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    • Yes, but the process starts here... https://ico.org.uk/make-a-complaint/data-protection-complaints/what-to-expect/ This involves making a complaint to GS first before approaching ICO. However, at the time of the complaint, I beleive we'd advise the complainant to ask for some compensation and take it from there. @FTMDave?? No, I meant this forum, The Consumer Action Group, where you're posting right now.😄 (We're in the slow process of rebranding as The National Consumer Service.)
    • And yes, they state their client is EON and that they can return the debt to EON who can either register a default or take me to court. 
    • Thank you. The npower debt was from 2019/2020 until EON took over the account late 2021.   npower had set a DCA on me even though I owed them nothing. I spoke to a customer service agent, following up by email, who confirmed I was in credit . I made a complaint to head office who sent a barrage of emails, changing the amounts each time. According to them, I owed £279.   The debt grew to what it is now as first npower and then EON subsequently failed to put a payment arrangement and direct debit in place to pay off this supposed sum and my ongoing bills.   I was very ill with Covid, struggling in lockdown with a disabled child and informed them of all this.   EON stopped their legal action when I took them to the ombudsman as this was part of my complaint and requested remedy but I have not received a notice of discontinuance.    I would like to set up my own dd to pay them off but am concerned they could still take legal action. I am on a low income and can’t afford to pay them more than a token amount each month.   
    • Thank you guys! @lookinforinfo thank you for the case, it seem to similar with my case which is gold. @Nicky Boy shouldn't be ICO?   Personal data breaches: a guide ICO.ORG.UK   For CAG I found this  The Confidentiality Advisory Group (CAG) is an independent body which provides expert advice on the use of confidential patient information. This includes providing advice to us, the Health Research Authority (HRA) for research uses. It also provides advice to the Secretary of State for Health for non-research uses.
    • HB - yes I agree it is about their paperwork and advice.  I need to be clear in my head what my complaint is.  And what a result looks like for me? (They should never have placed me with the shark with whom I've had all sorts of issues - but I don't think that's my complaint focus -v-  broker) 
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ratio money


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Sorry, I have to disagree. Humbleman probably would as well. Going to court against the lenders counsel is, in my opinion very dangerous. There are a few cases coming soon that, if they go against the lender, will help things greatly.

 

That is correct on both counts but from what I have seen so far the average solicitor working for Ratio/Cartel etc could not find their arsehole with both hands.

There are millions of agreements with prescribed term and other serious breaches but all the significant claims companies so far have failed to make the write off of agreements work in anything other than very small numbers,no use at all to the average joe

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Sorry, I have to disagree. Humbleman probably would as well. Going to court against the lenders counsel is, in my opinion very dangerous. There are a few cases coming soon that, if they go against the lender, will help things greatly.

 

Sorry, I might not have been clear in my previous post - I didn't mean to take the lenders to court to get agreement deemed unenforceable, I meant to allow the lender to be the claimant as if they cannot provide a compliant agreement under CPR before court, then they are unlikely to get the agreement enforced

 

Regards

socleirigh

Regards

socleirigh

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I would initially write to the Managing Director of Ratio Money - Matthew Porteus and entitle it `Formal letter of complaint` outlining your issues. I would also contact the Ministry of Justice and do the same.

Billy, Ratio have gone under, there is no ratio.

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Hi Bbilly

 

I would advise you to email **********Ltd they may be able to help you

 

Good Luck

Yep, and it only costs £300. ( or only £100 even if you don't have a claim):rolleyes:

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I have been informed that a number of Solcitors are having their Ratio Audit report reaudited by a firm called Credit Card Audit Limited. They are part of a claims management company called Bank Charge recovery Ltd

Wonder how many times you can advertise your company and get away with it/ TonyB33 has advertised his in just about every post he submits.

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Ratio have gone under? Oh lord lol.

 

Well, I'm quite philosophical about the whole situation to be honest. If it weren't for their initial (clearly misplaced) enthusiasm, I wouldn't have googled some of the things they said. I wouldn't have found CAG and learned about CCA's, SAR's, Telephone Harrassment, Notices of Assignment, Deeds of Assignment, Data protection etc.

 

Annoyed at losing £490? A little. Pleased at finding this site and learning shedloads - most definitely. I'm in a much stronger position now.

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I just received this email:

 

Dear MisterTBone,

 

Thank you for your email which has been recorded with ref XXXXX.

 

We became aware that Ratio Money went into administration on 25th March.In order to give appropriate advice I recommend you call us on 0845 450 6858 and give your reference number

 

Regards

 

Steve Dorning

Claims Management Officer

Claims Management Unit

57-60 High Street, Burton on Trent DE14 1JS

0845 450 6858

 

What makes it worse is that I originally signed up with THE CLAIMS WAREHOUSE, who in turn were using Ratio Money to do their legal work, etc.

 

Now, The Claims Warehouse are attempting to absolve themselves from any obligation or work due.

 

Keep an eye on them as well; this does not bode well.

 

Mister TBone

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I just received this email:

 

Dear MisterTBone,

 

Thank you for your email which has been recorded with ref XXXXX.

 

We became aware that Ratio Money went into administration on 25th March.In order to give appropriate advice I recommend you call us on 0845 450 6858 and give your reference number

 

Regards

 

Steve Dorning

Claims Management Officer

Claims Management Unit

57-60 High Street, Burton on Trent DE14 1JS

0845 450 6858

 

What makes it worse is that I originally signed up with THE CLAIMS WAREHOUSE, who in turn were using Ratio Money to do their legal work, etc.

 

Now, The Claims Warehouse are attempting to absolve themselves from any obligation or work due.

 

Keep an eye on them as well; this does not bode well.

 

Mister TBone

The Clams warehouse CANNOT absolve themselves from refunding customers. it was them I assume you paid? If so, they have to give you your money back. contact Trading Standards about it. be quick, they may not last as long as you think.

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Unfortunately, unbeknownst to myself, I gave the Claims Warehouse my card details, and they then paid Ratio Money directly with my card.

 

I had no knowledge of this at the time, as the Claims Warehouse were the supposed organisation I was transacting business with.

 

"I have a bad feeling about this..."

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I just received this email:

 

Dear MisterTBone,

 

Thank you for your email which has been recorded with ref XXXXX.

 

We became aware that Ratio Money went into administration on 25th March.In order to give appropriate advice I recommend you call us on 0845 450 6858 and give your reference number

 

Regards

 

Steve Dorning

Claims Management Officer

Claims Management Unit

57-60 High Street, Burton on Trent DE14 1JS

0845 450 6858

 

What makes it worse is that I originally signed up with THE CLAIMS WAREHOUSE, who in turn were using Ratio Money to do their legal work, etc.

 

Now, The Claims Warehouse are attempting to absolve themselves from any obligation or work due.

 

Keep an eye on them as well; this does not bode well.

 

Mister TBone

 

When did you get this letter? I have not heard of other Ratio clients receiving it.

Would love to know what the MoJ say when you call them,please post here with the info.

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Yes, Today. Appears to be genuine, can not see what he can get out of such an approach if not genuine as I would not give real name. Story may appear on the Sunday Mirrow. Shame it is not a paper with much of a reputation or depth.

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Ratio Money have performed for me ! My papers are now with a solicitor who has paid RM £50 for the intro. CFA signed - all very recent. Barrister instructed to examine the situation.ie. the CCA situation re. unenforceability.................................

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Ratio Money have performed for me ! My papers are now with a solicitor who has paid RM £50 for the intro. CFA signed - all very recent. Barrister instructed to examine the situation.ie. the CCA situation re. unenforceability.................................

 

Don't want to rain on your parade and I hope you get things sorted but I have had cases where the same thing happened in September 2008,CFA with sol,barristers opinion etc and to date still no progress-and now no chance of a refund.

Oh yeah and solicitors regularly have been dropping cases after taking them on so Ratio just sold them to another solicitor- in some cases this happened 4 times with the same case!

Has anyone responded to MoJ re Ratio and if so what is the outcome?

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