required by law anyway.

 

Purchases made overseas

 

Following a High Court ruling in November 2004, Section 75 cover does not generally apply to purchases made abroad.

 

Additional cardholders

 

There is disagreement about whether additional cardholders are covered by Section 75. In 2001 MBNA won a court case that found Section 75 doesn't apply to some purchases made by additional cardholders. In the judge's view, anything that an additional cardholder buys that's not for the main cardholder isn't covered by Section 75. We don't agree and neither does the OFT.

 

How to use Section 75

 

If you have a problem with something you've paid for with your credit card, call the retailer and your card company, and then follow this up in writing.

 

Make sure you keep copies of any correspondence, and remember you don't have to go to the retailer before you can claim against your card issuer. If your card issuer says that you have to contact the retailer first, tell your issuer that it's wrong.

 

If your card issuer won't accept your claim, don't give up. The letters we've received from our members show that, on occasions, card issuers are initially obstinate and refuse to accept their liability under Section 75. But perseverance may well pay off.

 

If you're getting nowhere and want advice, try your local citizens' advice bureau or trading standards office (contact details in the phone book). Alternatively, Which? members can receive unlimited legal advice by phone from Which? Legal Service for just £9.75 per quarter (£12.75 for non-members). Call free on 0800 252 100 for an information pack.

 

another way to get your money back

 

Although Section 75 applies only to purchases over £100, it's still worth contacting your card company if you experience problems with lower-value transactions, as there is another way to get your money back. Known as 'chargeback', this covers you for the same sort of problems as Section 75 does.

 

 

 

From Which.

 

M1

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It's against OFT guidlines to ask/accept payment by CC ;)

"To love unconditionally is the greatest gift, laughter is a close second" .To give your time to help others after being helped here is the best way to show your appreciation to your fellow CAG members.

 

Please note that this advice is given informally, without liability and without prejudice. Seek the advice of an insured qualified professional if you have any doubts. All my knowledge has been gained here, for which I'm very grateful. I'm a Journalist, not a law professional.

 

If you do PM, make sure to include a link to your thread as I don't give out advice in private ;)

BB 13 - DCAs/banks and solicitors 0.

 

I get a fresh start to get on with learning to live with severe disabilities when they could have had something if they'd been understanding...

 

<--- If you feel I've helped, please twinkle my star :)

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  • 1 month later...

Emmets solicitors are busily ringing round the client base and those who had dealings with Ratio Money. They have rung me twice in the last 2 weeks offereing to `reaudit my agreements` provided I stump up £495 fee for ate insurance fee. Needless to say they received short shrift and blistered ears - these people are total clowns be warned.

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That last post made me laugh. Emmetts offering to re-audit agreements? They must be joking.

 

They are the reason that a lot of us on here lost money paying Ratio Money for our first audit.

 

I'm not legally trained, but even I could see that the so-called breaches contained in my agreement, simply weren't there.

 

You are right Billy Goat Gruff, these people are total clowns. Stay well away everyone.

Regards

socleirigh

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I had a call recently supposedly from Emmetts but I found out later it was not from Enmmetts but from Legal Direct Claims Management company asking me to pay £934.13p incl VAT to have the CCA declared unenforceable. I didn't pay but have the name and numbers of the caller. There might be a tie-up with Elliotts Solicitors -

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I seem to remember that just recently the rules changed about 'upfront' fees & they are no longer allowed to charge them... at least I think I remember... but I am senescent now. :lol:

Anthrax alert at debt collectors caused by box of doughnuts

 

Make sure you do not post anything which identifies you. Although we can remove certain things from the site unless it's done in a timely manner everything you post will appear in Google cache & we do not have any control over that.

 

Vir prudens non contra ventum mingit

 

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17 Port & Maritime Regiment RCT

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  • 1 month later...

I am trying to get the money I paid Ratio Money back from MBNA but on my statement the payment was to 'TVF'. They are saying that they need to know who TVF are before they pay up. Does anyone know what the link is between Ratio Money and TVF ?

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  • 4 months later...
I had a call recently supposedly from Emmetts but I found out later it was not from Enmmetts but from Legal Direct Claims Management company asking me to pay £934.13p incl VAT to have the CCA declared unenforceable. I didn't pay but have the name and numbers of the caller. There might be a tie-up with Elliotts Solicitors -

 

Legal Direct Claims Management Company could be the same as Legal Direct Ltd - a solicitors practice run by Tim Schools who is also the principle of ATM solicitors which has recently been bought by Emmetts although the two practices have worked closely together for years

 

I would be interested to speak with you - send me a PM if you are willing to discuss this further

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