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    • Doc 04-19-2024 11-01-51-merged-compressed.pdf good morning.    9 pages attached.    thank you  UCM
    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
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      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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rci financial services - mab law claim form


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hi all urgently need your help

 

i was a limited company and took out a contract hire on a nissan which i was personal guarentor. 2 years in to a 5 year contract the company seized trading, i held on to the vehical and tried to make payments as i knew i was guarentor. i couldnt afford to pay anymore so i asked nissan if they would take the vehical back which they did and said once they had sold the car then i would be able to make a arrangement to pay back the balance.

 

about 6 months later a received a letter from Matthew arnold & baldin llp stating i had 14 days to make full payment otherwise the would take court action. i imeadiatly called mab asked if i could make arrangement to pay, the lady dealling was on holiday i spoke with her boss he said send her an email explaining my finacial sit and offer. which i did. i tried calling lady dealing a couple of week later left message, she never responded tried again about a month later left mess no responce. forgot about it for a while and about 2 months later i called her again and spoke with her she said she hadnt received the email or any of the messages. i explained sit she said arr shouldnt be prob but needed to fill in a inc & exp form. received it next day filled it in and returned the next day.

 

never herd anything for 3 months( i know i should have chased but kind of forgot).

 

15th july received a cc claim for for full amount. i called mab law stated that they never received fin statement and because of that they had taken action. now this is where it gets tricky, i cant have a ccj in the job i do i informed them of this they said the apprciated that but were going to continue regaurdless.

 

i called rci direct told them of my prob they took details and i put my prop fwd and said they would be intouch. the next day i had a call from mab stating that i wasnt to speak to rci direct and that threy will accept my prop but only backed up with a ccj. i tried speaking to rci they said i should speak with mab i said they wouldnt listen to me she said i should get a loan to pay it off, i told her i have 160k of debt in default but have neg payment plans with all of them but obviously cant get a loan, she said she would get a manger to call me.

 

1 hr later i got call from mab (ladys boss) statung that i wasnt to contact them and that they were going to proceed with ccj, begged him to allow arrangement without ccj which would cost me my job and thus be unable to make arr payments. refused to listen told me again they are proceding with ccj:-x.

 

i have returned claim form with list of my debts, my offer and copy of legislation confirming i will not be able to continue in my employment if a ccj is imposed and a letter begging for help.

 

 

please help me i need to work to be able to pay back the money i owe, obviously i could just go bankrupt and screw them all but everyone but rci-mab have been decent and do want to pay all of it back. i have a 2yo and a 3yo and wife is 7 months pregnant this is all getting a bit too much to handle

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