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    • And yes, they state their client is EON and that they can return the debt to EON who can either register a default or take me to court. 
    • Thank you. The npower debt was from 2019/2020 until EON took over the account late 2021.   npower had set a DCA on me even though I owed them nothing. I spoke to a customer service agent, following up by email, who confirmed I was in credit . I made a complaint to head office who sent a barrage of emails, changing the amounts each time. According to them, I owed £279.   The debt grew to what it is now as first npower and then EON subsequently failed to put a payment arrangement and direct debit in place to pay off this supposed sum and my ongoing bills.   I was very ill with Covid, struggling in lockdown with a disabled child and informed them of all this.   EON stopped their legal action when I took them to the ombudsman as this was part of my complaint and requested remedy but I have not received a notice of discontinuance.    I would like to set up my own dd to pay them off but am concerned they could still take legal action. I am on a low income and can’t afford to pay them more than a token amount each month.   
    • Thank you guys! @lookinforinfo thank you for the case, it seem to similar with my case which is gold. @Nicky Boy shouldn't be ICO?   Personal data breaches: a guide ICO.ORG.UK   For CAG I found this  The Confidentiality Advisory Group (CAG) is an independent body which provides expert advice on the use of confidential patient information. This includes providing advice to us, the Health Research Authority (HRA) for research uses. It also provides advice to the Secretary of State for Health for non-research uses.
    • HB - yes I agree it is about their paperwork and advice.  I need to be clear in my head what my complaint is.  And what a result looks like for me? (They should never have placed me with the shark with whom I've had all sorts of issues - but I don't think that's my complaint focus -v-  broker) 
    • HB - all sorts of issues have been in court; the main one re repo remains in court, no resolution.  They all stem really from bad advice by broker.  Indeed, but if the Ombudsman is prepared to accept the complaint, it would be about the advice given by the broker and their paperwork, wouldn't it? You seem to be asserting that the problems you've had stem from their bad advice. HB
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ratio money


bainmarie
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Unfortunately, unbeknownst to myself, I gave the Claims Warehouse my card details, and they then paid Ratio Money directly with my card.

 

I had no knowledge of this at the time, as the Claims Warehouse were the supposed organisation I was transacting business with.

 

"I have a bad feeling about this..."

 

Credit card and over £100 i hope.

 

M1

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Yes, Today. Appears to be genuine, can not see what he can get out of such an approach if not genuine as I would not give real name. Story may appear on the Sunday Mirrow. Shame it is not a paper with much of a reputation or depth.

 

 

My guess is it will be 'Corrie Actor in Debt [problem] Scandal' :eek:

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Ratio Money have performed for me ! My papers are now with a solicitor who has paid RM £50 for the intro. CFA signed - all very recent. Barrister instructed to examine the situation.ie. the CCA situation re. unenforceability.................................

Who is the solicitor?

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Ratio Money have performed for me ! My papers are now with a solicitor who has paid RM £50 for the intro. CFA signed - all very recent. Barrister instructed to examine the situation.ie. the CCA situation re. unenforceability.................................

If it's an Emmetts report, don't hold your breath. Any chance it is just an APR breach? I understand there have been thousands of these thrown out by Waksmans judgement in december.

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I thought the claims warehouse were now passing people to credit clear services?

 

I did find this little nugget about them on you tube. seems they have upset quite a few people

 

YouTube - Broadcast Yourself.

 

The death toll rings for all these type of companies now. Only the ones who can prove they have the best interest of the client at heart will survive.

Edited by xp1
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If it's an Emmetts report, don't hold your breath. Any chance it is just an APR breach? I understand there have been thousands of these thrown out by Waksmans judgement in december.

 

I have seen a lot of these Emmetts reports and they cannot be relied upon - Black Knight Associates recently reviewed over 1000 cases for Ratio and rejected 95% of them!!!

 

All of these cases had a positive report from Emmetts and the clients had been charged £295 (negligence claim there I think).

 

What's even worse is the fact that Ratio were apparently made aware of this last year but by then they could not afford to pay any money back as most of it had either been piad to Emmetts and The Claims Warehouse.

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  • 2 weeks later...

There is a solution

It may be in your best interests that Ratio Money was actually paid. If you paid for the service using a credit card you can get a full refund under the CCA 1974. EDIT Breach of site rules- naming commercial company

Edited by pt2537
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There is a solution

It may be in your best interests that Ratio Money was actually paid. If you paid for the service using a credit card you can get a full refund under the CCA 1974.

 

Thanks but unfortunately I gave them a cheque!!!!

 

I'm using the DIY PPI software that Black Knight supply

 

I paid by credit card for that and it only cost me £34.97 for the software.

 

At least I can control my claim now and it's really easy to use.

 

I've had enough of Claims Mangement Companies charging a fortune and not doing anything and I'm sure I'm not the only one who thinks like that!!!!

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  • 1 month later...

I now hear that The Claims Warehouse has gone into administration. Roly ferguson has teamed up with carl Wright in his company Grass Roots Financial ltd and using Tim Schools to audit UCA's

 

At least we know where they all are now :D:D

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  • 2 weeks later...

Business Name: The Claims Warehouse Ltd Address: Beckett House, Sovereign Court,

Wyrefields, Poulton Business Park, Poulton le Fylde Town/City: Poulton-le-Fylde, Postcode: FY6 8JX County: Lancs

 

Trading Names: No Trading Names Sector: Financial products/services, Status: Authorisation Surrendered

MOJ Web Site

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  • 1 month later...

extra protection

 

Whenever you use your credit card to pay for something that costs more than £100 and up to £30,000, Section 75 of the Consumer Credit Act (CCA) makes the card issuer jointly liable with whoever you're paying if something goes wrong.

 

This can be useful if you've got a problem with an item you bought and you can't get the retailer to resolve it, or if you've paid in advance for a product or service you don't receive – because the company's gone bust, for example.

 

You can claim the full value of a purchase from your card company, not just the amount you paid on your credit card

 

Note that you can claim the full value of a purchase from your card company, not just the amount you paid on your credit card. This also means that if you paid less than £100 on your card for something worth more than £100, you can still claim the full amount.

 

Section 75 could mean the difference between you getting your money back and losing it all.

 

Example

 

Caroline Lock used her Alliance & Leicester (A&L) credit card to pay a £235 deposit for a sofa from World of Leather (WOL). A few days after she'd paid the deposit WOL went out of business.

 

A&L initially refunded her deposit while it contacted WOL. However, WOL claimed the money again and A&L charged it to Caroline's account. A&L then said there was nothing else it could do, despite it being jointly liable with WOL under Section 75.

 

Caroline contacted Which? Legal Service, who advised her that WOL was in breach of contract and her card issuer was jointly liable.

 

Caroline wrote to A&L again, this time stating that it was jointly liable for her loss. Two weeks later, A&L refunded the full deposit of £235. It didn't tell Caroline why it had suddenly decided to refund the money, though - the letter merely said: 'The transaction which you disputed has now been rectified'.

 

Your right

 

The cover provided by Section 75 is your legal right and not just another perk offered by your card company. But news of this valuable perk may come as a surprise to you. This is because card issuers choose not to tell customers about it.

 

Indeed, many issuers deliberately make it difficult for cardholders to use section 75. As a rule, the only place you'll find any mention of it is in the small print of card issuers' terms and conditions – and this is required by law anyway.

 

Purchases made overseas

 

Following a High Court ruling in November 2004, Section 75 cover does not generally apply to purchases made abroad.

 

Additional cardholders

 

There is disagreement about whether additional cardholders are covered by Section 75. In 2001 MBNA won a court case that found Section 75 doesn't apply to some purchases made by additional cardholders. In the judge's view, anything that an additional cardholder buys that's not for the main cardholder isn't covered by Section 75. We don't agree and neither does the OFT.

 

How to use Section 75

 

If you have a problem with something you've paid for with your credit card, call the retailer and your card company, and then follow this up in writing.

 

Make sure you keep copies of any correspondence, and remember you don't have to go to the retailer before you can claim against your card issuer. If your card issuer says that you have to contact the retailer first, tell your issuer that it's wrong.

 

If your card issuer won't accept your claim, don't give up. The letters we've received from our members show that, on occasions, card issuers are initially obstinate and refuse to accept their liability under Section 75. But perseverance may well pay off.

 

If you're getting nowhere and want advice, try your local citizens' advice bureau or trading standards office (contact details in the phone book). Alternatively, Which? members can receive unlimited legal advice by phone from Which? Legal Service for just £9.75 per quarter (£12.75 for non-members). Call free on 0800 252 100 for an information pack.

 

another way to get your money back

 

Although Section 75 applies only to purchases over £100, it's still worth contacting your card company if you experience problems with lower-value transactions, as there is another way to get your money back. Known as 'chargeback', this covers you for the same sort of problems as Section 75 does.

 

 

 

From Which.

 

M1

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  • 1 month later...

Emmets solicitors are busily ringing round the client base and those who had dealings with Ratio Money. They have rung me twice in the last 2 weeks offereing to `reaudit my agreements` provided I stump up £495 fee for ate insurance fee. Needless to say they received short shrift and blistered ears - these people are total clowns be warned.

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That last post made me laugh. Emmetts offering to re-audit agreements? They must be joking.

 

They are the reason that a lot of us on here lost money paying Ratio Money for our first audit.

 

I'm not legally trained, but even I could see that the so-called breaches contained in my agreement, simply weren't there.

 

You are right Billy Goat Gruff, these people are total clowns. Stay well away everyone.

Regards

socleirigh

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I had a call recently supposedly from Emmetts but I found out later it was not from Enmmetts but from Legal Direct Claims Management company asking me to pay £934.13p incl VAT to have the CCA declared unenforceable. I didn't pay but have the name and numbers of the caller. There might be a tie-up with Elliotts Solicitors -

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  • 1 month later...

I am trying to get the money I paid Ratio Money back from MBNA but on my statement the payment was to 'TVF'. They are saying that they need to know who TVF are before they pay up. Does anyone know what the link is between Ratio Money and TVF ?

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  • 4 months later...
I had a call recently supposedly from Emmetts but I found out later it was not from Enmmetts but from Legal Direct Claims Management company asking me to pay £934.13p incl VAT to have the CCA declared unenforceable. I didn't pay but have the name and numbers of the caller. There might be a tie-up with Elliotts Solicitors -

 

Legal Direct Claims Management Company could be the same as Legal Direct Ltd - a solicitors practice run by Tim Schools who is also the principle of ATM solicitors which has recently been bought by Emmetts although the two practices have worked closely together for years

 

I would be interested to speak with you - send me a PM if you are willing to discuss this further

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