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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Are there problems at Wonga?


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We can but wish..... :razz:

 

I suspect unlikely though :rolleyes:

MJC 007.5 :cool:

 

Advice or opinions offered by mjc 007.5 are personal, offered in good faith and without prejudice or liability. Your decisions and actions are your own and should you be in any doubt then please seek the opinion of a fully qualified and insured professional

 

:) If you think I have helped you please feel free to click on my scales :)

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Hiya,

 

It is possible you are striking lucky and they have mislayed you! :p

 

From what I can see elsewhere and with my own experience they are certainly still pursuing many folk quite hard so this seems to be the only explanation to me! :)

 

It seems your choice is to sit tight and wait to see if they contact (not of course advocating any form of avoidance and you would need to use the time to get prepared with a realistic proposal to repay/dispute the charges) or be pro-active and chase them down with this and keep using the fact that you pursued them (honourable, demonstrates wish to repay debt etc).

 

Either way, best of luck and keep folk posted ;)

MJC 007.5 :cool:

 

Advice or opinions offered by mjc 007.5 are personal, offered in good faith and without prejudice or liability. Your decisions and actions are your own and should you be in any doubt then please seek the opinion of a fully qualified and insured professional

 

:) If you think I have helped you please feel free to click on my scales :)

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They will contact you soon enough.

Please keep check on your bank account as even though they havent contacted you they will keep trying to take the money out even after the specified day.

 

I had this happen to me on contacting someone high up got it repaid.

 

I now have a payment arrangement with them which seems to working out fine. If I have a problem I go to the top!

 

Am doing this with most of my debts now as I am fed up with dealing with the little people.

 

Bub1

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If you are worried about not hearing from them email them and explain your situation.

 

Other than that sit tight they will contact you eventually. Keep an eye on your account with Wonga as they may still be adding interest, have you logged onto your account with them to see what it says?

 

Bub1

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Hi Yorkmackem,

 

It is okay to express a positive opinion - does not mean you have to work for them!

 

Your positives would be contrary to the experience of many (rather like DCAs) but good luck to you - if you are using it for a short term problem and can 100% definetly pay back when due or before then as you say they are potentially one of the better amongst a bad lot in this sector!

 

Main thing I think is to have a "what if I can't pay it back ...." plan (without getting another loan as one of the solutions). I started my decent into chaos and despair in this sector certain I could pay one back before it was due :eek: and none of them are in any way forgiving when "stuff happens....."

 

All the best

MJC 007.5 :cool:

 

Advice or opinions offered by mjc 007.5 are personal, offered in good faith and without prejudice or liability. Your decisions and actions are your own and should you be in any doubt then please seek the opinion of a fully qualified and insured professional

 

:) If you think I have helped you please feel free to click on my scales :)

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Hi

I have a loan out with Wonga. Have been indebted for a while. Get a loan pay it back get another loan. Last month I had no money to pay back and did not want to extend as I could not afford to. Now I am receiving emails form them and have been emailing back. I request that they phone me to discuss repayments. They asked for my number which they already have as it end the pin number.

But still no call and interest is accum every day is this normal from them.

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Hi

I have a loan out with Wonga. Have been indebted for a while. Get a loan pay it back get another loan. Last month I had no money to pay back and did not want to extend as I could not afford to. Now I am receiving emails form them and have been emailing back. I request that they phone me to discuss repayments. They asked for my number which they already have as it end the pin number.

But still no call and interest is accum every day is this normal from them.

 

yes this is the normal for Wonga. Wonga charge interest daily. I took out a loan in January for £250 and by May, it stood at £644. They will not talk to you via email, they will always email back to say Please call us. DO NOT call them, they will pressure you and read of their script to scare you into paying, so do not, do not and do not ring them. They will try ring you and send letters to your home address. They also have a solicitors called Djambe somethng, dont worry, its just another company under Wonga's name. I went to CCCS and went on a debt managment plan, unfortunalty I was unable to keep my payments up and I now have a debt relief order so my Wonga debt's will be wiped out in a years time aslong as my circumstances do nto improve. Just keep emailing and avoid ringing/talking to them. Things will get worse before they get better, the good news is, I am still sat waiting for their baliff to come and visit as promised :-D Think I might go make a brew.

August 2010 - Debt Relief Order Ends! :)

Complaint with FOS re: Bank Charges - Financial Hardship

 

Email me for advice on DRO/DMP

 

If I have been of any help, Please tickle my scales

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I have no intention of paying the extra charges or interest that they are added.

And have told them via email that i have had difficulties and need them to work out a sensible repayment plan it this a an option with them.

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Hi Camuser,

 

They did (with some persistance) accept a 12 month repayment plan from me but at the moment this includes their "charges" (£200 turned into over £300 in a matter of what seemed like hours! :eek:

 

I guess best thing is to persist with the repayment plan approach and once this set you can argue the charges! I would not say they are reasonable but did respond to a consistent approach in terms of repayment plan.

 

Best of luck

MJC 007.5 :cool:

 

Advice or opinions offered by mjc 007.5 are personal, offered in good faith and without prejudice or liability. Your decisions and actions are your own and should you be in any doubt then please seek the opinion of a fully qualified and insured professional

 

:) If you think I have helped you please feel free to click on my scales :)

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just got phone call from them

happy to set up repayment plan but way in excess of what i can afford.

kept banging on about i knew the charges and interest when i signed up.

any i dea how long they wait to sell on to debit recovery.

I feel these charges are going to go through roof.

£600 now over £800 in space of couple of weeks so god knows what it will be in months.

But i am adament that i will only pay the £600 will keep you posted

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My debt went from January to June with no contact other then emails, then they started sending emails from their "DCA" which is just a fake company set up by Wonga. Unfortunalty the interest rate and charges are agreed when you took out the loan, you could complain to Trading Standards under unfair rates like I did, they froze the interest for me as I was under special circumstances.

August 2010 - Debt Relief Order Ends! :)

Complaint with FOS re: Bank Charges - Financial Hardship

 

Email me for advice on DRO/DMP

 

If I have been of any help, Please tickle my scales

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  • 2 months later...
  • 3 months later...
  • 3 weeks later...
I can't believe Wonga have so much negative comments - more of a lesson to fully research a company before picking them... I guess we live and learn.

 

 

I wish I had researched them, never wuld I have dealt with this company

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  • 4 months later...
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