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Abbey - using 2 different no's confusing.


Guest janensteve
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Guest janensteve

Right,

 

We have a credit card, it ends 8002. We get bank statements, they too end 8002. In Feb, we get an arraers letter ending 3112, in march we get notice of sums in arrears (yep 8002). The statements keep coming through as 8002 and we keep getting stuff that ends 3112.

 

The Default notice says Credit card number 3112.

 

Is this an own goal ?

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Guest janensteve

oh and they have an inbound and outbound call centre, outbound cannot see documents that inbound can see, so we pull our hair out when we attempt to talk to them about correspondence.

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oh we had that kind of fun with Abbey, after opening a switcher account we were then sent four debit cards and six cheque books two different account numbers so two different statements one continually going further into overdraft due there mess up of sending our direct debits to both accounts and our cash only going in one!!! took months to sort out but finally got a full refund and accounts closed....their telephone service is a piece of POO had to go in branch to manger in the end ....they are a joke:mad:

 

good luck with sorting this one out!

 

MJ:)

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Guest janensteve

it would appear that their default notice is defective. I am waiting for them to issue a termination so that i can accept the same, then they can swing for their three and half grand and i will happily pay the £400 arrears at pont of termination.

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Guest janensteve

the debt relates to a credit card that goes back years, the preceeding number wa sindeed different. there is also a now delinquent abbey account.

 

Obviously, if the CCA does not refer to "X" and the default refers to "Y" i'd beleive that i had a defective default notice.,

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the debt relates to a credit card that goes back years, the preceeding number wa sindeed different. there is also a now delinquent abbey account.

 

Obviously, if the CCA does not refer to "X" and the default refers to "Y" i'd beleive that i had a defective default notice.,

Regardless of the account numbers, the DN is faulty in only giving 14 days. They need to allow for postage.

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Guest janensteve

just been reading 2 DN's received form Abbey this morning, both dated 22/07/2009.

 

CREDIT CARD:-

ACTION REQUIRED TO REMEDY: Payment of the overdue amount of £N to us within 14 days of the date of this notice.

 

PERSONAL LOAN

ACTION REQUIRED TO REMEDY: Payment of the overdue amount of £N to us within 14 days of service of this notice.

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this a standard letter hurned off the abbey system, surely, not all of their DN's are defective.

Yes, and not only Abbey.

 

The requirement is 14 clear days from service. If served by hand on that day, its fine.

 

By first class post add 2 days

 

By second class post add 4 days.

 

Did you keep the envelope?

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no i shredded the envelope, but we get that many letters from abbey, sure i can put one aside.

It will pay from here on, to keep the envelopes stapled to the letters.

 

In either case, if they posted the DN, they are sunk.

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