Eek, a Vodaphone!!!!!!

[Youslaa]

Hi everybody

 

Received a lovely letter today from a DCA regarding an account with vodaphone in the sum of around 300 of your english pounds. (if you're wondering the DCA is Wescot)

 

I read somewhere that the CCA doesnt apply to mobile contracts, so I just wondered what the next course of action would be for me, and if the CCA doesnt apply, does this mean they can basically send me anything and I just have to pay?

 

I'm also not really sure if it is actually mine. I only remember having 1 mobile contract and that was with Orange, but it is possible that I've forgotten having one with them. I also don't see how I could have used £300 of call credit in a month. I say a month because I asked a friend who works for vodaphone and he said they cut you off from making calls if you don't pay your bill.

 

So anyway, hope that all makes sense, and any suggestions as to the next course of action would be very much appreciated

 

Thanks everybody!

Edited July 27, 2009 by Youslaa
errr, typos

[woody1066]

That is a very good question as I am having a similar problem with orange / wescott at the moment for a bill i know nothing about

[saintly_1]

you could send them a 'prove it' letter

 

Dear Sir/Madam

 

Account no:

 

You have contacted me/us regarding the account with the above reference number, which you claim is owed by myself/ourselves.

 

I/we would point out that I/we have no knowledge of any such debt being owed to (insert company name).

 

I am/we are familiar with the Office of Fair Trading Debt Collection Guidance which states that it unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question.

 

I/we would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable. In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods.

 

Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment.

 

I/we would ask that no further contact be made concerning the above account unless you can provide evidence as to my/our liability for the debt in question.

 

I/we await your written confirmation that this matter is now closed. Otherwise I will have no option but to make a complaint to the trading standards department and consider informing the OFT of your actions.

 

I/we look forward to your reply.

 

Yours faithfully

 

 

 

(Your Name) Print do not sign

 

see what they come back with

[woody1066]

you could send them a 'prove it' letter

 

 

 

see what they come back with

 

I have and they have ignored it

[Youslaa]

Typical, you try to get them to go away and they ignore you......

 

Thanks Saintly, I'll get that off to them in the morning, and wait to be promptly ignored. Oh the joys of dealing with these muppets.

 

Just had another read of my letter and it seems they're acting on behalf of Vodaphone rather than having actually bought the debt.

 

Is there a letter I can send them to say I only want to deal with Vodaphone. I'm sure I saw one like that once but can't seem to find it now. Does anyone know if this exists or have I just eaten too many picnic eggs and gone slightly crazy? (picnic eggs past midnight ftw!!)

 

Thanks for the swift replies.

[scouse12345]

I have and they have ignored it

 

 

There's your answer woody.... ignore it yourself, if thier interested, they'll have too show thier hand eventually..

 

 

Steve.

[Youslaa]

Right, so here's what I'm sending off to them tomorrow, with a bit added by myself It's cheeky time

 

Dear Sir/Madam

 

Account no:

 

You have contacted me/us regarding the account with the above reference number, which you claim is owed by myself/ourselves.

 

I/we would point out that I/we have no knowledge of any such debt being owed to (insert company name).

 

I am/we are familiar with the Office of Fair Trading Debt Collection Guidance which states that it unfair to send demands for payment to an individual when it is uncertain that they are the debtor in question.

 

I/we would also point out that the OFT say under the Guidance that it is unfair to pursue third parties for payment when they are not liable. In not ceasing collection activity whilst investigating a reasonably queried or disputed debt you are using deceptive/and or unfair methods.

 

Furthermore ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment amounts to physical/psychological harassment.

 

I/we would ask that no further contact be made concerning the above account unless you can provide evidence as to my/our liability for the debt in question. Any further demands for payment without evidence of my liability will be met with a further copy of this letter and a charge of £10 per letter levied against you. Should I receive any more of these demands without the requested evidence, it will be deemed that you are in agreement to pay the £10 sum per letter.

 

I/we await your written confirmation that this matter is now closed. Otherwise I will have no option but to make a complaint to the trading standards department and consider informing the OFT of your actions.

 

I/we look forward to your reply.

 

Yours faithfully

 

 

 

(Your Name) Print do not sign

 

 

Just wish I could see the looks on their face when they get that. Even if it legally doesnt mean anything, just turning the tables and being cheeky is good enough. Plus I think it would be a fair basis for compansation if I ever took them to court. (ah thats why I love this site, 6 months ago I wouldve been a wreck thinking they might take me to court.......now I'm talking about taking them to court and I don't even know if it's my debt)

 

Oh happy days

Edited July 28, 2009 by Youslaa
can't type today

[Lee Vodafone Company Rep]

Hi Youslaa,

 

Have you had a reply to your letter yet?

 

If not and you'd us to take a look at this just email your details using the 'Contact us' form on the Vodafone website which you can access here.

 

When sending your email could you include within the body of it a link to this thread and the code WRT135?

 

Thanks,

 

Lee

 

Web Relations Team

 

Vodafone UK

Edited August 4, 2009 by Lee_Vodafone

[allswell]

trolling the cag for information on debtors!!!1 tut,tut,tut!!!!!

[F_DCAs]

Thanks for your input there, Lee.

 

Now...goodbye.

[MARTIN3030]

I will repeat here whats been said elsewhere.

Over the last 3 years we have seen more than our share of trolls,and those who have come onto CAG with a purported impression that they were here to give help and assistance.

It is therefore understandable that some members will not be so welcoming of those who come here giving the same undertakings as we have heard so many times before.

The Vodafone Webteam initiative is something that should be embraced,and they should be given the chance to demonstrate their intent.

I think it is only fair that they are given opportunity to show this,and should be given credit for their willingness to try.

Vodafone is the only mobile operator/provider to have shown willingness to assist customers with problems-for me this shows concern over contempt.

 

CAG exists first and foremost for consumers and will always be so,the Vodafone Webteam does not claim that they will be be able to resolve everyones problems,and we all know that no one is perfect they wont always get things right first time.

But a focus on resolving customer care issues and keeping customers,is something the rest should be doing.

As it stands at this moment theres no sign of that-which has to tell you something dont you think ?

 

There is now stickied info in this forum which can get the ball rolling.If Vodafone Webteam are true to their word,then those with issues here will not have spent some time reading this in vain.

[mickrick]

This reminds me of the time Vodafone breached their own contract with me to the point of fraudulently obtaining money from my bank account and then when I stopped my dd to them they passed my account to a dca, who then turned up on my doorstep looking money. I showed them the correspondence with Vodafone and they rescinded assignment of the "debt" on the spot. I haven't seen or heard from Vodafone or the dca since - that must be 4 years now.